Mietwagen in Kahului

Negativ: Cheaters.!Don't waste your time and money with them!

Positiv: They were very disorganized and the wait was very long. They offer low rates but then Try and upsell on items. Very disappointed

Negativ: They wanted a me to pay $15.00 more dollars a day to add an additional driver that was a spouse.

Too much up selling

Positiv: Representative was very nice, but did too much up selling, almost too pushy.

Negativ: My brother also rented a car and they tried to give them something they didn't reserve. They had to talk to a manager who wasn't very nice and was hesitant to give them what they wanted. It was all very fishy.

Terrible pick up experience

Positiv: The car was OK.

Negativ: The pick up took about an hour. Camille was VERY pushy with upgrade options and prepaid gas. She even said "I don't understand why people don't get the upgrade!" But she was terrible at getting us setup. I don't know what she did but we had to wait a significant amount of time for the car to be "released". The manager was not very helpful either. There was another girl who was super helpful (forgot her name-with tattoos) and got us up and running eventually. I don't recommend this place. The car's spare tire didn't have any air when we needed it.

Negativ: The shuttle pick up was not where all the other rental car shuttles were, nor was there signage indicating where it was. There were several people/customers walking aimlessly around looking for the shuttle bus. When I called the 800 #, the person assured someone would come, but when she tri d to call the local office no one answered, so really there was no assurance. After the shuttle was eventually found and and car was rented, all was fine from there. The check out and check in is not a very professional process though. It's very haphazard.

Not Bad - Not Good

Negativ: I left a centipede in the car. I alerted the staff. Hopefully they got it out. Good luck.

Negativ: Alamo had no record of my reservation and told me to deal with Kayak directly. When I called Kayak they told me Alamo had collected my money and I had to sort it out with them. I was dismayed by the lack of organization and the back and forth with the companies.

Discrepanacy with On-Line Booked Rate vs Local Charges

Negativ: I pre-paid 100% for my Alamo reservation through the Kayak website and process. However when picking up the car at Alamo at Kahului, Maui, their billed rate was higher than what I signed up for through Kayak. The worked it out once I showed the manager the reservation and the agreed-upon billing, but same thing happened again when I returned the car. So the interface between what is pre-paid and worked on-line through Kayak, needs to be improved qand aligned better with the local rental shop computers, so that the Customer does not have to go through this hassle and have the burden of defending the agreed-upon rate - this should be seamless

Lacey in Kahului was great, but national reservations did NOT Try Hard

Positiv: Initial rental agent (Lacey) gave excellent customer service.

Negativ: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.

Wont ever do again

Positiv: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car

Positiv: Super friendly staff!

Negativ: The car was filthy on the inside

1.5 hour wait to pick up car

Positiv: The car was in great shape and a good value for the money

Negativ: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.

Just ok

Positiv: Plenty of room for luggage

Negativ: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.

Negativ: Everything

Long line!!!

Positiv: Best price

Negativ: Long line to pick up car. Counter personnel took too long and tried to up - sell even after saying NO multiple times. Didn't explain check out process. No person at exit gate, only a drop box for forms.

Negativ: Transmission in first vehicle was questionable, we returned the car after one day. Windshield and mirrors were extremely dirty making for poor visibility.

2 Hour Wait

Negativ: The check in line at Maui airport was over 2 hours long. I left and paid double at a nearby competitor.

Negativ: we waited more than 2.5 hours to get the car.

Ok if you have patience and short trip

Positiv: Quick counter service, shuttle was quick

Negativ: Key fob to car died, waiting time, new car was dirty, both cars had more than minor body damage

Worst experience ever with rental car.

Negativ: I didn't have a major credit card but had more than enough on my bank card to cover the rental and all their extra charges for multiple drivers ended up going with hertz on Dixie hwy they were amazing I will never use enterprise again.

Positiv: Nothing about my experience was pleasant.

Negativ: Workers seemed as if they were in a rush, went to Enterprise a total of 3 times and DID NOT leave with a rental. Workers were not specific in "explaining" paperwork needed to rent car. Felt like my time was wasted we've NEVER delt with anything like this from any other car rental services/companies! My family and I will NOT do business with Enterprise after this demeaning experience!!

Positiv: Van was nice. Vehicle wasn't located at airport so a cab is necessary for additional $10 each way. Vehicle was dirty in very back.

Positiv: Nothing

Negativ: Took more than an hour to get to the front of the counter and then was aggressively "upsold" 10 different things. Separate shuttle with long delays. Inside windshield ofcar was horrible /dangerously dirty. Pathetic. My bad. Never again.

Ants!

Positiv: They exchanged my rental with no issues. Great rate!

Negativ: First car we picked up was filthy on the outside. Drove from Kahului to Kihei and walked around for a bit, went back to car only to find it was infested with ants. Had to drive back to Kahului to get another car.

Positiv: The worker tried everything to make me pay more. It's really irritating telling the same person no for numerous of the things.

Negativ: Will never rent from them again

Negativ: During our 15 min transaction the lady in front of us came back in within 5 mins & said the car she was given was damaged. At the same time another couple who rented the day before came in & needed a different car because they had to get it jumped 3 times. We finally got our car. It was scratched, dented & damaged. We were not paying over $300 for that. We went back in & they switched cars for us. No trouble with the car but we shouldn't of had to ask for something different to begin with.

Never again

Negativ: Oil light came on..car 1quart low The windshield wiper blades did not work properly… Were old Inside of windshield was dirty… Driving at night in the rain was very difficult to see… And very dangerous! Gas tank was only half full… The representative did not point that out… I had to return the car and have them circle half full. Unbelievable! The car was dirty and had a number of severe dings in it… Very sloppy!

Positiv: I drop off the rental at Hebron only, which was quick and easy

Negativ: When I pickup the rental I was told that a deposit was require even those I was paying with a credit card. The windows were dirty inside I return to the rental agency to inform them of some damage. I wanted to make sure I wasn't responsible. They were aware but didn't tell me. Overall the only thing worthy of this rental was the cost

Read the fine print

Negativ: My Mistake, I needed to pay more attention to the fine line. After I rode the shuttle to the normal Hertz pickup I found out my reservation had been made for pickup at a local Hotel. So I had to ride the shuttle with my luggage back to the airport, then pay a taxi to take me to the hotel. Added costs and time. Lesson learned - read the fine print.

AvoId Hertz in Maui at all costs!

Positiv: Car was ok

Negativ: Hertz employees are awful! Bus took forever to show while other rental company buses made multiple appearances. Waited in line for about 50 minutes for pre-paid car. One person at desk for about 20 people in line. Hertz person indulged one couple for 15 to 20 minutes while the rest of us stewed and sweated. Gold member employee even when unoccupied did not help initially. Other Hertz employees eventually showed up. Would say worst rental car experience ever but Kuaui equally bad. Stay away from Herzt in Hawaii.

double switch

Positiv: The cost for a 10day rental

Negativ: You don't explain to not get on the hertz shuttle at the airport because they don't take you to the location of the correct Hertz, and they try to get you to change your reservation but at double the cost because of airport taxes , such a scam.

Positiv: I think Hertz did not have any Jeep SUVs (the smaller type) so give us a VW SUV which I liked. I haven't driven a new type VW for many years and found it to be a good car.

Negativ: I think Hertz needs to do something about speeding up the pick up process. They had three people working, but they seemed slow. We must have been in line for almost an hour. Also since we booked on Kayak Hertz did not honor what I thought was a state law, to cover the named renter as well the spouse. They wanted $15 a day for my wife to drive the car. They also tried to sell a lot of other coverages, none of which we needed. I know this is how they increase their profit margin but all took extra time with each customer. I don't know if I would use Hertz again, at least not of Hawaii.

Awful

Positiv: Took 1.5 hours to get my car and I found out I paid double than what my friend did for the same car at the same time. How do they get away with this?!!

Negativ: They were exceptionally slow and over charged me

Positiv: Front desk clerk was friendly. Drop off was easy.

Negativ: The car was given to me dirty. Brakes were grinding.

Negativ: I could never reach your Customer Service line to confirm the reservation. I tried for several days and the phone would just ring and ring. Ultimately I gave up and rented the car elsewhere even though your quoted price was lower.

Positiv: Hybrid car. Quick drop off. Low price.

Negativ: Getting the car took almost an hour, and I already had a reservation. The car was a Ford cmax hybrid, which is undersized cargo space wise, has the turning radius off a suburban, and could not get a device to connect to the stereo to save its life. Throw these in the junk yard and start over. I had reserved something the size of a corolla, which I guess this is, but a corolla can fit two suit cases in the trunk.

Negativ: We cancelled because the person who attended us explained all the information very pooly. It was not the price we had anticipated.

Positiv: clean and full tank of gas

Negativ: online it says 170 but when I went to the dealership it cost 240

Car rental in Maui

Negativ: We had to wait for the car to be cleaned, it wasn't ready at the time we had reservations. The Volkswagen Passat is car we had and I was not a fan of it!