Thrifty Mietwagen in Kahului buchen

Positiv: Drop off was fairly quick.

Negativ: The “wildcard special” while the desk agent claimed to have a “full fleet” of vehicles was not so much a wildcard as your choice in color of your Chevy Spark. Would be less disappointed and more accurate to just call it a compact or budget rental than “wildcard special”.

Negativ: We waited over an hour in the Maui heat trying to get our car. Not enough agents to help out the 20+ customers in line. Once we got to the desk, our agent was courteous and helpful. Your policy of charging extra for an additional driver is just wrong and not appreciated. Our car was ok but had been hosed down and was wet inside as well as outside.

Positiv: Staff was ok. Drop off easy.

Negativ: Cars are extremely overpriced right now I believe Hawaii is making up for what they lost in revenue during the Covid restrictions. To pay $1400 for one week versus $300 like we used to seems pretty ridiculous. Obviously you do it because you want to go but it seems evident to me what they’re doing with the prices… Making up for lost revenue.

Negativ: I canceedl my rental 3 days in advance but was never able to get in touch with anyone from Kayak or from Thrifty to discuss their cancellation policy. I called multiple agencies who told me I had the wrong department and then they transferred me to a different department only to be told that I had contacted the wrong department. They said someone would call me. No one has reached out. I will never use Thrifty again, and I probably won’t use Kayak again either. Terrible experience. I wasted so much time on my honeymoon.

Positiv: Everything was super easy, but I was never told about the surprise $52 charge that I received once I arrived to the car rental place. If your going to charge it due to picking up in an airport you should tell people or add it to the price. Seems very dishonest and unprofessional.

Negativ: Add the $52 tax charge to the price of the rental so it’s not an unwelcome surprise for people at the start of their trip.

Negativ: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.

Positiv: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line Returning the vehicle was much easier...

Negativ: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up. THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them... our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....