Hertz Mietwagen in Kahului buchen

Negativ: I didn't realize when I booked it that the pick up was nowhere near the airport. That wasn't made clear when I made the reservation. It just had an address. If it said it was a hotel, that would have been a clue.

Negativ: Make sure you check location for your rental. Showed up with two tires hit kids, 6 bags and a stroller, with minutes to closing time for hertz only to hear that my reservation was made 4 miles away from the air port. So thankful my wife had made a back up reservation with a different company.

Negativ: We arrived late for our rental pick up on Maui, due to a 7hr flight delay, and I had booked this reservation 6 months ago, and because we didn’t get there in time, they gave our car away to some else! Wouldn’t even give us until the next morning to pick it up. We had to pay a higher price for a different rental until we could get back to the original rental location with the more expensive car which they accepted for use finally for our original contract agreement. Felt it was a bit greedy and not very customer friendly to make us struggle to have transportation for the week we were there!

Negativ: My problem is with Kayak and Hertz. I thought I was renting a car at OGG airport. Instead, you gave an address that was a $20 taxi ride away at a small hotel—But you gave no notice or warning that I would need to leave the airport to rent my car. How hard would it have been to make sure that was clear on my rental confirmation? Instead, I waited an hour in the Hertz line only to find out I needed to return to the terminal, take a $20 dollar taxi to a hotel with a small Hertz desk, wait another 45 minutes before I could get my car. Bad customer service on your and Hertz’ part. I’ll take my business elsewhere next time!

Positiv: Friendly staff. Great daily rate for an SUV.

Negativ: Two Hertz locations caused us great confusion and wasted time. Hertz experience at the airport location was horrendous. Worst rental experience in history. Actual SUV that we received for our trip was dirty, had a large brown stain on the ceiling, and was an old poorly maintained vehicle struggling to operate. The trunk closed on my back while I was loading groceries and the engine made large noises.

Positiv: Easy drop off

Negativ: They want to charge my an extra $15 a day for my husband to drive the car... we booked a full size SUV which stated pathfinder or similar (picture of Tahoe was on it) we got a Ford Explorer, which doesn’t fit 4 medium size suitcases like the description stated that it did.. staff argued with me when picking the car about the size... car was dirty inside, seats were stained for the amount of money should have received better service. We will never rent with hertz again!