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Der Service schrecklich.
Ein kontinentales Frühstück Option wäre großartig!
Der Service war gut Sie haben mein Zimmer nicht reserviert, ich musste auf einem ausziehbaren Bett in einem Konferenzraum schlafen
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Great comfortable room
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
A great stay for work. Easy walk to the convention center. Friendly and helpful staff. Clean and functional. Very comfortable.
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
Modern. Great hip design Was all good
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Alles war wunderbar
Die Zimmer waren erstklassig! Sehr sauber. Die Betten sehr komfortabel.
Eingangsbereich /Rezeption zu dunkel - wirkt abweisend.
Mir gefiel die Einrichtung. Die Atmosphäre war sehr lustig und jugendlich. Das Zimmer war schön dekoriert. habe nach einem Zimmer mit Aussicht gefragt und bekam die 5. Etage. Wir wollten etwas höheres in einem 28-stöckigen Gebäude.
In der Nähe von allem, was Spaß macht in der Innenstadt von Minneapolis. Parkplatz
Die Lobby und das Restaurant sind in einem wunderschönen alten Bankgebäude, das restauriert wurde. Die Zimmer sind modern und sauber.
Sauber, ruhig und komfortabel. Teures parken, wenn Sie mit dem Auto unterwegs sind.
Ich liebe dieses Hotel es ist in der Nähe von allem. Ein bequemer Fußweg von der Stadtbahn und Nicollet Mall
Sehr modern und sauber. Die Betten sind sehr komfortabel. Super Lage um zu Fuß in die Innenstadt zu laufen. Parken war teuer, vor allem für einen eintägigen Aufenthalt.
Die Lage ist großartig in der Nähe von Target Field und Target Center. Klimaanlage im Zimmer war schrecklich Zimmer war heiß und ungemütlich.
Die Angestellten, die Lage, Zimmer Waschbecken kaputt
Das Parken ist umständlich
Schöne Zimmer für das Geld. In der Nähe zu vielen guten Restaurants.
Nettes Personal, größeres Zimmer, Blick auf die Stadt, Lage, schönes Bad Die Doppelbetten sind extrem klein! Die Dusche hat nicht geschlossen also war der Boden nass nach dem Duschen. keine Badewanne.
Das Zimmer war sauber, nette Rezeption, moderne Möbel Dusche lief nicht ab und das Bett war gebogen (also nicht flach), und das Internet ist nicht kostenlos ...
We were told where to park with our fee. As we returned from our outing, there was a tow sticker on our car. How disheartening to travel 6 hours to visit family in the hospital and yet another 2 hour trip after that. What if our car had been towed? Would we have gotten to the hospital to see family or make it to work on time the next day?
It was a great location for our needs - the staff were very helpful and friendly There were a number of simple mix-ups in billing - not getting the room we booked - having to move rooms a number of times, but staff worked hard to rectify.
The staff, from the second we walked in to the moment we left were helpful, welcoming and friendly. Very accommodating. They more than made up for the physical flaws and turned the stay from a begrudged expense to a pleasant experience. There was a mistake in our room (probably my fault) and the desk goddess quickly, cheerfully, and effortlessly changed us to a room that suited our needs. For the price we paid I was appalled at the condition of the carpeting; stained beyond belief, worn, frayed. Frankly it was shocking. I know, a dumb thing to be shocked at but it was that bad. The ice machines didn't work on several floors. Parking was ridiculous; we had to pay for it and still couldn't park in the hotel lot, necessitating extra hassle on our parts. It is my understanding that there were some events going on that night (weddings, I'm guessing) that filled up the hotel lot but it seems to me it would be more equitable for those attendees to park in the parking garage rather than sending the overnight guests to the parking garage across the street.
The shower is amazing! Comfortable beds. All of the staff was VERY friendly and helpful. Free shuttle. I was charged $256 per night for the same room that costed $120 in May of this year. Parking is $15 per night. I called days ahead asking for a certain view, didn't happen.
Excellent location! Good service. Fun and relaxed atmosphere.
The location was ideal since we were in down for a football game and the stadium was only 2 blocks away. Rooms were spacious. I liked the in room coffee, The electric plug ins were hard to use. Half of them would not let you plug anything into them. I found the beds to be hard and the pillows way to soft.
Sophisticated Get beds The staff was super friendly The fee for parking
Room was dirty. The cosmetic comforter had a blood stain (or something that looked like blood). Bellhop answered the phone every 1/3 times. Shuttle ride to conference center was very stuffy, hot.
We liked the location. Lobby is wonderfully furnished. Food at the Beacons was mediocre at best. We ordered $11.00 glasses of wine for 4 adults and the waitress said they must be served in plastic before college game. We looked around and other people were being served with glass glasses. I requested to have ours repoured into glass and she refused. Even after the game when we once more came in, they served us with plastic and others with glass. We left after one round of 4. We will not be returning to the Beacon pre or post game in the future.
location to the UMN. Friendly staff. no full size mirror in the in room or bath Funky bathroom with sink, mirror in the corner. the shower head did not stay in place. no mini refrigerator. nickel and dime you for little extras.
Clean, nice facility, excellent staff interaction, good restaurant and adjoining Starbucks. Great location on U of M campus allowed easy walk across to West Bank.
The uniqueness of the hotel. Has it's own look - very different than the typical Marriott, Hyatt, etc. Nothing is included! You are charged for every little thing on top of the already over inflated price.
Great location by baseball and basketball arenas! Nice breakfast each morning that is open late.
This hotel was very nice I would stay here again. My only complaint is that we went with a group of friends and had multiple rooms. We showed up an hour early for check in and they told us our rooms weren't ready. That's fine, I knew we were early. But the receptionist said I will have your rooms ready in 45min we are getting them all by each other. So I asked if they had a place for bags (we only had 4 small ones) She said the room was full. So we had to walk them all the way back to our car in the ramp. We then came back 45 min later. We felt with a different receptionist who said if we wanted to wait another 30 min he could get our rooms all by each other. We were there for an event and already running late. So we opted to just get 4 rooms anywhere (we thought that's why we were waiting the 45min first of all to get rooms by each other) I also noted they had taken other people's bags into another storage room and had people bags behind the reception desk....
Great spot, right next to everything and has a nice ride just outside if you need to get anywhere else downtown. Can walk to just about anywhere from here. Beds were very hard, my back killed the next morning. Put a pillow under you knees at night and you'll probably be ok.
Mir hat alles am Hotel gefallen. Mir hat nicht gefallen, dass es kein kostenloses Frühstück gab. Man würde meinen ein großes Hotel hätte kostenloses Frühstück.
Personal und Einrichtungen waren schön. Der Whirlpool war fast die gleiche Temperatur wie der Pool. Es gibt auch zu viele junge Kinder im Whirlpool
Die Zimmer waren schön, sauber und komfortabel. Unsere Familie war begeistert vom Poolbereich und dem Whirlpool. Super Lage in Bezug auf die vielen Sehenswürdigkeiten. Das Zimmer hatte keine Mikrowelle oder Kühlschrank.
Die Lage und die Betten und das freundliche Personal Wie alt die Einrichtungen sind und wie veraltet es aussieht
Sehr freundliches und hilfsbereites Personal! Saubere und komfortable geräumige Zimmer für die ganze Familie. Wir werden auf jeden Fall das Hotel auf unsere Liste setzen für unsere nächste Reise. Vielen Dank
Die Preise in der Bar und das Frühstück war zu teuer
Polite, friendly staff. The room was clean, comfortable, spacious, well appointed, and tastefully decorated with a deft combination of nostalgic old world grandeur and modern touches. The hotel is connected directly to the Minneapolis downtown skyway system. Public garage parking is available right across street (for a fee). Valet parking is, of course, available as well. Room was not available at the designated 3pm check-in time. We were on a tight schedule and needed to check in at 3pm to get ready for an event. We had to decide between trying to book another room at a different hotel or accept a different room here. We chose the later. The room we originally booked had an exterior view but the new room had an interior view of the "Atrium." Calling the dank, unlit, barren cement hole in the middle of the hotel an atrium is putting on airs, to say the least. We chose to keep the curtains closed rather than stare across the desolate blight into another guest's room a scant 15' away (and, presumably, they into ours). The bathroom sink was clogged. The timer for the mirror defogger was broken. The HBO cut in and out and was unwatchable (not a big thing for us, we didn't come to watch TV... but still). There are no coffee makers in the rooms. There is coffee in the lobby but when I went down to get some at 0830 there was no creamer left. I would have informed the desk but they were overwhelmed with guests checking out. Overall we enjoyed our stay but between not getting the room we booked, the minor annoyances with the maintenance of the room, and the lack of coffee -- a basic staple of any luxury or boutique hotel -- we don't think we would stay there again, especially when there are so many other comparable choices nearby.
Everything. Amazing staff. Fabulous and luxurious room. Can't wait to visit again
The staff at the Grand were so nice, polite, and helpful. Room service was lovely and fast. The rooms are spacious and very tastefully decorated, and the beds are fabulously comfortable.
Very comfortable bed. The lighting in the bathroom.
Nice appearance. Classy looking ,
Individually welcome by Front Desk staff, Manager on Duty and Maintenance personnel. A+ T.V. In bathroom nice idea. OLD CRT tube t.v. In bathroom not connected to cable, not nice.
Comfy bed. Extremely quiet rooms and great soundproofing. Wonderful facilities.
A bike in the lobby you can borrow
The front desk was really great. And I liked the list of things availablr if needed. We took advantage of the Keurig. I liked the style of the hitel, pretty chic. Also, the location was awesome. I also loved that I could control the heat in the room myself. I didn't like that there was no hot tub in the pool area. When I'm paying that much for a hotel room, I expect a hot tub. The blankets weren't very warm or comfortable. I expected a cozy, luxurious room and got a nice but kind of a cold lonely feeling room.
Comfortable bed $35 for parking
Großes Zimmer, das Frühstück ist im Preis inbegriffen, moderne Einrichtung Eigenartige Struktur mit einer Lobby die mehrere Stockwerke über der Straße ist. Zwei Aufzüge - der erste um in die Lobby zu gelangen, der zweite zu den Zimmern. Tiefgarage war sehr eng
Das Personal war freundlich und hilfsbereit. Die Zimmer sind geräumig und sauber.
sehr gut gelegen die Zimmer (bzw meines) war relativ laut, da im ersten Stock und nahe einer befahrenen Straße und leider dichten die Fenster nur schlecht
Liegt günstig zur Stadt, gute Parkmöglichkeiten Empfang unpersönlich und wenig serviceorientiert
Das Zimmer und die Lage sind sehr gut. Unsere Zimmer war sehr ruhig gelegen. Die Restaurantleistung ist allesfalls ausreichend..z.B. Frühstück:Wir bestellten Bananen Pancakes von der Speisekarte.Es gab aber keine Bananen dafür angeblich Äpfel,die ich heute noch suche.
Von außen ist es nicht einladend weil es ist im Umbau ist Aber wenn man einmal drinnen ist - ist es ein gemütliches und elegantes, aber erschwingliches Hotel Das Äußere sieht etwas beängstigend aus
Shuttle zum Target Field Sehr teuer für dieses Hotel. Wir mussten für das Parken bezahlen.
Shower was amazing and outdoor bar was beautiful. The mattress was incredibly soft, not firm. D'Amico food was fair - very surprised by that!
Very modern. Great style and terrific service! Marin is a great restaurant!!
Great service all the way around. Bathroom was horrible, no counter space and the sink was leaking into the floor.