Do not rent from Kayak.comPositiv: NothingNegativ: Nothing, i lost the reservation because i was a few hours late because of connection issues, and either way the insurance that KAYAK sold me was not from alamo and i would have paid a HUGE amount of money as a guarantee when i would have need less 7 times less if the insurance was bought with them(the difference was 20$ kayak did not gave me options). So i don't know if i should blame Alamo or kayak.com but i'm never renting anything with you guys again.
Insurance was a problemPositiv: Good car, competent personelNegativ: The insurance I paidfor thru Kayak didn't show in Avis's system. They charged me a $3,000 deposit to be able to rent the car
It was horriblePositiv: NothingNegativ: It was a terrible experience. First at booking it said that the car will be at the airport, but it was not, we had to wait in the heat for a long time to be picked up. Then we waited a long time to get our car, almost 1 hour. Then the car was so small, that a normal suitcase did not fit in the trunk
Couldn't cancel my reservation Positiv: Tried to cancel prior to arriving but couldn't Negativ: I got there and went to the avis office but no one was there.
Negativ: Slow. It took me almost one hour to get the car. Only one attendant at the airport terminal.
Positiv: All Good, nothing to complain about it...Great experience!
Positiv: Nothing Negativ: I rent lotts cars with them I the pass and I ask for up grad the girl didn't even call a manager I think they need better customer service
Excelent service a bit slow when we arrived.Positiv: The attitude and serviceNegativ: They didnt have clear the use of their system or software. It taked more than 40 minutes to have the car. And we travel with kids.
Positiv: They were fast and very helpfulNegativ: The car had a electrical shutdown with me once
Very Poor ServicePositiv: Car was clean and in very good condition. Shuttle readily available.Negativ: - 40 minutes to go through paperwork when picked up the car. This was not a waiting line. It was just the processing time.
- It took 20 minutes for the employee to review car for damages when dropping off. Very meticulous, even after I informed that everything was ok. Glad I added extra time to check in.
After return the vehicle in the same condition I rNegativ: After leaving Brazil budget try to charge damage to vehicle , vehicle was inspected at time of return , no damage was reported , FRAUD . Never will rent from budget again .
Upfront payment and "insurance" authorization Positiv: Car was good. Negativ: Had to pay for the 2 weeks rental up front.
Declined their insurance, had my own, but they still made a 4000 dollars authorization on my card.
Negativ: Only spoke Portuguese
The car has a bad door that didn't allowed it to be locked.
Not helpful at all.
Positiv: No car was available when I arrived, and no help was given
Got SCREWED - Don't rely on Budget Car Rental.Negativ: Our flight was delayed from LA to Brazil. When we got to the rental car desk late they had canceled our reservation. Lucky for us the rental car kiosk Localiza, next to Budget, was open and matched the Budget price.
Positiv: It was a good value for the money. The car was a good carNegativ: It was the worse experience because I was 120 miles from the office when my car broke down and nobody in the 24 hours office answered the phone. The phone number for emergency also does not work. I needed another car and I had to drive back to Rio to get one. I lost one day dealing with this problem. Even if it is good value for the money I would never rent from them again.