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The waterpark was great. Friendly people working there. I would recommend the water park, but not the hotel. But, you have to stay at the hotel to use the water park. I would tell them to clean the place up. Too dirty for how expensive it is to stay there Room was NOT clean. Urine all over the toilet, broken lampshade, wet and used hand towels, slow draining sink, shower faucet dripped, bathroom floor not swept, dusty ledge. Too expensive of a place to be that dirty.
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Nice room, clean hotel, friendly staff!
The room was spacious. Comfortable bed with nice lighting all around. Nicely decorated. Very quiet. I think they must use a carpet freshener, because it really smelled nice, even the hallways. Hot breakfast was a very nice treat. Toilet bowl had toothpick in it, so I was leary of how clean it really was. Sink had black residue around the silver drain disk. That shouldn't be there. Could be cleaned with a Q tip. Front desk clerk could have been more welcoming.
Staff was very friendly and willing to work with us, even though we had small children and it was a business hotel.
Location of hotel . close to food and shopping. We parked the car and walked to everything we wanted to go to. There was shopping for men not just the women. A good variety of food choices near by. Target and same within driving distance.
Ich liebe dieses Hotel. Eines der schönsten, die ich je gesehen habe. Das Personal war freundlich und hilfsbereit und das Zimmer war fantastisch. Tolle Aussicht auf die Innenstadt.
Sehr bequeme Betten Meine Zimmer Service Card ignorierten sie die letzten 2 Nächte.
Sehr freundliches Personal überall wo ich hinkam. Groß, sauberes, komfortables Zimmer. Liebe den Blick auf die Stadt. In der Nähe von Essen, Jazz Clubs und Crown Center. Würde ich auf jeden Fall für eine Geschäftsreise oder mit der Familie empfehlen. Schöne, offene Bar mit Essen.
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
Very comfortable, friendly staff, very clean, conveniently located near railway station.
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
We had a wonderful time KC is amazing Staff and room were excellent
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
The location and parking was easy to get to and from. The staff was polite. The hotel was clean. The bed was terrible. It was rock hard and worn out. We have sore backs now and probably will for a few days. The only other complaint was the loud bathroom, we're not sure if it was the room next door's heating/cooling but it was loud and had to be shut during the night.
Quick stay and very friendly
Great location and easy to access downtown KC. Staff was pretty polite and awesome for moving our room closer to the other couple we traveled with. Our fitted sheet for our bed had someone's hair all over it, that wasn't ours so we slept on top of the top sheet and our bed was rather uncomfortable and rock hard, but other than that everything else was pretty clean.
Fitness room was clean and the equipment was well kept. The air conditioner was a little noise and the room climate was hard to control.
Staff was great. Rooms were very clean and nice. It was a really nice stay.
Cleanliness of the hotel. Good design and decoration of the hotel. Private and secure multistory parking. Availabiluty of PCs, internet, and printers free of charge. No
The clean room and front lobby. The bed was as hard as a rock. The staff never gave us a parking voucher so when we left we had to pay 10$.
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.
We wanted to beat the winter blues and took our grandkids to stay and swim. The pool was wonderful, the rooms were clean, and the staff was friendly and accomodating. The only slight problem we had was the room key, but the staff was helpful.
WE stayed here after going to a concert at Verizon and it was perfect, be sure and mapquest the directions to Verizon and check avoid highways, you can get right in to the parking the 'back way'. The place was much nicer than many hotels I have stayed at that cost $40 more a night. Very clean room, I am a smoker, but I like that they don't allow smoking in the building as it keeps everything smelling so much nicer. I don't mind going outside to smoke to keep things nice.
We booked this last minute so we were worried about location since we wanted to be by legends. It was not far away, taxis were not that expensive, and the bed as well as the couch were so comfortable. Oh and it was super clean, except the entire time we were there the elevator was full of crumbs, but the room was perfectly clean
This hotel is in a good location to the Legends shopping area on the west side of KC. It's clean and pretty basic. Good value for the money.
The room was filled with smoke stench and they refused to change our room. We didn't smoke. They were rude. Would never stay there again. Good for smokers who don't ask for anything.
We felt very welcome and had a wonderful, peaceful night. Enjoyed our visit.
I'll stay here again. Clean hotel. Looked new. Quiet. Nice staff.
it's really clean, the staff was nice and the breakfast was really good.
This hotel is brand new. We stayed during the Nascar race weekend. Very nice, the staff was excellent, very friendly. This is non smoking but that worked out well, we just went outside. Would like to be able to book the room for next year instead of having to wait to see if the teams sign up again.
Stayed 1 night. Rooms were clean and the staff was nice and helpful. Breadfast area was clean. Close to shopping Mall and Speedway.
The staff was very friendly one of the best staffs and i stay at alot of hotels
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
I could use iron to dry my washed clothing. I could not connect to the wireless internet because the internet was limited or not available.
good staf,good location,
Staff Shabby, shower leaked all over
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
Nice place. Good location. Valet expense.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Lage zur Stadtbesichtigung top. Personal am Empfang und beim Frühstück super freundlich. Vergleichsweise sehr gutes Frühstück. Zimmer groß, sauber und gut ausgestattet. Gut erreichbar. Gang und Treppenhäuser hätten dringend eine Reinigung gebraucht. Der Teppichboden sollte am Besten mal erneuert werden. Wenn der Waschraum in einem so desolaten Zustand ist, dann sollten wenigstens die Türen geschlossen bleiben.
Location Pool was cold little pricey
The staff was very friendly. No exception there. Found out the shower didn't switch well between a shower and bath tub. The toilet bowel had a crack that split 3 ways and was ready to leak water everywhere.
The best were very comfortable and linens were very soft aND perfect after a long day of travel. There was only one ice room per floor.
Location is everything! The price was adequate. The room was clean and quiet.
Inexpensive and near the airport
Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.
Richly furnished and spacious room; very comfortable bed. Very convenient location right outside the airport.
Fast check-in. Very clean room, beds were comfortable. Good price for one night stay. Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.
Great bed, clean bathroom and extra blanket and pillow in the closet, friendly staff