Lansbury Heritage Hotel

Hotel is located in a quiet location albeit there is an off license next door which at night isn't the most welcoming to walk past as a lone female traveller. There were people congregated outside drinking. I had a ground floor room but there was no issues at all with noise from outside or the reception area.

The drains in the room smelled terribly. At first it wasn't too bad with the light on that activated the fan. But in the night the smell in the bathroom was unbearable. It was too late to change room so I managed until morning. I did report this at reception when I checked out but there was no real acknowledgement or no apology. Instead I was asked to fill in a feedback card. When I handed this back and made the point again still not feedback or apology. The man on reception was very young so I am not sure if he didn't know how to handle the situation. But given the cost and star status of the hotel I would have expected more than this. I don't have confidence that it will be fixed for the next guest and had I have been stopping another night I would have requested to move room.