Novotel London City South

Negativ: Better eye for cleaning could help...

To improve the experience for a hotel of this standing I would suggest the consideration is given to all points raised in this survey including creating more comfortable seating in public areas well away from noisy television (football at the time of our visit) towels in the rooms were hard not fluffy and only one set put out (we had to search for a second set) a sofa bed in the room provided comfortable seating and the swing out desk was cleverly designed. the bed was firm but comfortable however at least two pillows per person would be an expected norm. offering a total of 4 teabags for two people for one night might have been ok but only two were regular, one green and one herbal; this is very mean allocation given the price paid for a room. Continental breakfast is very expensive even for a London hotel so booking room only is the best option and eating out locally staff were friendly and helpful and are a credit to the hotel

Positiv: The location was ideal for what we required, very close to The Globe and Tate Modern and with good local eateries as an alternative to the hotel menus. The rooms were quiet, reasonably well laid out and provided adequate space for our short stay.

Negativ: The shower leaked all over the bathroom floor. Whilst kettle and complimentary drinks were appreciated, 2 teabags for 2 people in 24 hours was inadequate.Free internet was inadequate to access most phone apps. Only one pillow per person was inadequate.

Positiv: The room was reasonably large. Good bus connections, walking distance to National Theatre, St Paul's, Burrough Market. Staff were pleasant, helpful - tho' be sure to double-check their directions.

Negativ: This was not a 4-star hotel. The room was reasonably large, but not appealing. Bathroom was attractive but very little counter space. Toilet was separate (10 steps away), which made it hard to wash hands. Bed so-so.

Nice helpful staff - good clean rooms. Overall good experience.

Positiv: the value Nice exercise room, steam bath and sauna.

The location of the hotel was fantastic. Although the front desk staff were only moderately nice/helpful, the cleaning staff where great, even cheerfully handling a cup of red wine that was spilt on the bright white comforter. The desk staff however, were nowhere to be found at 2 am when our room had morphed into a disgustingly hot sauna and our a/c was broken (even the open/unlocked security room with CCTV monitors was empty) The room itself was clean but all of the carpets where a bit dingy/stained. The location however was fantastic. Far enough away from the pubs to be quite, but close enough that food, drink, tube station could all be reached within five minutes of walking. Other than the extremely hot night, it was the perfect hotel for our trip/budget.

Positiv: The location was fantastic! Right By the Borough Market, The Globe Theatre and tons of great pubs/bars.

Negativ: There didn't seem to be working air-conditioning. Despite the fact that it was fall it was insanely hot, and the staff solution upon hearing our thermostat didn't work was to inform us that 'Yeah, some rooms are just broken,' and provide us with a fan.