Hotels in Prosperidad - Madrid

Negativ:: Es gab eine verrottete Banane in der Mülltonne (nicht unsere), aber ansonsten ein völlig schwankendes Hotel!!!! Herausragendes Erlebnis!

Negativ:: Amateur Personal an der Rezeption und fehlenden Informationen

Positiv:: Das Personal an der Rezeption war sehr reaktionsfreudig. Hotelarchitektur, Etagen, Zimmer usw. sind unglaublich. Ich habe nie so etwas gesehen!

Negativ:: Das Restaurantpersonal war schrecklich. Wir waren zwei Geschäftsleute, die in Anzügen gekleidet waren. Wir kamen um 21:15 Uhr ins Restaurant, Es war nicht voll, aber es gab eine Reihe von Tischen mit Gästen. Wir sind um 9:40 Uhr gegangen, weil wir nicht so viel wie ein Glas Wasser oder sogar ein Nicken in unsere Richtung bekommen haben, geschweige denn, ein "Kranker sei mit dir richtig." Stattdessen nahmen die 3-4 Kellner und der Kapitän nie einmal Blickkontakt mit uns auf. Also gingen wir zum Schreibtisch und bekamen eine Empfehlung für ein sehr gutes Restaurant direkt auf der Straße.

Positiv:: Die Einrichtungen, das Essen, der Service

Negativ:: Internet und Internet WiFi funktionierte nicht

Positiv:: Cooles Design, freundliches Personal, gutes Restaurant, in der Nähe vom Flughafen

Negativ:: langsames Wi-fi, kein Arbeitsplatz für Geschäftsreisende, ein kleines Fitnessstudio

Positiv:: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Positiv:: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Negativ:: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Positiv:: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Negativ:: I wished the room's shower had had a door for privacy (second floor)

Positiv:: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Positiv:: the design of the hotel

Positiv:: Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.

Negativ:: Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.

Positiv:: Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)

Positiv:: design.

Negativ:: nothing at all.

Positiv:: The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.

Negativ:: The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.

Positiv:: Das Personal ist durchgehend sehr freundlich. Wir wurden an der Rezeption, an der Bar und im Restaurant hervorragend bedient. Das Hotel an sich ist durch sein Design ein Erlebnis. Die Hotel-Küche ist überdurchschnittlich gut.

Negativ:: Einmal habe ich eine leere Dose von RedBull aus dem Minibar in meinem Schrank entdeckt. Ich habe einiges aus dem Minibar genommen, nicht aber diesen RedBull. Ob diese Dose in der Rechnung auch stand, kann ich nicht genau sagen, was auch nicht so wichtig war, denn die Sauberkeit im Zimmer war sonst immer einwandfrei.

Positiv:: Design, Ambiente, Service

Negativ:: Auf der Homepage wird der Wellness-Bereich angepriesen und mitverkauft, vor Ort war davon keine Spur

Positiv:: Das Zimmer von Zaha Hadid, Wirklich ein sehr spezielles Hotel mit diesen Designerzimmern!!

Negativ:: Frühstück mit 26€ viel zu teuer, Etwas mickriger Pool-, Spa- und Fitnessbereich, Dampfsaune kein Wasser zum abspülen der Sitzbank, Rollo defekt im Zimmer, kein Abfalleimer im Zimmer, sehr lange Wartezeiten am Fahrstuhl, Treppenhäuser sehr schlecht gekennzeichnet, teilweise unfreundliches Personal, HotelBar im 13.Stock zu teuer

Positiv:: Sehr tolles Design.

Negativ:: 5 Sterne ist nur ein Punkt. Servicequalität macht ein wirklich gutes Hotel aus. So werden z.B. Nachts die Betten nicht vorbereitet. Gym und Pool Area sind sehr klein.

Positiv:: Design of the room and bars.

Negativ:: SPA is very small and poor.

Positiv:: Individualität

Negativ:: Der in der Junior Suite, kostenlos integrierte Spa-Bereich ist sehr dürftig und vermittelt einen falschen Eindruck

Positiv:: Convenient position

Negativ:: People from adjacent rooms making a lot of noise during the nights till sunrise and the staff unable (or unwilling) to stop them!!!!

Positiv:: Position

Negativ:: We were given a very bad accomodation at ground floor the first night and we moved to another one the next day. The kitchen basin was broken as well as the main window of the apartment

Positiv:: it was nothing good in that selection, i m very sad that i was a victim of the marketing and from the title internacional suites!!!!you should never go in that hotel!!

Negativ:: how you can work in a hotel inside the center of madrid and you dont speak english??,,the aeria really bad and with immigrants really dangerous.the aircontidtion didnt work, the pillow was really empty and the room was really bad nothing to look like a suite

Positiv:: Good location, friendly and helpful staff and good relation price/quality. Thank you.

Positiv:: Basic facilities, good connection with city, needed more utensils in the room. Very honest cleaner

Positiv:: die Nähe zur Innenstadt und die Garage

Negativ:: der unfreundliche Service, der defekte Kaffeeautomat, kein TV

Positiv:: Price for 4 people stay was only 83 Euro per night (family room).

Negativ:: It seems none of three receptionists I met there speaks English. However, this was not a real problem.

Positiv:: Overrall good value for money

Negativ:: Reservation was not kept live despite arrival in time as per bookings!!Thanks to active hotel staff for the help to sort the matter out as expected. twin beds are not quite comfortable,double bed should be made available

Positiv:: Das Bad.

Negativ:: Wir hatten ein Zimmer im Treppenhaus, direkt hinter der Rezeption. Dort war es sehr laut. Der Fernseher funktionierte nicht. Es gab keine Nachtischbeleuchtung.

Positiv:: Access to metro. Apartments on 5th floor were good size - spacious. Good facilities. Staff were kind, welcoming and very helpful.

Negativ:: Some rooms were a bit small for 4 people. As it is self catering, the area for eating was not adequate for 4 people. Hotel staff did upgrade to bigger rooms when they became available.

Positiv:: It is located 2 minutes walk from the Prosperidad tube station, it has a Lidl and other shops nearby, if you want to cook in the apartment. The room has an aircon which is essential if you want to visit Madrid in the summer (baking hot). Reasonably clean.

Negativ:: Constant noises from moving chairs/tables and from the electrical/boiler/fridge system. It is not really an apartment, the kitchen is not separate but part of your sleeping space with no separating door or even wall in the studio. The kitchen did not have oven or gas, only two simple electric heaters. There is not enough light in the apartment and the curtains are shabby.