Armani Hotel Milano

Small TV’s for the room size. Overpriced for quality of the room.

- Location, location, location - Design - Cleanliness - The vast majority of the staff (please see other section for exceptions) were extremely friendly and well intentioned - The fact that when I did complain, my comments were taken seriously and were responded to immediately

- The breakfast: far too expensive for what it is, not too many options, not always good quality. Also, missing items were not replenished fast enough. For me, the worst (especially on the second day of our stay) was the attitude of the staff. They did not seem to care - it took them 25’ to ask for our coffee orders and I had to get up and pour water into our glasses myself, because no one volunteered. At these prices, this is simply unacceptable. - The fact that, upon our arrival, both at the building’s entrance and at reception no one volunteered to take care of luggage. At a 5* hotel and at these prices, really? - However, would like to stress that both the duty manager (when I described the luggage issue in response to her question) and another manager (when he read my response to the hotel’s e-mail questionnaire after our departure) contacted me and apologized profusely. This turned what was a bitter experience in something more positive. I would definitely give them another chance.