Dorchester Hotel

Horrible

Positiv: It was affordable - you get what you pay for

Negativ: The staff was unprofessional and have poor customer service skills.

service was not good

Positiv: The $1 happy hour from 7-8 PM. The plus point was it location on South Beach and walking distance from the major bars and beach.

Negativ: AC was not working properly in our room. Even after complaining thrice. They claimed to fix it but it wasn't working. Eventually we gave up.

Positiv: We had some problem during check-in, the reception desk could not find our reservation data, but the front desk resolved the problem, and demonstrated the customer caring attitude.

Negativ: The facilities are old, not in good condition.

Positiv: The hotel smelled good when u came in but our rooms were stink. The smell in my friend room was so unbearable. They stayed with me. Then my last day. I had to take a cold shower. Than to top it off the show ever wouldn't turn off. I plumber came to my friend room to fix the plumbing for the smell. Then they came to my room to turn off the pipe. The hallway was stink as hell. And carpet look dingy. Would never come back here and I already started spreading the word. Sorry