Hotel Bonaventure Montreal

Der Service war nicht gut

I waited 40 minutes for check-in. The hotel is too crowded for its size. When I called the the check-in desk to ask for something, after 10 seconds the guy said "just a second" then turned off the phone to my face. After that I tried 5 more times to reach the check-in desk, didn't work.

Potentially amazing facility. Potentially good amenities. Nice gentleman Guy as the host in executive lounge.

1. 45+ minutes to check in. To hear some guests had to wait 2 hours after check in to have their room ready. Missed our dinner reservations as it wasn’t ever an experience to have a 45 minute line to even reach the front desk. 2. 1:30am “mysterious” thudding and shaking in the room. Security nor front desk staff can explain. Sounded like the room above had someone running around and moving furniture. Bed would shake, glass cups would rattle. Security came to the room to experience it. No explanation. Communication between security, front desk and us was not great. We had to do the follow up twice. We were Offered to switch to a downgraded room. Told at 2am after packing and heading to front desk to get new room keys there is no explanation. Also did not offer any compensation at that time to me who had the booking in my name. We also requested management contact us in the morning. No management contact. 3. Wake up to head to the pool, second staff interaction was house keeping stopping us right after stepping out of the room to ask when we were checking out and we said 12pm. She asked if she could start the room now. We stated no as everything was out and about in the room as we would be coming back to change and get ready. The logic of prepping a room prior to the previous guest check out is repulsive. Makes me second guess standards. What if I crawled into the bed again. Or showered. Or anything that could require another full room clean. Why do it twice? Then to get to the pool area, swamped with sandals as a trip hazard to exit to the outdoor pool. No where to hang robes or towels in the cold weather. Ice everywhere. Witnessed several people fall, and no flinch from a life guard. Salt, mats or heated tile should exist in an environment that has a consistent outdoor pool. 4. The check out process was second to pleasant. The staff we dealt with was kind. But still no manager contact after we brought all the concerns up.

Outdoor pool, restaurant staff were very nice customer care was great. Breakfast should be included in the price

The fact that there's no escalators to Cary large things

Location

They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment

I think the Hotel had a great layout with the outside garden and water works. I especially aoppreciated the outside smoking area.

Nothing