Negativ: Took literally 1 hour to get the car which means I lost 1 hour and still had to return it on time.
$300 of undisclosed feesNegativ: Quote online was $475; when I arrived there was additional fees which went over $750. Fees for: $88 prepaid gas, daily fee if you were in Ontario or US; and $37 a day insurance (when I am used to paying $11).
Positiv: Probably the fastest check-in I've ever had. Nice to have the photos of the vehicle.
Affordable Positiv: Git a nice Jeep Compass at a good rate. Return was simple.Negativ: Because my flight was delayed resting in me arriving at the rental agency an hour later than expected, they gave away my reservation. Thankfully, they had another car. I felt this policy of requiring a call from me for a slight delay was a litgle strict but in the end it all worked out.
Terrible placeNegativ: The line was far too long, they don't have enough staff. We couldn't even take the car.
Negativ: There was no car left on the day of my booking. Also it was impossible to drop the car at that location after work hrs.
Negativ: Car I reserved wasn't available, took 45+ min to get the car and check-in sorted, car was dirty inside, lots of extra fees
PIck up delay and mechanical issuesPositiv: We rented a Chrysler town and country minivan and the car was clean and comfortable inside. Had navigation and plenty of seating and storage for 6 passengers and baggage. Negativ: We were told the car was being washed and prepared for us as we filled out rental paperwork for 30 minutes! Then when we walked down to the 5 level below ground to pick up the car we had to wait another 20 minutes as they cleaned out another car being returned and then cleaned our van. After driving the van out of the garage and picking up our passengers, the driver side sliding door didn't work. There was a problem with the locking mechanism - so once we got it locked we didn't use it the rest of our trip. Then there was this high pitched hissing sound coming from something near the dash on the drivers side of the car! We couldn't determine the cause and it continued all 4 days we had the car. We called the rental company once we reached our destination and they had no suggestion or offered no rebate for these issues. At least they didn't charge us for them!
Positiv: Wahrscheinlich der schnellste Check-in war, das ich je hatte. Schön, dass die Fotos vom Fahrzeug.
Schrecklicher OrtNegativ: Die Linie war viel zu lang waren, sie waren nicht genügend Personal. Wir konnten noch nicht einmal mit dem Auto.
Positiv: Everything was perfect! Easy pickup and dropoff. New car! Loved it and would recommend!
GreatPositiv: Free upgrade to a really nice car! Great experience with Alamo, will definitely use them again. I have previously rented with Alamo, and, although I did not get a free upgrade at that time, I still felt they had good service and the car was as expected.
Car was clean and like new. I also appreciated that they do not try to oversell you insurance. Everything is fast and efficient.
Positiv: Alles war perfekt! Einfach abholen und anliefern. New Car! Wir haben es sehr genossen und ich kann es auch empfehlen!
Negativ: The fuel was double the price on the street, also the returning office wasn’t easy to locate, when I arrived there was no one there to receive the car, the person took more than half an hour to arrive and then said we had to go to the counter at the airport because I had exceeded the Kms that were included on the deal, charged us double for the gas and took another 15mins to park the car before taking me to the terminal
Positiv: quick pick-up and quick drop-off.
Even if costumer service was nothing else but OK the car was ready on time. Negativ: Car was extremely dirty inside. Looks like the previous renters had a party in there. Splashes of drink all over the inside doors, empty plastic cups, lift over food, and more....
Expensive, but got me out of troublePositiv: Needed a car immediately to get home after all flights canceled due to weather. Avis permitted one-way rental across boarder, and had a car available. Staff was super friendly and helpful. Negativ: Car was "well used". Odometer read 40k miles, but the car felt like it had 100k+. Not what I would expect for an Avis rental.
Worst car rental everNegativ: - Advertised price is per day, while every one else advertise for the entire trip, so there was a really bad surprise once there !
- I was on a tight schedule once I needed to return the car, so I needed to return the car when they open the car rental location at 7AM. The guy only showed up at 7:30, didn't even apologize, and I missed my bus as a consequence.
Positiv: Friendly, efficient staff! Always helpful! Key drop off available outside of business hours- very convenient! Negativ: I reserved a compact car and was given an SUV. I wasn't charged extra which I appreciate but an SUV is significantly more $ for gas which was disappointing.
Pretty easy and good carPositiv: Very friendly staff and a good new car. Be aware of a $5000 deposit for the car.
Good company.Positiv: When they didn't have my first choice of vehicles available the service person bent over backward to be sure I was satisfied with the choice available. The car wasn't ready to go out, but the service department rushed and had it ready for me in a few minutes. That is good service. Negativ: Nothing.
People here clearly don't like their jobs.Negativ: 0 customer service.
At the pickup the lady did the bare minimum....No Hi, how are you, no eye contact - nothing to make the experience feel helpful or human at all. Just a , "your name"...."license and credit card"....."sign here"....."here are your keys".
I kid you not this was my interaction.
Upon return, it wasn't any better. I walked up to the attendant to tell them I had brought back a rental, and was given a look as if I was stupid for not knowing the procedure of pulling the car up to his booth instead of parking it beside it. Decent customer service would have asked where the car was and moved it the whole 10m themselves...not rocket science really. Overall extremely unfriendly staff, I rent on a monthly basis and I won't be renting here again.
Positiv: It was very close to our hotel and easy to access,
We came a little early (30 minutes) and they still got us a car. Negativ: The car we drove was a Hyundai Accent, not very much power and not very comfortable.
Nobody there and no car there!Negativ: We had to wait 15 minutes for a person to show up at the counter in the airport. When he did arrive, he had no car available despite us having a confirmed reservation on kayak. Furthermore he almost took pleasure in telling us we had no car.
Great car great servicePositiv: No fuss, car was great
Positiv: Good and concerned staff.Negativ: Had to wait an hour for car.
Negativ: Very high deposit held on credit card
Positiv: Staff were patient and helpfulNegativ: Very large hold on credit card ($1000 - $5000)
Car pickup is off-site, but close
Extra charges if dropped off before 7 AM
Only 100 km per day
No hassle Positiv: Rental process was quickNegativ: The picture shown for my rental was a Hyundai and when I arrived I was given a Spark. Either way price was not bad $13/day.
Positiv: Car drove from Quebec to Montreal with no problem. Comfortable and quiet. Negativ: It was a very stressful experience returning the car. It was downtown Montreal (Place Desjardins--Blvd Rene Levesque/Jeanne Mance) and one street was blocked off for a festival. Our GPS also kept trying to take us on the opposite side of the rental office. The office was closed, so we just gave it a shot to call a hotel nearby, the Hyatt Regency. Luckily the man on the phone gave us a clear route down St. Urbain (one way street) to find the office (a small sign outside a parking garage). So call that hotel if you get lost! The office was down in the parking garage. There was no sign of where to put the car, except a space with a bunch of cars with a rope across it. We decided to just unhook the rope and park it there. It also took us awhile to find the key drop (a inconspicuous pipe with a lid over it). A sign with an indication "key drop" would be helpful.
ExcellentPositiv: I've done over a dozen car rentals in my life and without a doubt, this was the easiest and fastest I've ever had. No upselling, or trying to get my to pay for an upgrade when my reservation was out, I was driving within 3 minutes of walking into the place. They let me switch return locations by phone no hassles at all.
GREAT SERVICEPositiv: Great service at the airport, people willing to help!!
No employees at the drop-off Positiv: Convenient location, I guess. Negativ: The drop-off location was in the bottom level of a garage under a hotel. There was a door requiring a code, which I was not given, so I had to park on the street and go up to the hotel desk, who eventually sent a porter down to open the door for me. Once I got inside I found a budget office on the bottom level with the door open, but no employees anywhere to be found. After waiting for 15 minutes and not seeing anyone I decided to just leave my receipt and the keys in the car. I had not filled the gas tank and was hoping to ask the employee what the charge would be so I could judge if I wanted to take the car back out and find a gas station before handing the keys over or if it wasn't worth it, but obviously was unable to do that. Upon seeing my adjusted bill yesterday, I see that they charged me $122 for what could only have been at most 8 gallons of gas.
Positiv: hours of office operationNegativ: free miles limits
Negativ: drop off location had to be changed (too far). Drop off at main train station is ok but no dedicated Budget parking spot.
Positiv: The car and ServiceNegativ: Nothing, it was great
toller ServicePositiv: Super Service am Flughafen, Leute bereit zu helfen!
Positiv: Öffnungszeiten Büro BetriebNegativ: kostenlose Meilen Grenzen
Negativ: ON THE KAYAK WEBSITE WAS THE PRICE $76.00 FOR 4 DAYS. I CAME THERE, THEY TOLD ME THE PRICE IS 340.00$
BAD BAD BAD
Negativ: No signage anywhere when dropping off at night. Building was closed so i had to get out to an emergency exit which noone should or could have expectd your wayout
Negativ: Could not pick the car.
Office was closed and now one called me to inform me about that.
Negativ: It was difficult to find..
Positiv: The price was great, and the executive was very helpful.Negativ: They gave us the car with full tank gasoline, and were advised that we have to return the car with full tank. If it's not, then they will charge $3 per litre for the missing fuel.
Negativ: cheap company which asks way to much for gos and insurance. Never again Dollar.
Everything was fine until I return the carPositiv: I picked the car at airport and was told I could drop it at any of the 2 locations downtown (with a map).
What they did not tell me is that those 2 locations are not in business anymore...After searching for a while and calling roaming at my expenses I found 1 new location.
This is basic customer service but Dollar just doesnt have it...
Extremely disappointed - Montreal Pierre Elliott TPositiv: - the car was cleanNegativ: - I advised the rental office that I was arriving late by calling them. They told me it was fine. When I arrived they gave me a whole story about how I shouldn't pick up the car late.
- the rental was in Montreal, Canada (it usually snows quite a bit in December) and there was no snow brush in the rental I had to buy one
- windows were always fogged up - I've been driving in winter conditions for 25 years and never had such a bad experience
Canada TripPositiv: Car given as expected. Quick service. Insurance options were informed and not pushing to sell. Overall service was good.
Montreal car rental Positiv: Quick pick up from airport, friendly service, fast processing.
ReviewPositiv: The car offered was great and it was a smooth pick up and drop off.Negativ: Nothing really.
Terrible experience Negativ: We were quoted one price, when I went to pick up the vehicle it was FIVE times more expensive. I dropped the key off I thought I was paying the inflated price I had been quoted when I picked it up, $305 instead of just over $60. Later that day I received the final bill it was more than $500. It ruined a great trip. NEVER would I recommend Dollar Rental or Kayak!!!!!!!!!!!
What rental car company closes at 7pm?Negativ: My family's arrival time was affected by a cancellation by the airline. There was NOTHING we could do about it, and were able to get on the next flight to Montreal, arriving shortly after 7pm. When we were booked on the later flight, I called Economy rental car to let them know of our new arrival time. The person who took the call told me that they close at 7pm and they would not wait. I asked him what I should do, since we rented a mini-van to haul our entire family, and he told me to call any other rental car company at the airport. Do you have any idea what a mini-van rental costs same day? I checked online, the prices were $400-$500 more.......When we arrived at the airport, the new company we chose gave us a good rate, and said they stayed open till 2am!! It was my mistake to ever select Economy, and I WILL NEVER use Economy Rental Car EVER AGAIN.
THIS IS A SCAM Positiv: Never received my reserved vehicle. Negativ: This place needs to shut down as soon as possible. Nobody should reserve a car from here. Others have written about similar experience. We never received the car we reserved. We took a taxi to the address in the confirmation email and it was abandoned. Strike one. We took a taxi to the address provided over the phone by Economy, the three of us in the car with smart phones couldn’t locate it. Strike two. I called multiple times asking for either a refund or for someone to come to our location and pick us up. I was hung up on by “Sam”. I’m pretty sure that’s not his real name since he wouldn’t give me his full name. “Sam” must have been hired off the street. I don’t know how he has a job, I hope he doesn’t anymore after cursing me out over the phone. We had to take a taxi back to the airport and rent from an actual establishment.
Total rip off don’t rent it from themNegativ: The car was priced $77 for two days but been charged $190.30 for two days.They ask you to get insurance from them otherwise you can’t take the car and you end up paying insurance and other hidden charges more than the car rent.Even the insurance was basic which I took from them.Never get the car from them you will regret it and will be shocked like me to pay the heavy bill.
Negativ: There was no correlation between the cost when I reserved the car and the final price
All you need to know about this company is their Google rating of 1.1Negativ: Hidden charges.
Waived all insurances (since I have it on credit card) and still got charged for TP claiming it's mandatory in QC. Non of other companies charge it if you waive everything.
Ended up paying double from original.
Negativ: They add fees I was not told and I did not ask for. They will try to charge you more. Try to avoid this car company.
Horrible!!!Positiv: This was the worst experience I've ever had renting a car and I travel a lot. I may have saved some money but it absolutely was NOT with it. Negativ: First, we were picked up by someone in a small mini van. He didn't have room to take everyone so I had to split up from my travel companion. The driver was apparently mad about something and his driving reflected that. Someone in the van had to tell him to chill out because everyone was scared. When we got to the building people were everywhere. Someone walking out said she had waited 3 hours for her car. When I asked the driver if that was accurate he yelled at me and asked what I expected him to do about it. It did end up taking over three and a half hours waiting for the car. When we dropped the car off we were yelled at again by a different employee. I was shocked by the unprofessionalism.
Do NOT use this company!
If You Want To Die Waiting for Assistance, This is The PlacePositiv: The physical car ran and worked.Negativ: This is an off-site rental with ONE pickup van. I waited an hour to get on-site, and 40 minutes to drive off because of the line. The exterior of the car was endlessly scratched and the interior fabric had stains. Although some of the personnel I met were doing their best, this feels like a rag-tag operation. Tried to upswell insurance without asking if I had home car insurance or credit card insurance. Will never ever ever ever rent from them again.
Worst service Positiv: I didn't Like anything about this company . The worst service ever Don't rent from themNegativ: The worst service ever they closed at 5pm on a Saturday and they stop sending shuttle at 4:30 I tried calling them at 4pm when I got there no one answered called 800 number was on hold for 20 minutes and when I finally talk to someone they told me I have to find a way to come to them in 30 minutes or they will charge me for no show fee
This company is a scam!Positiv: Nothing.Negativ: Customer service is awful. Rushed me through the inspection of car, assuring me everything was fine. Forced me to take an insurance plan. Estimated cost of rental was $92, actual cost was $335 - loads of hidden fees. Then, they find a small scratch (1.5cm) and charged me $500 deductible. The scratch was not there when I brought the car back. Would NEVER rent a car here again. In fact, I'm filing a claim and hopefully they will be investigated and found negligent so this can't happen to anyone else.
DO NOT USE!Negativ: This company is run mafia style. I have rented so many cars in my life but have never had such a bad experience. I specifically refer to the location at the Montreal airport ( it is not at the terminals but a 10 minute car ride ). They use extortion tactics to charge you for add ons they claim is required. The manager is called Hassan, watch out for him.
Impossible to contact Negativ: Didn't say it wasn't at the airport. Then tried to call several times. They closed at 8!! Even when I
Told them we were arriving at 8
Positiv: EverythingNegativ: Nothing
Positiv: What a great service. I love this place, the staff is so helpful and courteous.
Positiv: Everything was perfectNegativ: No it was perfect
Positiv: The representatives are the counter we're great - friendly, helpful and courteous. Great place to rent.
Negativ: Should have had better collection of cars .
No problem with this car rentalPositiv: Reliable car for good price. Negativ: Not so easy to find from the street. Should put some indication at the hotel entrance.
Seamless!Positiv: Everything was first class and went exactly as planned. Low mileage Jetta was a joy to drive. Staff were efficient and friendly.
Negativ: pick up location incorrectly booked poor visibility on website
4 agents at the counter and only 3 clients but nobody seemed to care about expediting customer line
Positiv: Leather seatsNegativ: Extra fee for 2nd driver
Positiv: They have very good customer service.Negativ: Nothing to complaint.
Negativ: Your insurance co.is working very bed . Change something !!!
I discovered almost on the end of my trip that I don't have insurance. In the agreement I purchase insurance from you and I didn't buy the insurance again from Entreprise. Your insurance Co. sent me a e-mail to contact them . Who is checking e-mails when you rent a car and you are driving almost all day long ?
Great!!Positiv: It was my first car rental experience and they were courteous and professional about the whole deal. Didn't insist on the extras, but made sure that I was aware of them. Came in a bit earlier and the vehicle was ready. Price was very good and car was just what we needed.
Positiv: The windows were filthy
Rental was actually Discount but still ACE as I understand it...Positiv: The staff was generally kind and helpful to interact with when needed. Cars were comfortable to ride in.Negativ: Did not have my promised car (economy) or similar (compact). Was offered a minivan, which is insane as I'm by myself in a foreign country and don't need something large to increase accident likelihood. Was okay with BMW X1 as it's a very small SUV, until the warning light came on 45min into rental saying IT'S 500KM OVERDUE FOR BRAKE PAD REPLACEMENT. Had to return it, held car for half day of rental and then given Jeep (only option given); ride was fine but uses more gas than I wanted, still too big a car for one person. Upon dropoff, was clear they had only one shuttle despite two full shuttles of people waiting to get to airport. Had to take a cab out of concern of missing flight. Also worth mentioning that during my three trips to the rental location, saw zero compact cars on lot; saw almost entirely Jeeps. Would recommend a metric added to KAYAK displaying chances of being FORCED to take an "upgrade", as some people don't want these larger cars that clearly make up the bulk of their fleet. Not certain this car rental company's location relies too heavily on the concept of repeat business.
Positiv: original price .Negativ: first car the trunk would not lock. no map to help us. denied car i nsurance we had purchased. staff said they would not accept our insurance. we had to buy yours at an increase. had trouble finding office to return car because we had no map or instruction. i would never recommend Europcar to any one. And i will never use them again.
Negativ: Beware, will overbill you
Careful with overbilling and airport locationPositiv: Car was good, clean. But didn't have size requestedNegativ: Overcharged me. They don't give you a paper receipt; instead told me it would be emailed and then overcharged me. Beware.
Also, Pickup not convenient; difficult to find phone number to call and request van pickup, which seems to run infrequentlywhat
Positiv: Brand new carNegativ: Sneakily tried to sell an upgrade for the only car available.
Fuel tank not full
Weird request of the parking lot ticket
No off hours return instructions
Positiv: Die Fenster waren dreckig
Negativ: Hüten Sie sich vor, Sie werden overbill
Positiv: Brandneu AutoNegativ: Konnte also nichts heimlich anschauen versucht hat, ein Upgrade für das einzige Auto zur Verfügung.
Kraftstoffbehälter nicht voll
Seltsam verlangen der Parkplatz Ticket
No off Stunden wieder Anweisungen
Excellent servicePositiv: - We had initially booked to pick up our car 8am on a Saturday, but we were able to pick it up the evening before (around 7pm on Friday) with no additional cost
- Staff at 1200 Stanley Montreal location extremely helpful
- Brand new car in excellent condition
- Pick up and drop off location was booked for different provinces but extremely satisfied with the low price
Quick and easyPositiv: The staff was very quick and professional. The car was clean and no issues with it.
Schnell und einfachPositiv: Das Personal war sehr schnell und professionell. Das Auto war sauber und ohne Probleme.
Positiv: The car was the one I expected,I was not charge more for other insurance as I already had coverage with my credit card.
Service was good!Negativ: Nothing, I was happy with my location
Negativ: Very bad service, employees that did not know what they are doing. Not they are having problems with theyer own system!! Almost worst experiance I had. One of the employees have done some manipulation and caused me the trouble not being accepted as client lol !! Imagine that
Positiv: Very helpful, kind, thoughtful staff!
Nice cars and prices, poor servicePositiv: Car was nice and clean and rental price was affordable.Negativ: Waited in line for 30+ minutes to pick up our car in the morning. Also was not informed about key dropoff when we returned the vehicle and all the parking spots were full for Thrifty so we had to track down a parking lot attendant and get info from him (where can we park the car? where do we drop off the keys?).
Very bad experiencePositiv: NothingNegativ: They want to cheat every opurtunity they get. I want to eztend one day and spoke to a lady agent on phone and the horrible way she tried to charge me for extra hour...NEVER THRIFTY again
Wrong carPositiv: When I made the reservation for the vehicle I was told I woukd get a vehicle similar to a Camry. At pick-up, I was given s small Chevy SUV. I told the person at tge counter that i wanted a sedan and was told that this I s all they had. This vehicle was difficult for us to get in and out of.
Negativ: Insurance was very expensive - almost the same amount as the car rental!
Positiv: Sehr hilfsbereit, freundlich, aufmerksam Personal!
Negativ: Versicherung war sehr teuer - fast den gleichen Betrag wie die Autovermietung!