Good service, horrible vehicle.

Positiv: The service was fast and efficient.

Negativ: The Dodge Grand Caravan minivan is an absolutely horrible car in every way. Chrysler and Kia both have much better vehicles in that segment.

Rental was actually Discount but still ACE as I understand it...

Positiv: The staff was generally kind and helpful to interact with when needed. Cars were comfortable to ride in.

Negativ: Did not have my promised car (economy) or similar (compact). Was offered a minivan, which is insane as I'm by myself in a foreign country and don't need something large to increase accident likelihood. Was okay with BMW X1 as it's a very small SUV, until the warning light came on 45min into rental saying IT'S 500KM OVERDUE FOR BRAKE PAD REPLACEMENT. Had to return it, held car for half day of rental and then given Jeep (only option given); ride was fine but uses more gas than I wanted, still too big a car for one person. Upon dropoff, was clear they had only one shuttle despite two full shuttles of people waiting to get to airport. Had to take a cab out of concern of missing flight. Also worth mentioning that during my three trips to the rental location, saw zero compact cars on lot; saw almost entirely Jeeps. Would recommend a metric added to KAYAK displaying chances of being FORCED to take an "upgrade", as some people don't want these larger cars that clearly make up the bulk of their fleet. Not certain this car rental company's location relies too heavily on the concept of repeat business.

Positiv: original price .

Negativ: first car the trunk would not lock. no map to help us. denied car i nsurance we had purchased. staff said they would not accept our insurance. we had to buy yours at an increase. had trouble finding office to return car because we had no map or instruction. i would never recommend Europcar to any one. And i will never use them again.

Negativ: Beware, will overbill you

Careful with overbilling and airport location

Positiv: Car was good, clean. But didn't have size requested

Negativ: Overcharged me. They don't give you a paper receipt; instead told me it would be emailed and then overcharged me. Beware. Also, Pickup not convenient; difficult to find phone number to call and request van pickup, which seems to run infrequentlywhat

Negativ: Hüten Sie sich vor, Sie werden overbill