Hotels in Westlicher Verwaltungsbezirk - Moskau

Negativ:: Unhöfliches und unqualifiziertes Personal (dumme Fragen und Zeitverschwendung beim Check-in und an der Rezeption).

Positiv:: Hotel allowed me to check in earlier and to check out later than the established rules require.

Negativ:: Too many security guards around interrogating almost all guest, but maybe that's normal for Russia.

Positiv:: Everething was perfect!! Really luxury hotel!

Negativ:: Der abentliche Zutritt zum "Troubards" wurde mir von einem unfreundlichen Rüpel verweigert. Unfassbar die Vorgangsweise und Art des "Türstehers" - als Hotelgast unverständlich und nicht nach zu vollziehen. Gruss and die Geschäftsleitung - sonst ein richtig tolles Hotel - Gratulation !!

Positiv:: I use to go in Moscow twice a month and i stayed in all the 5 stars hotels. Royal is really outstanding in terms of quality and service. Really 100% deluxe hotel.

Positiv:: Good restaurants with great views.

Positiv:: Staff was excellent!

Positiv:: The location was very far from the center, it actually was far from the nearest metro station but the hotel provided us with a shuttle bus service that was very convenient.

Negativ:: Staff seemed to be very tired or lazy because despite the hotel was half empty Staff at the restaurant was also lazy and didn't pay attention to the details, like serving the tea on time or forgetting the lemon over and over. In fact we had to ask them a few times to do their job, and taking into account that we were the only people there. Besides, two evenings the restaurant was occupied with some wedding celebrations and we couldn't make use of it. On the first ocassion we weren't informed that a separated room was available so we had to had our dinner at the bar. On another ocassion we entered the bar and my partner got heavily abused by some rude old lady and none of the bar workers did anything to stop her.

Positiv:: Staff is very good.

Positiv:: Clean and quiet

Negativ:: Breakfast

Positiv:: cosy and comfortable

Positiv:: The personal attention received from the reservation stage up to the moment of extend my stay. The administrative personnel and responsible persone handling our reservation were friendly and helpfull from the very first contact, and the Hotel staff very friendly and excellent in their attention to make us feel like at home.

Positiv:: The meal is poor, ventilation is zero and if the room looks to the avenue it noisy.

Negativ:: Price and location

Positiv:: easy availability by car

Negativ:: noise isolation

Positiv:: Busstation in der Nähe, zur Metrostation. Frühstück reichlich Auswsahl.

Positiv:: excellent breakfast!

Positiv:: Das Hotel ist nicht übertrieben teuer für Moskauer Verhältnisse und lag für meine tägliche Abholerin auf dem Weg. Der Visumservice hat gut funktioniert, die erforderlichen Daten waren zwar erst nicht korrekt, wurden jedoch auf Bitten meines russischen Geschäftspartners termingerecht korrigiert und geliefert. WiFi funktioniert in allen Zimmern, allerdings mit Unterbrechungen. Meist ist ein Mitarbeiter anwesend der Englisch versteht.

Negativ:: 1. Morgen: eine etwas unverständliche Diskussion um die Erlaubnis am Frühstücksbüffet teilzunehmen (4 Nächte inkl. Frühstück waren bereits bezahlt, ich hätte angeblich eine "Early Departure" am ersten Morgen und daher stünde mir kein Frühstück zu), 2. Morgen: Dusche nur mit kaltem Wasser, 3. Morgen: Dusche defekt, 4. Morgen alles in Ordnung. Einmal wurde sogar Service im Zimmer gemacht inkl. frischer Handtücher und gemachtes Bett. Da dies meine erste Moskaureise war, weiss ich nicht, was Standard ist - Servicequalität und Preis-Leistung sind in Europa unbestritten besser.

Positiv:: Der Preis und die sauberen Zimmer.

Negativ:: Leider werden keine Zimmer mit Klimanalage gegen Aufpreis angeboten.

Positiv:: Es ist relativ preiswert. Das Zimmer war sehr sauber und geschmackvoll eingerichtet, wahrscheinlich neu renoviert. Es ist sehr nahe der Metrostation Jugo-zapadnaja. Von dort ist man in 17 min in der Stadt.

Negativ:: Es war sehr heiß und das Zimmer war ohne Klimaanlage. Außerdem liegt es an einer Hauptverkehrsstraße und deshalb ziemlich laut.

Positiv:: Schöner Blick aus dem hohen Gebäude, täglich neue Seife und Duschgel, gut bewacht gegen Einbruch. Kostenloser Wasserspender in jedem Stock. Kühlschrank.

Negativ:: Keine Klimaanlage und kaum zu öffnendes Fenster sind der Horror, im Sommer daher nicht zu empfehlen. Bei geöffnetem Fenster unvorstellbarere Straßenlärm die ganze Nacht.

Positiv:: The hotel is quite ok if you need to stay one nite. Just for sleep over. old building- if I understood correct not all floors/ rooms are renovated- so it's like lotery- either you're lucky or not.. quite clean in the rooms and that was the biggest possitive thing in hotel.

Negativ:: Stuff seems to be like milicia in soviets. you need to show "who's the boss" and then things are a bit better. it's tippical russian hotel. doesn't correspond 3* in Europe.

Positiv:: ich war schon mindestens 5-mal in diesem Hotel. Diesmal war ich angenehm überrascht, Zimmer sind renoviert und sauber, endlich alle Lifte eingebaut und im Betrieb. Preis-Leistung über Booking unschlagbar.

Negativ:: Der Lärm von Leninskij Prospekt ist gewaltig

Positiv:: Das Frühstück war gut

Negativ:: Parken ist belegt.

Positiv:: Economy Rooms are terrible: absolutely not like on the pictures in Kayak. It looks like did not have repairing last 40 years. Very noisy location: intersection of two huge avenues. No Air Conditioner, but if you open the window it is terribly noisy. Smell of smoke in non-smoking hotel. Staff is not hospitable: nobody is smiling, nobody wants to help. In Economy room everything was broken: chair, 2 night lamps, faucet in the bathroom. Bath tab is gray and old. We informed the staff about this and nobody came to fix (no any reaction). Standard Rooms are much better, but noise and absence of AC are the same. Definitely, it is not *** hotel

Negativ:: Breakfasts Location near Moscow University (but now they build metro there and so very noisy) 3 trolley stops to the metro station

Positiv:: Breakfast was pretty good, healthy food, perfect coffee, price is less USD5,00 Good location - 50 m to subway’entrance, next door - 3 restaurants with perfect dishes - from Steak House to Seafoods, “I.Durdin’s” Restaurant has wide lane of beers

Negativ:: We have booked economy room - private WC needs in renovation.

Negativ:: Rooms were not cleaned everyday. The Wi-Fi was not working in most of the rooms. My sister was trying to call on my room phone but every time she asked the receptionist in English to connect her, she hang up on her. She had to learn the phrase in Russian to make the service to connect her with my room. My other friend that was traveling with me, had a reservation for one week but when she arrived, the receptions charged her for one night only. The next day, they sent a security guard who start banging on her door saying she has 5 minutes to leave her room. Finally, he left and she got to the reception and find out that they made a mistake. I would never go back to that hotel.