Hotels in Santacruz - Mumbai

Positiv:: The hotel has great service and is well worth the money. The room was very clean, good amenities, excellent location as it is close to the airport. The customer service was stand out and all requests were immediately taken care of.

Negativ:: Everything was perfect.

Positiv:: The ambience

Negativ:: breakfast was not complementary

Positiv:: Charming Staff Large Rooms Clean Rooms Close to shopping area Nice environment Good Food

Negativ:: No major things to complain

Positiv:: Amazing hotel and staff. All facilities are available. Very clean, in my whole life i have never seen like this Even in USA.

Negativ:: nothing.

Negativ:: Would prefer non carpeted rooms Porters were not as timely as I would have liked.

Positiv:: CLEANLINESS

Negativ:: EXPENSIVE AND TASTELESS RESTAURANTS,SERVICE NOT UP TO SCRATCH FOR 5 STAR,FOOD TOO SPICY NOT CATERED FOR FOREIGNERS

Positiv:: Frühstück war gut, Personal im Bereich des Businessclubs sehr aufmerksam und freundlich.

Negativ:: Wir hatten zwei Nichtraucherzimmer auf dem Businessclub Level gebucht. Bei Ankunft haben wir dann Raucherzimmer auf einem anderen Stockwerk erhalten. Angeblich ein Upgrade für eine Nacht. Furchtbar und glatt gelogen! Am nächsten Morgen sollten wir dann automatisch zwei Zimmer auf dem Level des Businessclubs erhalten. Erst nach mehrfacher Nachfrage wurde dann das Gepäck tatsächlich auf ein neues Zimmer auf dem Clublevel gebracht. Für die entstandenen Unannehmlichkeiten gab es keine Entschuldigung und keinerlei Kompensation oder Nachlass. Im Gegenteil, beim Auschecken wurde ungefragt die Kreditkarte zu einem sehr unvorteilhaften Wechselkurs in EUR statt in lokaler Währung belastet - zu deutlichen Mehrkosten! Ein verbindlich zugesagter, gebuchter und bezahlter Transfer zum Flughafen war nicht pünktlich zur Verfügung und kam erst verspätet nach mehrfacher Nachfrage. Dieses Hotel kann auf keinen Fall empfohlen werden, zumal es darüberhinaus dringend renovierungsbedürftig ist.

Positiv:: Liked the suite rooms a lot also the staff was very cooperating and efficient..specially shazia who took good care of everything

Positiv:: Room

Negativ:: Staff

Positiv:: The lunch at basement spread was excellent. Staff in attendance very very attentive and helpful. Specially -the Chief chef

Positiv:: Auswahl bei dem Mahlzeiten. Der Pool. Die Auswahl an verschiedenen Lokalen. Italienisch, chinesisch,indisch. Das Hotel ist nicht das allerneuste aber gut in Schuss. Unsere super Bedienung, Mandica ,die den besten Service gemacht hat den ich je erlebt habe. Auch der Rest des Personals hatte eine wirklich echte Freundlichkeit.

Negativ:: Hätte mir noch ein schönes kleines Café gewünscht. Vielleicht „französisch“.

Positiv:: Room was very clean and excellent and the breakfast is amazing they have world-class breakfast I been most five star hotel but this hotel have more variety breakfast then other any other five star hotels in Delhi or Mumbai

Negativ:: I didn't like shopping centre inside is bit boring

Positiv:: Quick Front desk Humble crew members

Negativ:: 1. Team was good in the hotel, They need to look at removing individual AC & start looking at centralized one. I was in Room# 102 the AC was pathetic water started coming out like in the water tap as soon as I switched on the AC 2. They should do something to avoid mosquito

Positiv:: Location is excellent. Restaurant of the property serves good food. Breakfast is also good. Room sizes are very comfortable.

Negativ:: Toiletries set provided could have been better. The tariff indicated at booking website doesn't include tax and taxes are 18% which makes the net tariff huge. Tariff could have been better.

Positiv:: The room was very comfortable, service and food also Breakfast needs a lot to improve

Negativ:: Breakfast

Positiv:: None

Negativ:: Very bad hotel Worst there Booking must check the real stars

Positiv:: nothing

Negativ:: everything

Negativ:: Of the 3 rooms I booked, one of them had a stuffy smell and we had to get the room changed, rooms had a lot of mosquitos also, we had to get the staff to come and spray the room

Positiv:: Close to the airport.

Negativ:: Cleanliness

Negativ:: Nothing.. Booking.com making fool of customers by showing this hotel in 4start rating. Its cheep 2star hotel .

Positiv:: Great stay in all. Good hotel. Clean and comfortable room. Staff were nice and helpful. Food was very good and served in timely manner.

Negativ:: Transport arranged for transfer to airport was not good. Driver was very rude and drove dangerously. Had to share the cab with another group, so were cramped for space. Had to share single seat with my wife.

Positiv:: Location is quite convenient

Negativ:: Breakfast was a very simple fare... can be better with some more varieties

Positiv:: Frühstück war gut (Zimmerservice) Liegt nahe beim Flughafen und beim Bahnhof Ruhiges Zimmer

Positiv:: I have been staying here for last 19 years. The services, staff courteousness and food quality only became richer and richer.

Negativ:: Not applicable

Positiv:: If I visit the hotel again, it will be for the very friendly staff.

Negativ:: The breakfast could have been better.

Positiv:: Hospitality

Negativ:: Breakfast

Negativ:: Small rooms, poor breakfast quality, no restaurant, poor location

Positiv:: Our room was clean and spacious. The hotel is in a convenient location for the airport.

Positiv:: Wir hatten eine Nacht die besser Kategorie gebucht das Zimmer war Top! Und eine Nacht haben wir ein einfaches Zimmer gebucht, bis wir 0 Uhr zum Flughafen gefahren wurden. Dafür hat es gereicht. Das war ein Unterschied. Der Putz kam von den Wänden

Negativ:: Einfache Zimmer renovierungsbedürftig

Positiv:: Breakfast

Negativ:: No

Positiv:: Location was good and near to transport. Staffs are nice and always ready to help Safe hotel

Negativ:: A bit overpriced for a 2 star hotel.. The restaurant as well was VERY overpriced..

Positiv:: Nothing

Negativ:: The Accord Hotel is nothing like on the pictures. The full hotel smells tobacco, the beds aren't comfortable and the cleanliness could be a lot improved. Our room was full of marks on the walls.

Positiv:: horrible experience rooms and bathrooms are in very very bad conditions

Negativ:: only location is good

Positiv:: easy connection to the airport, nice and clean room, nicely decorated

Negativ:: windows don't fully close, you'll hear airplanes and neighborhood noises.

Negativ:: Es gibt Mücken alle durch unsere drei-Tag. Das Personal oft vergessen, unsere Lieferungen nach Zimmerreinigung.

Positiv:: Tasty but cold. Location relatively near the domestic airport but in an akward location

Negativ:: There is hardly any choice for breakfast, menu being fixed fro each day in the week. The only option is to have toast and omlette / cornflakes. Even fried eggs in place of omlette is not an option. I had the menu for the day which was puri bhaji and upma. The puri bhaji was tasty but the puri was cold and the upma was dry. No lobby at all. Entrance in a mess due to the metro construction. No restaurant. Too expensive for a Bed and Breakfast hotel

Positiv:: Location is near to USA Visa embessay office. Good if you are going for USA Visa.

Negativ:: Rooms are compact. Early check-in is not available. No place to wait if you reach early.

Positiv:: Nothing

Negativ:: Staff was rude

Positiv:: Room was clean, well maintained.

Negativ:: The pathway leading to the room was bad. The food wasn't up to the mark. Ok to stay for one day.

Positiv:: The rooms are decent and clean. Wifi speed was good

Negativ:: The rooms on the ground floor are very noisy. You'll hear noises continously from the corridor and the kitchen next door. Initially we were given a room on the first floor later we shifted to the second floor.

Positiv:: Nothing about this property location sucks and facility sucks

Negativ:: AC was leaking water even after complaint it was not dealt with proper care

Positiv:: The staff were very supportive and the breakfast was good

Negativ:: Washroom was stinking and have bugs on bed

Positiv:: Location was excellent according to my need..well behaved staff..

Negativ:: There was nothing that I didn't like about this hotel..

Positiv:: Hotel was clean and closer to my main purpose point.

Negativ:: Locality surrounding the hotel.

Positiv:: Nothing, worst exlerience

Negativ:: Nothing was to like