Hotels in New Marine Lines - Mumbai

Positiv:: Only locataion

Negativ:: Room decore

Positiv:: Very clean. Excellent staff.

Negativ:: Bit expensive. No tea maker in the room.

Positiv:: Everything was good

Negativ:: Need extra amenities

Positiv:: Staff were generally helpful, friendly and accommodating. Everything worked in the hotel. Shower and AC were good, beds were comfortable and the room clean. Room service was quick and efficient. Check in and check out went smoothly.

Negativ:: We booked the family suite based on the pictures on booking.com. However, there was a DRASTIC difference between the room in the pictures and the room we were actually given. (Pictures attached for reference) We did not appreciate this, and while everything in the room was functional and worked properly, (shower and AC were good, beds were comfortable and the room was clean) we felt mislead. The room we got was actually quite old and dated and looked ABSOLUTELY NOTHING like the one in the pictures. When we asked the reception about this, what they told us was that there are 2 family suites, and one was refurbished (the one in the booking.com photos) while the other was not, and that the refurbished room was already booked. They made an effort to offer us another 2-bed room but it was not sufficient for our group in terms of bed / sleeping arrangements so we had to make due. We purchased 5 cans of craft beer from a mall to take back home with and stored them in the fridge in the room during our stay. However on the 3rd day, one can was stolen from the fridge during the day while we were out. We weren't about to go to the police over a can of beer, however this was utterly disappointing and what was most troubling was no one took any responsibility for this or made any sort of effort to either replace the beer can or reduce the cost, despite us complaining to the front desk as soon as we realized, as well as prior to leaving. (This was a relatively expensive German craft beer and could not be purchased from any area nearby). Stealing, however small an item, is wrong on all levels and we were completely disappointed by this. We had to be sure to either lock up every little thing we had, or carry things with us on our person whenever we left the room after this happened as we did not have the confidence or trust to leave things around the room.

Positiv:: Sehr nettes Personal, gutes Frühstück, Bettwäsche und Handtücher sehr sauber, sehr große Zimmer. Guter Zimmerservice. Alles in allem empfehlenswert.

Positiv:: Das Personal war sehr zuvorkommend! Das Frühstücks und Abendbuffet müssen extra gezahlt werden, sind aber wirklich toll und lohnenswert!

Negativ:: Leider haben die Bilder viel pompösere Zimmer und eine schickere Ausstattung gezeigt als vorhanden waren. Aber das Hotel ist dennoch in einem sehr guten Zustand. Nur nachts lauern leider viele Menschen or dem. Hotel rum.

Positiv:: THE BREAKFAST WAS GOOD A LITTLE TOO EXPENSIVE THE LOCATION IS PERFECT FOR A TOURIST AND EQUALLY FOR BUSINESSMEN. THE ROOMS FOR THE FAMILY IS EXCELLENT WHICH MAKES IT IDEAL FOR A FAMILY OUTING OR FAMILY FUNCTIONS.

Negativ:: ONE THING THAT WAS VERY BAD IN ALL THE THREE FAMILY ROOMS BOOKED BY ME , WERE THE MATTRESSES AND CANT IMAGINE WHY THE MANAGEMENT HAS NOT CARED TO RECTIFY THIS, HARD , UNEVEN, RIDGED, JUST TOO BAD.

Positiv:: The staff is awesome and helpful, but the room itself is severely underinvested, air is bad and humid, difficult to sleep, breakfast is underwhelming.. I think with the above in mind the hotel is overpriced. Maybe all hotels are expensive in Mumbai and others are even worse for the money they ask -, i do not know, - but i totally did not enjoy this one.. The staff though is very helpful and professional.

Positiv:: Nothing I liked

Negativ:: Small shaddy rooms, broken door arms, cockroaches, tried to scam us by showing a budget room for premium price. refuse to cancel the booking at no cost despite requesting.

Positiv:: Comfort.

Negativ:: Toilet flushes with only one, not both buttons.

Positiv:: Breakfast was not included. They charged Rs 37 for the water bottle of R20.

Negativ:: Breakfast was not included. They charged Rs 37 for the water bottle of R20. The WIFI was not available in the room.

Positiv:: Location

Negativ:: Service and room size

Positiv:: Just a place to stop in transit. Ok for singles. Good location. In Mumbai a very reasonable if you need a roof for two to thee days. Lot of renovations so it can get lit better in future

Negativ:: Our room but friendly staff. They switched us for better facing the road