Natal Dunnas Hotel

The location of the hotel is fantastic and there's a beautiful view of the beach. The outdoor area has two pools, one hot and one cold, and both very large. There are also comfortable couches and sitting areas outside making it the perfect place to relax. There was a lot for breakfast and the stock changed regularly.

The check in was a little confusing. When we entered the room we were followed by staff with an agreement to sign, saying we agree to not bring any external food items inside the hotel, and listed the various costs of things. The room didn't have any information book or anything so we didn't know when breakfast ended, what the number was for reception, whether there was room service or what was on offer. Our card for the room kept randomly not working. The staff were nice but it felt somewhat understaffed at times. We were sitting by the pool bar and one staff member was moving constantly between there, the restaurant, and going up the elevator to rooms. It felt like there needed to be a team, so it took like 15 or 20 minutes for us to get two drinks. While the hotel itself and the staff are great, I think the business would benefit from better policies and management to make work easier for staff and the facilities more inviting for guests.