Hotels in Neapel - in der Nähe von: Porta San Gennaro

Positiv:: Great location, very nice room (814).

Negativ:: The restaurant service was very slow at dinner, and the bar and restaurant were clearly short staffed.

Positiv:: A very pleasant hotel, with nice rooms, very clean, all facilities in and around, very good breakfast and complete,

Positiv:: Freundlichkeit des Personals, gutes Frühstück, sehr schöne Dachterrasse

Positiv:: Location cleanliness

Negativ:: Noise from streets! So I had to sleep with earplugs. Good breakfast but artificial orang juice (concentrate) instead of natural one

Positiv:: Location and a nice roof top bar and restaurant although the menu is limited

Negativ:: Nothing

Positiv:: Great location near city center. Very clean hotel.

Negativ:: The garage was a big caos and not very cleaned. Entrance to the hotel from the parking wasn´t very easy.

Positiv:: Das Hotel hat eine super Lage. Das gesamte Personal war sehr hilfsbereit. Ich werde dieses Hotel wieder buchen.

Positiv:: Breakfast on the roof terrace was superb. Location was spot on for exploring the city on foot and metro some 50 meters from hotel.

Negativ:: The only little gripe was our executive room was rather small for two people. the bed was very comfortable but room 821 has lovely view and large terrace but the room is comfortable for one person tight for two.

Positiv:: Location is really good. Right between the important Port (i.e. to go to three little islands of Capri, Procida and Ischia) and the bustling city center. We arrived very early in the morning and was pleased that the lady in the reception managed to give us the room right away. Though not as impressive-looking from the outside, inside is really nicely decorated. The room also seems to be newly renovated. Breakfast hall at the rooftop offers magnificent view and breakfast is awesome.

Negativ:: Perhaps to have a bottle of water in the room plus some coffee/tea making set would be really a good addition.

Positiv:: Extra friendly and polite staff, amazing rooftop view for both breakfast and dinner, and excellent Baba. Piano wasn't out of tune like many hotels, so if you have it in you sit and play.

Negativ:: If I am supposed to mention a couple of minor issues WiFi was out of coverage in the room yet works fine in the bathroom, so go figure the pros and cons :)

Positiv:: Really good hotel for the price we paid. Not to far from the city center and the castles. The breakfast buffet was really good, did not have it on my day rate but it was worth it to pay for it.

Negativ:: WiFi was not easy to access.

Positiv:: Most of the staff were friendly, but a few of the waiters were quite rude! Nice outside bar on 9th floor.

Negativ:: Service at dinner and lunch was very slow.

Positiv:: Very helpful staff. Left my passport in the room when checking out. Emanuele contacted me to assure me they would hold onto my passport until I could return to collect it. They also forwarded a copy of my passport to my accommodation in Capri.

Negativ:: N/A

Positiv:: Good breakfast. Good localization if you travel by train. Comfortable bed.

Negativ:: Big noise from the streets. Small room.

Positiv:: Frühstück war gut, super fanden wir die Dachterrasse für Abendessen u Frühstück; Kellner beim Abendessen waren sehr freundlich!

Negativ:: Teppichboden im Zimmer u es hat nur ein kleines u großes Handtuch für 2 Personen gegeben - aber das kann ja mal passieren; Kellner beim Frühstück eher nicht freundlich

Negativ:: Felt we were made very welcome, nothing to much trouble... Will return to this hotel.

Positiv:: The quality of the hotel was much higher than what we expected for the price we paid. Rooms were very modern and clean. All check-in and restaurant/bar staff were extremely friendly and spoke good English. The rooftop bar is great as well! Would definitely recommend this hotel if you need an overnight stay in Naples. P.S the area is noisy but the shutters in the room somehow manage to block all of it out!

Negativ:: Area was fine, but not very picturesque. This was fine for us as we were only staying overnight due to a late flight into Naples.

Positiv:: Das Frühstück war umfangreich und sehr gut. Die Lage ist günstig da der Airport Bus nicht weit davon hält.

Negativ:: Das einchecken hat recht lange gedauert. Ansonsten alles gut

Positiv:: The staff were so friendly throughout . The room was clean and well laid out. The location is perfect for the station. We ate on the roof terrace and the food was superb as was breakfast.

Negativ:: Nothing

Positiv:: Da passt einfach alles.... und zum Frühstück der Blick über die Dächer von Neapel...

Negativ:: Nichts

Positiv:: It was clean, big room, great location, good breakfast and nice rooftop bar.

Negativ:: Everything was good.

Positiv:: Alles perfect, Zimmerupgrade: Suite Dachterrasse genial Danke für den tollen Aufenthalt

Positiv:: The staff was always helpful and friendly.

Negativ:: Nothing.

Positiv:: Wie bisher immer sehr freundlicher Empfang; es wurde aufgrund der frühen Anreise nach einem sofort beziehbarem Zimmer erfolgreich gesucht. Das Frühstück wird bei gutem Wetter auf der Dachterrasse serviert; große Auswahl an Speisen und Getränken. Freundliches und zuvorkommendes Personal.

Negativ:: Aufgrund der zentralen Lage an der Piazza Garibaldi ist ein Schlafen bei offenem Fenster natürlich nur schwer möglich; die gut isolierten Fenster halten den permanenten Verkehrslärmm allerdings sehr gut ab.

Positiv:: freundlicher Service - Top Lage am Bahnhof direkt nebenan, sehr gute Pizzerien wenige Schritte entfernt, umliegend auch Frühstück möglich

Negativ:: Bahnhofsgegend nächtens unsicher - patroullierender Zivilschutz

Positiv:: The hotel is right opposite the central station.

Negativ:: The area can be a bit scary at night.

Positiv:: Frühstück gut und reichhaltig. Schöne, grosse Zimmer. Liegt super ideal.

Negativ:: Längere Wartezeit bei Checkin und Checkout! etwas unmotiviertes Personal, auch beim Frühstück. Wenig Begeisterung für den Job!

Positiv:: Alles bestens. Auch das Frühstück!

Negativ:: Die lauten Putzwagen der Zimmermädchen in der Früh, die uns immer wecken.

Positiv:: We were a family group and we booked 4 rooms. Due to an offer we selected the deluxe rooms and it was an excellent choice. King beds and good airco and wifi. Try to have a room with balcony at 6th or above floor. You see the back of the train station-ugly- but also the sea and Vesuvius vulcano. The breakfast was very complete- you can order expresso coffee. The gym is quite basic with no dressing rooms. The lobby is large and plenty of comfy sofas. Next door to the metro and train, easy if you want to visit Pompei. We recommend this hotel. Lots of restaurants next door and a very good supermarket at the train station.

Negativ:: The surroundings are on the low end of Naples, train station style. We felt safe, anyway.

Positiv:: It’s really close to the train station Napoli Centrale

Negativ:: The breakfast was always the same...exactly the same..no variation in a week

Positiv:: Very clean, rooms were perfect and the breakfast was very good. All staff were extremely helpful and very friendly. Would definitely stay here again.

Negativ:: Nothing

Positiv:: Close to the metro, room is nice clean

Negativ:: Paid parking, no free bottle of water and the breakfast is below the average I will attach picture how they served our cappitino cups and there there no space for us also there is no iron in the hotel and the parking they can't speak English with very difficult access

Positiv:: Good location for exploring the city. Great breakfast selection and high quality dining in the evening . Friendly and professional staff.

Positiv:: The location at the central station was excellent. The hotel has a restaurant, though we found the menu limited. There are a number of other restaurants close by. Tea and coffee facilities were supplied, there were two chairs and a desk, a frig, WiFi worked OK. There was a little balcony overlooking the square below and the window could be opened. There was a bath.

Negativ:: We had trouble regulating the temperature in the room, especially at night; we were either too hot or too cold, leading to disturbed sleep. When I left a note asking for the bath to be cleaned, it was done; otherwise, no. I realise that most people take showers rather than baths, but still, the bath should be cleaned every day.

Positiv:: The suite room is luxury and reasonable. Access to station is perfect. There are supermarket and book shops in front of the hotel. Perfect location.

Negativ:: Nothing.

Positiv:: Lovely hotel (bar the check-in manager on reception) modern, comfortable bedrooms, good location and great breakfast.

Negativ:: The manager on reception, Antonio I believe, was totally devoid of charm and manners. The computers were down when we first tried to check in and were barked at to leave our luggage with the attendant (without taking our names) then we came back later to check in he was surly and rude, kept asking for passports and bank cards several times and throwing them back at us when he was done. Didn’t tell us what time breakfast was, or checkout, and was already speaking to someone behind us before he’d finished with us. Very unwelcoming. Antonio - I think a brush up in customer service will do you the world of good. Oh, and you should be able to provide an iron - surely standard in a 4 star hotel?Grazie.

Positiv:: Liebte die Gegend - sehr alte Gegend der Stadt. Die Nachbarschaft ist sehr real (nicht glanzvoll oder prätentiös) und gibt einen Blick auf den Quotidianer Napoli. Einige der ältesten und besten Pizzerias befinden sich in dieser Gegend.

Negativ:: Schlüsselkarten funktionierten nicht zuverlässig für Räume

Positiv:: Die Zimmer und die palastartigen Innenhof

Negativ:: Nachbar war ein wenig rau und vielseitig

Negativ:: We chose the hotel because it is within walking distance of the station. Unfortunately the area between the station and the hotel is full of undesirables. Whilst we are seasoned travellers and knew to not make eye contact and how to protect our valuable from pickpockets, I would be very worried about more naive holidaymakers. The restaurant is the hotel is outsourced! The service was appalling and we ended up walking out and going to the bar where we got a snack from a pleasant bar man. Generally the staff at Reception were very helpful. However, when we checked out someone new was on duty. He insisted that, although we had pre-paid through booking.com,the payment hadn’t gone through and we had to pay again. We protested and luckily had printed out the booking which clearly said PAID. We said he’d have to take it up with booking.com. (Was this a scam - a similar thing happened to us last time we were in Naples which is why we had booked through booking.com and booked a chain hotel.)

Positiv:: Lage und Frühstück

Negativ:: Schlechte bis keine Ausstattung für 5 Sterne

Positiv:: It’s the third time we spend vacation in Palazzo Caracciolo. As usual everything was great. On the reception were waiting us very kind, professional and with smile Gennaro. He is very atteentive and friendly. He made for us free upgrade and we had such a wonderful room. You don’t have to wait for anything, it’s always fast work here. Room was amazing and very big. One of the best things I like in Palazzo Caracciolo is the bed. When you come back to your room and lay on the bed, it’s perfect for relax, because it’s extremely comfortable. Gennaro gave us recommendations about places to visit in Naples, and also advised to spend relaxing time on the jacuzzi at the terrace of the hotel. Breakfast is very delicious, full of tasty food, different fresh juices, nuts, cheese, fresh salmon, fruits, vegetables, jams, honey, bakery. The hotel is perfect in any apects. We always stay in this hotel while in Naples. Great thanks to Gennaro. Grazie mille!

Positiv:: It’s the third time we spend vacation in Palazzo Caracciolo. As usual everything was great. On the reception were waiting us very kind, professional and with smile Gennaro. He is very atteentive and friendly. He made for us free upgrade and we had such a wonderful room. You don’t have to wait for anything, it’s always fast work here. Room was amazing and very big. One of the best things I like in Palazzo Caracciolo is the bed. When you come back to your room and lay on the bed, it’s perfect for relax, because it’s extremely comfortable. Gennaro gave us recommendations about places to visit in Naples, and also advised to spend relaxing time on the jacuzzi at the terrace of the hotel. Breakfast is very delicious, full of tasty food, different fresh juices, nuts, cheese, fresh salmon, fruits, vegetables, jams, honey, bakery. The hotel is perfect in any apects. We always stay in this hotel while in Naples. Great thanks to Gennaro. Grazie mille!

Positiv:: The bed was super comfy

Positiv:: Well maintained hotel in an historic part of town - close to Metro, the Archaeological museum, and many of the great walking streets of Napoli

Negativ:: The surcharge the hotel applied at checkout for 2 people staying in a double room was offensive.

Positiv:: Das Frühstück war ok Das Zimmer schön groß und das Bett weich und bequem Die Lage schön zentral

Negativ:: Die Unterkunft ist ein wenig in die Jahre gekommen und hat wohl einen Renovierungsstau

Positiv:: Excellent breakfast with a widegree selection. The hotel staff were pleasant aND helpful. Naples is a hectic city and this hotel was like an oasis!

Negativ:: There is no clock in the room... my only complaint.

Positiv:: The hotel was lovely - in a beautiful restored palazzo- and we were able to walk to it from the train station which was handy. Reception was very well organised. The hotel is very close to all the areas tourists would want to visit. The room was lovely and the hotel were able to give us a room with a really nice balcony/terrace as we requested. I can't comment on breakfast/dinner as we did not have either.

Negativ:: Difficult to think of anything negative though it was a little pricey considering it did not include breakfast

Positiv:: Nothing

Negativ:: On bottle of water only is complimentary, we are two person!! 7 € for rooms services plus 4 for extra bottle =11€ . I really did not like this.

Positiv:: Beautiful hotel and really friendly staff. When we arrived in Naples, we were very surprised at the journey on foot from the station to the hotel. The hotel is gorgeous but does not fit into its surroundings! Everything around it is run down, filthy and derelict. We had no idea Naples would be like this. We were advised not to stay out after dark as the location is not the best and pick pocketers are common. We decided to venture in the other direction one afternoon in the hope that Naples wasn’t all bad and we were really pleasantly surprised. After about 10 minutes in the other direction, we found the main town and this was much better and full of shops and restaurants so this was a plus. It would have been much nicer to stay in this area. We stayed here for just 2 nights on our way to Sorrento to do Pompeii and Versuvio. This worked well being so close to the station and took us about an hour on the local train to get there.

Negativ:: We would have preferred the hotel to be in the main town as the location was terrible. Close to the station was a plus for the purpose of our visit but in being so, it was quite an intimating and scary neighbourhood to walk through, especially at night.

Positiv:: Very comfortable bed after a long night of Travel. My husband loved the breakfast and Thought the price was reasonable.

Negativ:: Room is small.

Positiv:: The hotel is convenient and quite well located! You will definitely have a good night sleep there.

Negativ:: If you have a car and you need to park, it’s not easy to find a car park around.

Positiv:: The location was ideal for us.

Negativ:: I wish there was a few facilities such as a gym or pool or garden

Positiv:: Lovely hotel. Great location. Would definitely stay here again

Positiv:: Location, and staff.

Negativ:: Unfortunately the air conditioning did stopped working in the middle of the last night.

Positiv:: Meinem Wunsch nach einem zimmer im oberen Stock kam man nach. Leider ohne direktem Meerblick. Dennoch Zimmer und Ausstattung: alles ok.

Negativ:: Meinem Wunsch nach einem zimmer im oberen Stock kam man nach. Leider ohne direktem Meerblick. Dennoch Zimmer und Ausstattung: alles ok.

Positiv:: Zimmer und Frühstück

Negativ:: Aufzug und Garage

Positiv:: The staff was so good and friendly very helpful

Positiv:: Large room and bathroom, good breakfast, good location

Negativ:: No remote control for the aircondition, which is a disadvantange when you want to set it on or off while asleep.

Positiv:: Great location and nice breakfast. Clean room, very comfortable and a good size.

Negativ:: No tea and coffee making facility in the room. Expensive hotel parking at 25 euros a night.

Positiv:: Breakfast and location.

Negativ:: High price compared with other hotels of the same level.

Positiv:: Lovely location in the Chiaira area with several bars and restaurants nearby and the bay a short walk away.

Negativ:: Nothing

Positiv:: Loved the location; perfect for getting out and exploring Naples.