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6,2
Great location but no elevators for 3rd floor room
Positiv: The staff was friendly, room was clean (king unit). Not pushy for the timeshare side. Great location for easy access to Disney World and many nearby restaurants. My wife liked the big tub, however in the room description it shows as Jacuzzi, so she assumed it was jetted - it was not - but was Jacuzzi brand. We also liked the screened porch. We didn't use the pool area but it looked nice and would be great for kids. Not a bad value for the money.
Negativ: NO ELEVATORS! a 3rd floor room was a challenge, not just bringing baggage to/from but also after a long day walking @ the park, to have to climb 2 flights of stairs was a daunting task. The beds were quite hard and the micro pillows are like using nothing at all. We went at a slow time of the year and had a bit of a challenge with parking when we came home from the park late (midnight). We would stay again, but wouldn't pay full retail and would ask for a lower level.
Bewertung von
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3,7
Noisy rooms and lousy customer service.
Positiv: Rooms were spotless and clean.
Negativ: Some of the doors dividing room does have gaps underneath the permit sound to travel right through it. It's like living with another family in your room that you don't know. Front desk staff were poorly trained and didn't seem to know how to deliver customer service. This is definitely not a Diamond experience.
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6,0
Had 2 roaches
Positiv: Probably won't go back very small the sister grand villas across the street was better last visit
Negativ: Very loud and cramped and found a couple of roaches, no room service either
Bewertung von
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6,0
Budget resort for families, but not really a hotel
Positiv: Price, location, on-site deli.
Negativ: Additional undisclosed resort fees even when rooms were prepaid. Internet service was good, but $5 per device per day. No housekeeping unless you are staying for more than one week. Littel to no concierge services. No business center or even minor services. Nickel and dime attitude and feel.
Bewertung von
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9,1
Nice olace but has some issues
Positiv: The place was nice and clean. We stayed in a king suite and it was a perfect size for two people. The volcano pool was nice and there was a nice place to sit and view the pond near the entrance. Go at sunset...it's white peaceful. Overall the place was not bad for the money.
Negativ: It is a little noisy. We could hear when our neighboors opened their door and walking up the stairs. There is no elevator and we were on the third floor. Not a problem for us, but make sure you note it or tell them so you don't get stuck if you have a problem with stairs. The only ice machine was at the pool. The lights were mix matched in color so it made putting make up on difficult. The parking sucks! If you get in late, good luck finfing a spot. However, when I went to the front desk they said we could park in any free handicap or golf cart spot that was open.
Bewertung von
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10,0
My best stay
Positiv: Once we arrived we noticed clean, friendly, and very easy to get to.
Bewertung von
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9,7
Nice room, very clean.
Positiv: Studio was fine, clean and comfortable. Easy access to the freeway. Didn't use any of the facilities such as the pool. No resort fee, and no parking fee is a big plus.
Negativ: No elevators, so went back to the front desk for another room. No daily maid service, so bring your own coffee refills. No fridge.
Bewertung von
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5,7
Positiv: The location is very near attractions, restaurants, and shopping. The appearance and furnishings are very modern.
Negativ: The parking was limited. The lamps did not work and the air did not cool the room. The room was located next to the elevators and that noise kept us up at night.
Bewertung von
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10,0
Great place!
Positiv: It's a very nice place to stay. The resort is spacious and clean. Staff is very helpful. It's in the middle of everything! Price is very reasonable .
Bewertung von
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4,8
Positiv: The volcano pool was pretty neat.
Negativ: After we checked in at the front desk, we were immediately sent to the concierge for a "special gift". The "special gift" turned out to be a sales pitch for a timeshare. Really? We literally just flew in and we're anxious to begin our short weekend here. Our time is pretty valuable. No thanks. (Nothing in Kayak's description said anything about timeshare opportunity either....we just wanted a room for the weekend.) We stayed in a single room, but apparently that room was one half of a full suite. The door that separates the two rooms might as well have been made of paper so we felt like we were staying with strangers. Not only could we hear every conversation and what was on their TV, but they also felt compelled to do dishes at 1 A.M. every night. So getting sleep was a little rough. (I don't fault our neighbors for that....it's vacation...do what you want. The floorplan layout is awful.) Housekeeping never came for the 3 nights we stayed there. Normally I don't care about that, but our towels were never replaced. I did call for towels on the 3rd day and they asked what was wrong with our original ones. Umm...we used them...repeatedly. It was one of the cheapest "4-star hotel" so we went with it. In hindsight, I would have paid extra to stay somewhere else.
Bewertung von
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8,0
Great place. ..but
Positiv: Everything was great once we got checked in.
Negativ: They sent me an email to check in early. So I checked in the day before and let them know what time we would be there. It still took them about 5 hours to get a room cleaned for us. You'd think with them knowing what time time I was showing up they would let their cleaning staff know to have a room cleaned. That was my only complaint. Other wise great stay.
Bewertung von
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3,7
Negativ: Zusätzliche Gebühren werden an der Rezeption. Würde alles gesammelt während der Reservierung direkt im Voraus.
Bewertung von
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9,1
Nice olace but has some issues
Positiv: The place was nice and clean. We stayed in a king suite and it was a perfect size for two people. The volcano pool was nice and there was a nice place to sit and view the pond near the entrance. Go at sunset...it's white peaceful. Overall the place was not bad for the money.
Negativ: It is a little noisy. We could hear when our neighboors opened their door and walking up the stairs. There is no elevator and we were on the third floor. Not a problem for us, but make sure you note it or tell them so you don't get stuck if you have a problem with stairs. The only ice machine was at the pool. The lights were mix matched in color so it made putting make up on difficult. The parking sucks! If you get in late, good luck finfing a spot. However, when I went to the front desk they said we could park in any free handicap or golf cart spot that was open.
Bewertung von
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10,0
My best stay
Positiv: Once we arrived we noticed clean, friendly, and very easy to get to.
Bewertung von
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9,7
Nice room, very clean.
Positiv: Studio was fine, clean and comfortable. Easy access to the freeway. Didn't use any of the facilities such as the pool. No resort fee, and no parking fee is a big plus.
Negativ: No elevators, so went back to the front desk for another room. No daily maid service, so bring your own coffee refills. No fridge.
Bewertung von
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10,0
Great place!
Positiv: It's a very nice place to stay. The resort is spacious and clean. Staff is very helpful. It's in the middle of everything! Price is very reasonable .
Bewertung von
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6,2
Great location but no elevators for 3rd floor room
Positiv: The staff was friendly, room was clean (king unit). Not pushy for the timeshare side. Great location for easy access to Disney World and many nearby restaurants. My wife liked the big tub, however in the room description it shows as Jacuzzi, so she assumed it was jetted - it was not - but was Jacuzzi brand. We also liked the screened porch. We didn't use the pool area but it looked nice and would be great for kids. Not a bad value for the money.
Negativ: NO ELEVATORS! a 3rd floor room was a challenge, not just bringing baggage to/from but also after a long day walking @ the park, to have to climb 2 flights of stairs was a daunting task. The beds were quite hard and the micro pillows are like using nothing at all. We went at a slow time of the year and had a bit of a challenge with parking when we came home from the park late (midnight). We would stay again, but wouldn't pay full retail and would ask for a lower level.
Bewertung von
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3,7
Noisy rooms and lousy customer service.
Positiv: Rooms were spotless and clean.
Negativ: Some of the doors dividing room does have gaps underneath the permit sound to travel right through it. It's like living with another family in your room that you don't know. Front desk staff were poorly trained and didn't seem to know how to deliver customer service. This is definitely not a Diamond experience.
Bewertung von
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6,0
Had 2 roaches
Positiv: Probably won't go back very small the sister grand villas across the street was better last visit
Negativ: Very loud and cramped and found a couple of roaches, no room service either
Bewertung von
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6,0
Budget resort for families, but not really a hotel
Positiv: Price, location, on-site deli.
Negativ: Additional undisclosed resort fees even when rooms were prepaid. Internet service was good, but $5 per device per day. No housekeeping unless you are staying for more than one week. Littel to no concierge services. No business center or even minor services. Nickel and dime attitude and feel.
Bewertung von
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5,7
Positiv: The location is very near attractions, restaurants, and shopping. The appearance and furnishings are very modern.
Negativ: The parking was limited. The lamps did not work and the air did not cool the room. The room was located next to the elevators and that noise kept us up at night.
Bewertung von
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4,8
Positiv: The volcano pool was pretty neat.
Negativ: After we checked in at the front desk, we were immediately sent to the concierge for a "special gift". The "special gift" turned out to be a sales pitch for a timeshare. Really? We literally just flew in and we're anxious to begin our short weekend here. Our time is pretty valuable. No thanks. (Nothing in Kayak's description said anything about timeshare opportunity either....we just wanted a room for the weekend.) We stayed in a single room, but apparently that room was one half of a full suite. The door that separates the two rooms might as well have been made of paper so we felt like we were staying with strangers. Not only could we hear every conversation and what was on their TV, but they also felt compelled to do dishes at 1 A.M. every night. So getting sleep was a little rough. (I don't fault our neighbors for that....it's vacation...do what you want. The floorplan layout is awful.) Housekeeping never came for the 3 nights we stayed there. Normally I don't care about that, but our towels were never replaced. I did call for towels on the 3rd day and they asked what was wrong with our original ones. Umm...we used them...repeatedly. It was one of the cheapest "4-star hotel" so we went with it. In hindsight, I would have paid extra to stay somewhere else.
Bewertung von
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3,7
Negativ: Zusätzliche Gebühren werden an der Rezeption. Würde alles gesammelt während der Reservierung direkt im Voraus.
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