Cypress Pointe Resort by Diamond Resorts

The location is very near attractions, restaurants, and shopping. The appearance and furnishings are very modern. The parking was limited. The lamps did not work and the air did not cool the room. The room was located next to the elevators and that noise kept us up at night.

Rooms were spotless and clean. Some of the doors dividing room does have gaps underneath the permit sound to travel right through it. It's like living with another family in your room that you don't know. Front desk staff were poorly trained and didn't seem to know how to deliver customer service. This is definitely not a Diamond experience.

Price, location, on-site deli. Additional undisclosed resort fees even when rooms were prepaid. Internet service was good, but $5 per device per day. No housekeeping unless you are staying for more than one week. Littel to no concierge services. No business center or even minor services. Nickel and dime attitude and feel.

Probably won't go back very small the sister grand villas across the street was better last visit Very loud and cramped and found a couple of roaches, no room service either

The volcano pool was pretty neat. After we checked in at the front desk, we were immediately sent to the concierge for a "special gift". The "special gift" turned out to be a sales pitch for a timeshare. Really? We literally just flew in and we're anxious to begin our short weekend here. Our time is pretty valuable. No thanks. (Nothing in Kayak's description said anything about timeshare opportunity either....we just wanted a room for the weekend.) We stayed in a single room, but apparently that room was one half of a full suite. The door that separates the two rooms might as well have been made of paper so we felt like we were staying with strangers. Not only could we hear every conversation and what was on their TV, but they also felt compelled to do dishes at 1 A.M. every night. So getting sleep was a little rough. (I don't fault our neighbors for that....it's vacation...do what you want. The floorplan layout is awful.) Housekeeping never came for the 3 nights we stayed there. Normally I don't care about that, but our towels were never replaced. I did call for towels on the 3rd day and they asked what was wrong with our original ones. Umm...we used them...repeatedly. It was one of the cheapest "4-star hotel" so we went with it. In hindsight, I would have paid extra to stay somewhere else.

The staff was friendly, room was clean (king unit). Not pushy for the timeshare side. Great location for easy access to Disney World and many nearby restaurants. My wife liked the big tub, however in the room description it shows as Jacuzzi, so she assumed it was jetted - it was not - but was Jacuzzi brand. We also liked the screened porch. We didn't use the pool area but it looked nice and would be great for kids. Not a bad value for the money. NO ELEVATORS! a 3rd floor room was a challenge, not just bringing baggage to/from but also after a long day walking @ the park, to have to climb 2 flights of stairs was a daunting task. The beds were quite hard and the micro pillows are like using nothing at all. We went at a slow time of the year and had a bit of a challenge with parking when we came home from the park late (midnight). We would stay again, but wouldn't pay full retail and would ask for a lower level.