Hotels in San Rafael - Punta del Este

Positiv:: Das Frühstück ist super

Negativ:: Alles perfect

Negativ:: quality of breakfast poor. Food & Beverage is not very good

Positiv:: The staff are so kind, everything is clean and fresh! A personal thank you to everyone in the food and beverage department, unbelievable customer service! Thank you for being so kind to us !

Positiv:: Location and beach service

Negativ:: The box shower was very small and the internet service wasn’t good.

Positiv:: Absolutely great experience. Modern hotel, very comfortable. Garden view room sufficiently spacious, nice forest/pool view, no noise disturbance from the building works nearby which may affect one side of the sea view rooms. Very good breakfast with excellent service provided by all waiters and waitresses. Valet parking included. Hotel rents beach chairs and umbrellas for exploring nearby beaches. Courteous front desk.

Negativ:: Allthough hotel is relatively new there are unfortunately visible many signs of tear and wear in the rooms, like stains on the chairs, carpets, broken window handles etc. Cleanliness is good but those things needs more deep cleaning and maintanance. I believe hotel is trying to keep things in good shape, so it is unfortunate that some guests do not treat things like at home. Service at lobby bar rather unpleasant and lazy in comparison to the excellent breakfast team, bellboys or front desk staff.

Positiv:: Sehr schöne und moderne Zimmer, sauber und gepflegt, ebenfalls tolles Restaurant mit feiner Küche, super Strand mit ebenfalls tollem Service

Negativ:: Beim Frühstück war es deutlich zu voll, es herrscht quasi Bahnhofsatmosphäre, hier sollte mehr Platz und ebenfalls mehr Personal zur Verfügung stehen

Positiv:: Modern hotel. Quiet

Negativ:: Service is inconsistent from area to area. Front desk employees are quick to say no to questions. Not enough smiling there or with the Bell Men at the hotel entrance.

Positiv:: Modern. Medium size. Very clean. New

Negativ:: All great.

Positiv:: The room very comfortable, the breakfest amazing, and the staff was friendly.

Negativ:: Wi-Fi in the bedroom wasn't very good.

Positiv:: Frühstück sehr reichhaltig. Frisch gepresster Orangensaft wurde direkt am Frühstücksbüffet gemacht! Service sehr aufmerksam. Zimmer überdurchschnittlich groß, ebenso das Badezimmer.

Negativ:: Das Bett unseres Zimmers war sehr weich, selbst als Leichtgewichte fühlten wir uns in der Kuhle liegend.

Positiv:: First stay in room 210 was very good. Everything worked smoothly.

Negativ:: Second stay in room 304 was less than expected. The shower was not impecable, the toilet uncomfortably too close to the wall, the WiFi only worked properly if close to the toilet or closet, pillows were lumpy.

Positiv:: Als 5* Hotel hat das Hotel meine Erwartungen voll erfüllt. Beim CheckIn hätte ich etwas mehr Empathie erwartet, um die Qualifikation ‚Erwartungen übertroffen‘ zu erreichen. Allerdings ist zu berücksichtigen, dass am Ende der Saison Müdigkeit auftreten kann. Im Gegensatz zum ,In‘ war das ‚Out‘ äusserst freundlich!

Positiv:: Not a resort! An island of tranquility in hectic Punta. The staff was very helpful, nice and efficient. Comfortable rooms.

Negativ:: Quite over priced for what it is. The hotel is nice, but nothing exceptional. We tried the massages, they were very nice but again, weren’t worth the price... It may be “Punta prices” but for a boutique hotel with a small pool it might not really be worth it! In particular, the garden is quite narrow and from our room we could distinctively hear the neighbors loud music as they were having barbecues and parties all afternoon and evening until well past 1 AM (specific to our room and not the whole hotel, but still...).

Positiv:: Friendly sevice Great restaurant

Positiv:: The spa and the restaurant.

Negativ:: The bedroom and the bathroom were a little too small.

Negativ:: We were promised breakfast at 7am due to early flight. We didn’t get any. Partly because another guest ate everything. Tried to get the staffs attention but no response. Asked again at 7:15 and got the answer “in 10 minuets “. That we didn’t have time for.

Positiv:: Overall a very relaxing and pleasant

Positiv:: Staff super helpful, beautiful hotel. Not on the beach bit only a quick 5 min cab or bike ride into town. Plus lots going on in that area as well - restaurants/fresh market etc

Positiv:: The hotel is very modern, the staff very welcoming and helpful. We had an amazing massage at the hotel. Within walking distance of plenty of restaurants.

Positiv:: Location was close to the shopping mall which was handy for dinner, the hotel had a Pokemon gym which was very convenient, hot tub was very nice after walking all day. Would have swam in the outdoor pool but didn't realize it was heated till the last morning.

Negativ:: Breakfast was good but no eggs? The cinema looked very beautiful and chairs are very comfortable but it costs extra money if you go off peak hours. (Didn't have time to watch a movie there). Location was quite far from the beach, if you want to be on the beach this location is several blocks away.

Positiv:: The spa was very nice. Small, like the hotel, but has everything needed. Breakfast was good. We liked the fact that the hotel is small and also liked the design. The room itself is ok, with a good bed. I needed to have something ironed. They could not provide me an ironing device, but proposed to do have someone do it for me within the hour (for 6USD), which I appreciated, as it really needed ironing. I would recommend the hotel and would go back.

Negativ:: One of the receptionists would have been a bit friendlier. Bathroom is small and could use a renovation (shower is in the bathtub with a glassdoor, not easy for older people to get in and out)

Positiv:: The giacoya paintings.

Positiv:: Schönes Hotel in guter Lage, sehr bequeme Betten

Negativ:: Personal war nicht besonders nett

Positiv:: Service war exzellent. Das Frühstück war sehr gut. Die Austattung gefiel uns sehr insb. der Kinosaal, den wir mit der Familie nutzen konnten.

Negativ:: Das Bad (Suite 215) hält nicht mit der restlichen Hotelaustattung stand, insb. die Badewanne, und sollte renoviert werden. Ähnliches trifft auf den beheizten Aussenpool zu.

Positiv:: Nur zum schlafen gehen und ein Bad nehmen. Sehr einfach.

Negativ:: Sauberkeit Gebäude. Alles.