Windsor Excelsior Hotel

The location of this hotel is excellent, and it has a pleasant rooftop pool and bar with amazing views. The rooms were spacious and reasonably comfortable, and the breakfast was good - if a little bit hectic at the time we had ours.

Overall I am sorry to say that we were a little disappointed with our stay. We were frustrated with a slow check-in, and when a friend of ours showed up at the hotel, he was not made to feel welcome at all. We only wanted him to join us for a quick drink at the rooftop bar but the reception staff made it so difficult for him to identify himself (despite being local, a qualified lawyer, and highly respectable - even providing all necessary paperwork and ID when asked), and then for some reason they asked him to fill out a load more forms. In the end we just gave up. Whilst the rooms were spacious enough, the bed wasn't particularly comfortable, the decor was really in dire need of refurbishment, and the bathroom was really not at the standard of a 4-star hotel, with loose door handles and fittings in the shower, as well as a leaking toilet. The elevators were some of the slowest I have ever experienced, and it made accessing the rooftop or the reception a lengthy adventure. Perhaps we were unlucky and other guests have had better experiences.