Clarion Hotel Detroit Metro Airport

Negativ: Poor service. Called five times from airport to arrange shuttle to hotel to pick up car

unresponsive

Negativ: Horrible buying experience. Was flying to Michigan to bury my mother. Connecting flight was missed due to late departing flight. Called when delay was announced, hotel nor purchasing service was willing and able to transfer reservation to a Clarion in the city we were stranded in or give a refund. Just what I need at such a time.

Airport shuttle

Negativ: You must call the shuttle after a certain time to come pick you up, unlike everything on the website which says it runs 24/7 every 15 mins. The front desk lady was also rude.

Okay for an overnight stay to be close to airport

Positiv: Staff was very helpful, shuttle was very convenient. The rooms were also clean.

Negativ: For the price I expected a little more, the hotel is an old remodel and it shows as you stroll through on your way to your room.