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Ich liebe den Service jeder war so nett und hilfsbereit. Das Hotel war innen und außen wunderschön.
Immer noch Geld auf meine Kreditkarte erwartet.
Essen und Trinken sehr teuer.
Alles war fantastisch
Sehr komfortables Bett und der Größe der Zimmer. Etwas Lärm vom Flur.
Wir hatten beim 1. Aufenthalt vor einer Kreuzfahrt im Hotel übernachtet,und bei der Abreise im Schrank 2 Jacken vergessen.Nach der Rückkehr 2 Wochen später wurden uns die Kleider samt Inhalt mit einem freundlichen Lächeln übergeben. Das war toll. Besten Dank
Tolles Hotel. Die Leute sind sehr hilfsbereit, und machten es zum besten Aufenthalt, den ich je hatte mochte alles
In guter zentraler Lage, nur wenige Minuten von der Altstadt entfernt, gratis Stadtrundfahrten. Die Zimmerausstahtung war schlecht, und sehr dunkel! Der Pool ist sehr klein und nicht ansprechend!
Schönes Hotel, ein wenig alt Die Angestellten sind großartig Die Lage ist eines der besten in San Juan Schöner Strand, schöner Poolbereich, alles andere ist unterdurchschnittlich Sie haben CSV, Walgreens, und viele Restaurants zu Fuß erreichbar Alles ist zu teuer Die Zimmer sind alt und klein Bar ist laut und das Publikum überhaupt nicht cool Casino Gegend sieht schrecklich aus Ich verschwendete keine Zeit damit
Tolle Lage zum Einkaufen und Essen gehen entlang der Ashford Strips. Der Strand vor dem Hotel war toll, es gab zahlreiche Liegestühle und Sonnenschirme, die vom Personal zur Verfügung gestellt wurden. Der Poolbereich ist sehr schön, mit Bar direkt im Pool. Die Musik am Check-in-Bereich ist unerträglich laut. Mein Schlüssel funktionierte nicht und ich musste drei Mal zur Rezeption gehen- das war etwas nervig, aber sie haben mir zur Entschädigung ein Zimmer mit besserem Blick gegeben - das war sehr schön.
Die Angestellten dort waren sehr nett ARBEITEN sehr hart um einen zufrieden zu stellen LOBBY Musik sehr laut Ich habe Ohropax VERWENDET
Jeder war so nett zu uns! Zimmer Service muss so schnell wie möglich
gutes Preis- Leistungsverhältnis in einer super Lage mit super Ausblick! Nichts
Alles in allem Service. Es war ok. Keine erkennbare Mängel.
Alle 3 Pools waren wunderschön. Auf jeden Fall lohnt sich ein Upgrade zu einer Suite mit Meerblick. Die Aussicht ist nicht von dieser Welt! Restaurants hatten alle gutes Essen, sogar am Pool. Angenehm überrascht. Würde auf jeden Fall wieder nach PR kommen und wieder hier übernachten. Nichts zu beanstanden
Die Lage und der Strand waren toll.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
The taxes were supposed to be encluded- they were not!!
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Housekeeping is mediocre, they take too much time to get the whole floor clean.
Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service. Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
The view the infinitity pool and the casino The staff at nice and also they don't change your sheets everyday unless it's requested
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
Love the casino love the Metropole restaurant love the pool I don't like it there is not a beach in the hotel
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
It was close to convention center. It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
The rooms are clean, facility well kept, and staff friendly The bed was not as comfortable as we expected
Super Aussicht, freundliche und hilfsbereite Angestellte, und wunderschöner privater Strand. Das beste Resort in Puerto Rico!
Sehr schönes Hotel direkt am Strand mit Resort Character. Phantastischer Pool Bereich. Waren leider nur 2 Nächte da und konnten nicht alles nutzen - dafür war es dann wieder zu teuer. Alt San Juan liegt ca. 40Min. Fußweg entfernt. Taxi kostet usd10 vom Hotel, zurück je nach Laune des Fahrers bis zu usd 20. Man muss verhandeln, da lohnt sich! Standard ist nicht ganz mit Europa vergleichbar. Balkon war sehr schmal mit Aussicht auf einen Baum. Hat sich nicht gelohnt den Aufpreis zu bezahlen. Gibt aber sehr wohl andere Balkonzimmer
Lage, Parklandschaft Zimmer veraltete Infrastruktur, Anordnung Lichtbetätigungen schlecht, essen im Gardino mässig
Die Lage am Meer und in der Stadt, der schöne und abwechsllungsreiche Badebereich, die Größe der Zimmer, die Qualität der Einrichtung, die Güte der Matratzen Mitarbeiterinnen und Mitarbeiter, die nicht hilfsbereit waren und kein Bemühen erkennen ließen, von sich aus tätig zu werden. Dieses gilt für den Empfangs- und den Conciergebereich.
The extremely helpful staff at the front desk the breakfast was bad
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Der Pool war klein, aber toll. Das Wasser war warm und es war gut gepflegt.
gute Lage Keine Parkplätze Kein Pool Internet Service unzuverlässig Veraltet Gebäude
Sehr aufmerksames Personal, komfortable Unterkunft. Die Lage ist perfekt zum Strand und vielen lokalen Spezialitäten.
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Its an amazing boutique hotel Better than expected!!
Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly. Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan. Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay. It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Friendly helpful staff. Excellent location. Iconoclastic décor. I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels. They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it. The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan