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Tolle Lage zum Einkaufen und Essen gehen entlang der Ashford Strips. Der Strand vor dem Hotel war toll, es gab zahlreiche Liegestühle und Sonnenschirme, die vom Personal zur Verfügung gestellt wurden. Der Poolbereich ist sehr schön, mit Bar direkt im Pool. Die Musik am Check-in-Bereich ist unerträglich laut. Mein Schlüssel funktionierte nicht und ich musste drei Mal zur Rezeption gehen- das war etwas nervig, aber sie haben mir zur Entschädigung ein Zimmer mit besserem Blick gegeben - das war sehr schön.
Die Angestellten dort waren sehr nett ARBEITEN sehr hart um einen zufrieden zu stellen LOBBY Musik sehr laut Ich habe Ohropax VERWENDET
Schönes Hotel, ein wenig alt Die Angestellten sind großartig Die Lage ist eines der besten in San Juan Schöner Strand, schöner Poolbereich, alles andere ist unterdurchschnittlich Sie haben CSV, Walgreens, und viele Restaurants zu Fuß erreichbar Alles ist zu teuer Die Zimmer sind alt und klein Bar ist laut und das Publikum überhaupt nicht cool Casino Gegend sieht schrecklich aus Ich verschwendete keine Zeit damit
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
The taxes were supposed to be encluded- they were not!!
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
In guter zentraler Lage, nur wenige Minuten von der Altstadt entfernt, gratis Stadtrundfahrten. Die Zimmerausstahtung war schlecht, und sehr dunkel! Der Pool ist sehr klein und nicht ansprechend!
Sehr komfortables Bett und der Größe der Zimmer. Etwas Lärm vom Flur.
Wir hatten beim 1. Aufenthalt vor einer Kreuzfahrt im Hotel übernachtet,und bei der Abreise im Schrank 2 Jacken vergessen.Nach der Rückkehr 2 Wochen später wurden uns die Kleider samt Inhalt mit einem freundlichen Lächeln übergeben. Das war toll. Besten Dank
All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location. The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Beautiful hotel with open lobby and modern clean feeling. Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults. On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again. Nothing to complain about
I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far. Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
The beach and pool facilities are great My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
location and beach were great.
Wonderful service, style and ambience. Would go back in a heartbeat!
Loved the suite with full kitchen. Would do this again! HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel. Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
Housekeeping is mediocre, they take too much time to get the whole floor clean.
Staff was wonderful
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The space of the room, the comforting bed and especially the pillows, very very soft, love them. I think if you are staying in the hotel, the parking rates should be subsidiary.
A good quality hotel conveniently located for the Pan American Cruise Pier which it over-looks on one side. they were over-booked in the superior room category which we had booked so upgraded us to a suite which was first class. I wouldn't recommend the location for a long-term leisure break as you cannot easily walk to anywhere of interest, but it was great for what we wanted (pre-cruise stay)
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
What's not there to like? There's nothing there not to like!
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
The staff, the view Sliding door to balcony was hard to open and close.
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Die Lage am Meer und in der Stadt, der schöne und abwechsllungsreiche Badebereich, die Größe der Zimmer, die Qualität der Einrichtung, die Güte der Matratzen Mitarbeiterinnen und Mitarbeiter, die nicht hilfsbereit waren und kein Bemühen erkennen ließen, von sich aus tätig zu werden. Dieses gilt für den Empfangs- und den Conciergebereich.
Lage, Parklandschaft Zimmer veraltete Infrastruktur, Anordnung Lichtbetätigungen schlecht, essen im Gardino mässig
Super Aussicht, freundliche und hilfsbereite Angestellte, und wunderschöner privater Strand. Das beste Resort in Puerto Rico!
Sehr schönes Hotel direkt am Strand mit Resort Character. Phantastischer Pool Bereich. Waren leider nur 2 Nächte da und konnten nicht alles nutzen - dafür war es dann wieder zu teuer. Alt San Juan liegt ca. 40Min. Fußweg entfernt. Taxi kostet usd10 vom Hotel, zurück je nach Laune des Fahrers bis zu usd 20. Man muss verhandeln, da lohnt sich! Standard ist nicht ganz mit Europa vergleichbar. Balkon war sehr schmal mit Aussicht auf einen Baum. Hat sich nicht gelohnt den Aufpreis zu bezahlen. Gibt aber sehr wohl andere Balkonzimmer
The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan. There is a lot of traffic directly outside. Not good for early check in.
I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home. Having to leave so soon. Should have booked a much longer stay!
It's a historic building with an invaluable art collection. Their claim to have a pool is ludicrous.
It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Good location, lots of restaurants and shops within walking distance.
Poool open24 hour a thumbs up! Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Live that the rooms were clean and modern. Staff was super friendly and helpful. It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
La localizacion Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Good location, everything was clean, great staff. Parking not included.
Customer service House keeping. They took too long to clean our floor.
Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants. Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
free cookies and ping pong table. staff was very friendly Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay. The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Excellent staff and service Welcome cookies Resort fees but this would go for all hotels in the area. Parking options
The extremely helpful staff at the front desk the breakfast was bad
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Its an amazing boutique hotel Better than expected!!
Right in the airport. Very convenient and met our every need.
Very convenient. A little pricey.
Well lit hallways, felt safe. Convenient for late/early flights. Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
Clean room Not well maintained hotel Too expensive for what they offer
It was inside the airport. The breakfast was pretty good. The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.
Great staff, clean room, hot tubs, fitness room, etc, very convenient Nothing to complain about
There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that. The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.
Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
I liked how it was close to check in Small bathrooms. Little hard to find the entrance
Location Advertised two hot tubs but they only had one.
This guest did not leave comments about this hotel.
Great room. Friendly and efficient staff.
It's very appropiate for kids. Good dinning areas. Reasonable timing at front desk for check in and out. Very pleasant and friendly staff. NONE
The location was very good for a pre-cruise stay. The cost of a taxi to Old San Juan and to the cruise ship seemed pricey. It cost almost as much to go less than a mile (to the ship) as it did to get to the hotel from the airport 20 minutes away...wish the hotel had provided a shuttle service instead.
everything my kids love the pool breakfast need more options
Breakfast eggs were the really fake powdered version. Charge a little bit more and make the breakfast a winner.
It was clean great service very nice, the breakfast was good the pool great I love it! I came back again ooh the bathroom very modern My kids loved it too and it has free internet and a night the music was great
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I liked the fact the the hotel is located in nice neighborhood. The rooms are very spacious and clean. The stuff in reception and breakfast are pleasant and helpful. We had very bad experience staying in this hotel. I stayed 5 days and every day when I come back, I have to complain to clean my room, the hallways are filthy never vacumed, in addition the pool is always full with people will never enjoy it. Poor manage
The location is great, the staff were very nice. Breakfast was good and had a good variety. Very clean and beautiful rooms. Awesome view on 3rd floor. Pool area was great! Will come back for sure.
Great location and good view. Very clean and complimentary breakfast. The only reason I did not give a 10 in overall experience it is because everytime I called to the desk sounds busy or the phone was picked up.
The best staff ever. Very courteous and knowledgeable. Breakfast had a nice variety and the juices were fresh. This is a new hotel, however the carpet was already coming apart by elevators on the 2nd/3rd floors. Flimpsy handles/towel bars in the bathroom. Room wasn't cleaned properly. Facetowels not restocked.A piece of trash on floor was not picked up for the entire 4 nt.stay. The bed also felt sandy.Shuttle will drop off, but not pick back up. Frontdesk not once picked up the phone. Not enough employees