Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
The taxes were supposed to be encluded- they were not!!
Lage, Parklandschaft Zimmer veraltete Infrastruktur, Anordnung Lichtbetätigungen schlecht, essen im Gardino mässig
Die Lage am Meer und in der Stadt, der schöne und abwechsllungsreiche Badebereich, die Größe der Zimmer, die Qualität der Einrichtung, die Güte der Matratzen Mitarbeiterinnen und Mitarbeiter, die nicht hilfsbereit waren und kein Bemühen erkennen ließen, von sich aus tätig zu werden. Dieses gilt für den Empfangs- und den Conciergebereich.
Sehr schönes Hotel direkt am Strand mit Resort Character. Phantastischer Pool Bereich. Waren leider nur 2 Nächte da und konnten nicht alles nutzen - dafür war es dann wieder zu teuer. Alt San Juan liegt ca. 40Min. Fußweg entfernt. Taxi kostet usd10 vom Hotel, zurück je nach Laune des Fahrers bis zu usd 20. Man muss verhandeln, da lohnt sich! Standard ist nicht ganz mit Europa vergleichbar. Balkon war sehr schmal mit Aussicht auf einen Baum. Hat sich nicht gelohnt den Aufpreis zu bezahlen. Gibt aber sehr wohl andere Balkonzimmer
Staff was wonderful
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
The space of the room, the comforting bed and especially the pillows, very very soft, love them. I think if you are staying in the hotel, the parking rates should be subsidiary.
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Housekeeping is mediocre, they take too much time to get the whole floor clean.
A good quality hotel conveniently located for the Pan American Cruise Pier which it over-looks on one side. they were over-booked in the superior room category which we had booked so upgraded us to a suite which was first class. I wouldn't recommend the location for a long-term leisure break as you cannot easily walk to anywhere of interest, but it was great for what we wanted (pre-cruise stay)
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
Tolle Lage zum Einkaufen und Essen gehen entlang der Ashford Strips. Der Strand vor dem Hotel war toll, es gab zahlreiche Liegestühle und Sonnenschirme, die vom Personal zur Verfügung gestellt wurden. Der Poolbereich ist sehr schön, mit Bar direkt im Pool. Die Musik am Check-in-Bereich ist unerträglich laut. Mein Schlüssel funktionierte nicht und ich musste drei Mal zur Rezeption gehen- das war etwas nervig, aber sie haben mir zur Entschädigung ein Zimmer mit besserem Blick gegeben - das war sehr schön.
I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
The beach and pool facilities are great My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location. The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Loved the suite with full kitchen. Would do this again! HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Beautiful hotel with open lobby and modern clean feeling. Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again. Nothing to complain about
I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha The beds and pillows were uncomfortable.
Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults. On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
location and beach were great.
Wonderful service, style and ambience. Would go back in a heartbeat!
I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far. Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
It's a historic building with an invaluable art collection. Their claim to have a pool is ludicrous.
I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan. There is a lot of traffic directly outside. Not good for early check in.
Die Reservierung war für zwei Zimmer. Bei unserer Ankunft im Hotel gegen 2 Uhr morgens geöffnet, man sagte mir, dass es nur einen. Ich zeigte ihnen das Kajak Bestätigungs-E-Mail, und sie haben uns das zweite Zimmer. Die Zimmer waren so perfekt, wie es sein könnte. Wir waren nur für eine Nacht auf dem Weg zu meiner Schwiegermutter Beerdigung. Wir haben den Rest, was wir brauchten zu Gesicht die nächsten paar Tage. Das Personal war sehr hilfsbereit. Nichts.
Wir hatten beim 1. Aufenthalt vor einer Kreuzfahrt im Hotel übernachtet,und bei der Abreise im Schrank 2 Jacken vergessen.Nach der Rückkehr 2 Wochen später wurden uns die Kleider samt Inhalt mit einem freundlichen Lächeln übergeben. Das war toll. Besten Dank
In guter zentraler Lage, nur wenige Minuten von der Altstadt entfernt, gratis Stadtrundfahrten. Die Zimmerausstahtung war schlecht, und sehr dunkel! Der Pool ist sehr klein und nicht ansprechend!
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
The staff, the view Sliding door to balcony was hard to open and close.
What's not there to like? There's nothing there not to like!
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Poool open24 hour a thumbs up! Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Good location, everything was clean, great staff. Parking not included.
La localizacion Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay. The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Live that the rooms were clean and modern. Staff was super friendly and helpful. It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants. Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Excellent staff and service Welcome cookies Resort fees but this would go for all hotels in the area. Parking options
free cookies and ping pong table. staff was very friendly Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Good location, lots of restaurants and shops within walking distance.
Customer service House keeping. They took too long to clean our floor.
Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again. Wasn't disappointed in much, just understand going in that it's 155 years old.
large room, great balcony view, right in the heart of old San Juan
Room was dated, hair in bathroom, toilet clogged, shower head calcified and dirty, twin sized bed and I order to get an additional two size bed you have to pay $25-$50... Last but not least bed bugs, I stayed one night and got out of there. Location
Location in the center of Old San Juan is great. I did not like that I paid extra for a room with balcony access that didn't have it. The doors were locked with key. When I asked for assistance with the doors the staff acted surprised that they were locked with key and none of them knew where to find them or how to get the doors open. The air conditioning was also set to heater when we arrived to the room. When we mentioned the staff member at the front desk simply said to wait it out for it to cool off. Sorry but if I wanted heat in Puerto Rico I could simple open the balcony doors. Oh never mind those were yet another amenity that was falsely advertised.
Service and location.
Friendly helpful staff. Excellent location. Iconoclastic décor. I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it. The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay. It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels. They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan. Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach. Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
I guess the Outback at this location was a plus. Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing. The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route! The breakfast and the free happy hour made the trip!
Einfaches, sauberes Hotel mit freundlichem Personal. Kurzer Weg vom Flughafen zum Hotel und zum Kreuzfahrtterminal. Preis enthält Continentales Frühstück. Ideal für einen kurzen Aufenthalt vor oder nach einer Kreuzfahrt. Kleiner Frühstücksraum, keine Bar
Reservierung war nicht angekommen, durch die dadurch bedingten Nachfragen die etwas Zeit erforderten hatte ich einen Strafzettel am Auto weil ich die Parkzeit um eine Minute überschritten hatte.Keine Parkplätze.
Close to the ocean, quiet,relaxing,
I went away with my 15 year old daughter for a mother daughter weekend away we arrived on Thursday and left on Monday Overall stay was great staff were awesome and went above and beyond to make our stay comfortable and enjoyable Rooms were clean and comfortable pool was small but just what we were looking for not to many people to compete with for chairs Loved all the different areas around the hotel for sitting and relaxing beach was less then a block away and not to crowded Staff were great friendly and helpful Sister hotel a block away had great breakfast Area was close enough to shopping and restaurants but far enough away for peace and quiet Beach less then block away
I loved the place, the staff, the location, the cozy boutique hotel. The rooms were old Spanish style, with a nice pool, and terrace. Bar, and near by beach, and restaurants. The worst part, and only thing I will not consider it again, is the parking issue. Parking in the establishment or around the building is 99% impossible. I had to walk 3 blocks and paid $25 to park. For that I might as well pay for a more expensive hotel with available parking.
The staff at the hotel Niche restuarant were very friendly and the food superb. We also like the unique areas- such as the wind chimes chill out area, and the jacuzzi where you could just relax. There were a few items in the rooms that did not work properly when we arrived. It would be good for all items (hairdrier, safes) to be checked that they are in working order before new arrivals to the room.
I often stay at Wind Chimes. It is affordable, clean, attractive, and nicely situated for walking or bus lines. I would love access to tables for computer work. It would be nice to have a table and chair in the room
The location, price, and staff were amazing . Room was a little dated but still cozy a great stay.
Quiet setting , close proximity to restaurants and Old San Juan.
Just walking thru the front gate up the front stairs and into the lobby the place had a wonderful old feel to it, from the carvings on the stair railings to the tiles on the floors as well as the architecture of the buIldings. The desk staff was amazing. We had only rented the room on Kayak two hours before we showed up. Check in was at 2pm, but coming back from a cruise we had nothing to do so showed up at 10am just to see if we could store our luggage until 2pm check in. They were kind enough to say yes. Our room had a double bed and was small but clean. They still use real keys on a key chain which I found very charming. There is a small swimming pool with a water fall running into the pool. The lighting and the plants in the back area and around the bar area are just lovely. There are no elevators and no bus boys which did not bother us but if you have an upper room you might want to take that into consideration if you like to pack heavy. The beach is one block away so easy walking. They do not have a restaurant on site but you can order from a limited menu and it is delivered to you from their "sister" hotel. Restaurants and pharmacies are within easy walking distance. The area is safe and you don't feel afraid to go out after dark. If you are looking for someone to wait on you and a maid on hand. ..this is not for you. But if you want a charming romantic villa style place to stay. ..I highly recommend this. Our room was next to the street and we got a lot of street noIse. Other than that. ..I didn't have any thing I didn't like.
Exterior, location, lobby, style. No chair or sofa nor desk in the room. No closet for clothes.
disappointed with standard of 'superior' rooms
Location good No parking No pool Internet service unreliable Outdated building
The pool was small, but great. Water was warm and it was well tended to.
Guter Preis Nichts
Kleines romantisches Hotel mit Pool auf der üppig bewachsenen, gut geschützten Terrasse, Jakuzzi auf dem Dach mit schönen Sitzgelegenheiten, 24h freier Internetzugang und kostenloser Kaffee und Saft, Zimmereinrichtung war stylish, Frühstück auf toller überdachter Terrasse war gut und viel, supernettes Hotelpersonal, es gibt eine Küche, die von Gästen benutzt werden kann, gute Ausgangslage, um San Juan zu entdecken Leider war unser Zimmer das kleinste Zimmer des Hotels.
Kleines, sehr modern und geschmackvoll eingerichtetes Hotel. Gute Lage, in einem sicheren Stadtviertel von San Juan. Sowohl Restaurants und Geschäfte, als auch der Strand sind in wenigen Gehminuten zu erreichen. Sehr netter Service! Ideal für einen kurzen Aufenthalt in der Stadt.
Es ist familiär und ganz in der Nähe zum Strand. Im Frühstücksraum steht ein Klavier. Kaffee und Saft sind kostenfrei. Wir waren leider in einem Zimmer im Erdgeschoss untergebracht. Als Langschläfer hört man morgens alle, die am Zimmer vorbei in den Hof laufen.
Sie bieten das Hotel mit kostenfreien Parkplätzen direkt am Hotel an. Die Wahrheit ist allerdings, dass es nur 4 kostenfreie Parkplätze gibt. Wir mussten somit ausserhalb parken und pro Tag 13 US Dollar Parkgebühren zahlen und das war wirklich ärgerlich!