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Ich liebe den Service jeder war so nett und hilfsbereit. Das Hotel war innen und außen wunderschön.
Immer noch Geld auf meine Kreditkarte erwartet.
Alles war fantastisch
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
The taxes were supposed to be encluded- they were not!!
Tolle Lage zum Einkaufen und Essen gehen entlang der Ashford Strips. Der Strand vor dem Hotel war toll, es gab zahlreiche Liegestühle und Sonnenschirme, die vom Personal zur Verfügung gestellt wurden. Der Poolbereich ist sehr schön, mit Bar direkt im Pool. Die Musik am Check-in-Bereich ist unerträglich laut. Mein Schlüssel funktionierte nicht und ich musste drei Mal zur Rezeption gehen- das war etwas nervig, aber sie haben mir zur Entschädigung ein Zimmer mit besserem Blick gegeben - das war sehr schön.
Die Angestellten dort waren sehr nett ARBEITEN sehr hart um einen zufrieden zu stellen LOBBY Musik sehr laut Ich habe Ohropax VERWENDET
Schönes Hotel, ein wenig alt Die Angestellten sind großartig Die Lage ist eines der besten in San Juan Schöner Strand, schöner Poolbereich, alles andere ist unterdurchschnittlich Sie haben CSV, Walgreens, und viele Restaurants zu Fuß erreichbar Alles ist zu teuer Die Zimmer sind alt und klein Bar ist laut und das Publikum überhaupt nicht cool Casino Gegend sieht schrecklich aus Ich verschwendete keine Zeit damit
In guter zentraler Lage, nur wenige Minuten von der Altstadt entfernt, gratis Stadtrundfahrten. Die Zimmerausstahtung war schlecht, und sehr dunkel! Der Pool ist sehr klein und nicht ansprechend!
Wir hatten beim 1. Aufenthalt vor einer Kreuzfahrt im Hotel übernachtet,und bei der Abreise im Schrank 2 Jacken vergessen.Nach der Rückkehr 2 Wochen später wurden uns die Kleider samt Inhalt mit einem freundlichen Lächeln übergeben. Das war toll. Besten Dank
Sehr komfortables Bett und der Größe der Zimmer. Etwas Lärm vom Flur.
Alle 3 Pools waren wunderschön. Auf jeden Fall lohnt sich ein Upgrade zu einer Suite mit Meerblick. Die Aussicht ist nicht von dieser Welt! Restaurants hatten alle gutes Essen, sogar am Pool. Angenehm überrascht. Würde auf jeden Fall wieder nach PR kommen und wieder hier übernachten. Nichts zu beanstanden
Die Lage und der Strand waren toll.
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
What's not there to like? There's nothing there not to like!
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
The staff, the view Sliding door to balcony was hard to open and close.
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The view the infinitity pool and the casino The staff at nice and also they don't change your sheets everyday unless it's requested
Love the casino love the Metropole restaurant love the pool I don't like it there is not a beach in the hotel
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
It was close to convention center. It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
The rooms are clean, facility well kept, and staff friendly The bed was not as comfortable as we expected
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Housekeeping is mediocre, they take too much time to get the whole floor clean.
Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service. Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Die Lage am Meer und in der Stadt, der schöne und abwechsllungsreiche Badebereich, die Größe der Zimmer, die Qualität der Einrichtung, die Güte der Matratzen Mitarbeiterinnen und Mitarbeiter, die nicht hilfsbereit waren und kein Bemühen erkennen ließen, von sich aus tätig zu werden. Dieses gilt für den Empfangs- und den Conciergebereich.
Lage, Parklandschaft Zimmer veraltete Infrastruktur, Anordnung Lichtbetätigungen schlecht, essen im Gardino mässig
Sehr schönes Hotel direkt am Strand mit Resort Character. Phantastischer Pool Bereich. Waren leider nur 2 Nächte da und konnten nicht alles nutzen - dafür war es dann wieder zu teuer. Alt San Juan liegt ca. 40Min. Fußweg entfernt. Taxi kostet usd10 vom Hotel, zurück je nach Laune des Fahrers bis zu usd 20. Man muss verhandeln, da lohnt sich! Standard ist nicht ganz mit Europa vergleichbar. Balkon war sehr schmal mit Aussicht auf einen Baum. Hat sich nicht gelohnt den Aufpreis zu bezahlen. Gibt aber sehr wohl andere Balkonzimmer
Super Aussicht, freundliche und hilfsbereite Angestellte, und wunderschöner privater Strand. Das beste Resort in Puerto Rico!
The extremely helpful staff at the front desk the breakfast was bad
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Its an amazing boutique hotel Better than expected!!
The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that. The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.
Very convenient. A little pricey.
Dingy, moldy, and expensive. Oh, and it makes you feel like you're being punished for something. Room carpets that make you want to keep your shoes on, smell of mold, and sense if despair.
It was inside the airport. The breakfast was pretty good. The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.
Clean room Not well maintained hotel Too expensive for what they offer
Location Advertised two hot tubs but they only had one.
Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
Great staff, clean room, hot tubs, fitness room, etc, very convenient Nothing to complain about
Well lit hallways, felt safe. Convenient for late/early flights. Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
Right in the airport. Very convenient and met our every need.