Hotels in Santurce - San Juan

Positiv:: Schwimmbad

Negativ:: Ich konnte nicht mehr Tage

Positiv:: El Mar y la Piscina maravillosos ...

Negativ:: Nada todo me Gusto

Negativ:: Immer noch Geld auf meine Kreditkarte erwartet.

Positiv:: Alles war fantastisch

Positiv:: Service

Negativ:: Nichts

Positiv:: Ich liebe den Service jeder war so nett und hilfsbereit. Das Hotel war innen und außen wunderschön.

Negativ:: Essen und Trinken sehr teuer.

Positiv:: Sehr komfortables Bett, Badewanne bietet Platz für zwei, der Service ist spitzenklasse! Das Grundstück ist wunderschön

Negativ:: Ich war hier vor einem Jahr und das Hotel war makellos sauber! Ich habe jetzt sehen Sie das Hotel nicht gepflegt. Die Farbe blättert, Lüftung in meinem Zimmer waren staubig und verrostet. Auch, es gibt zu viele junge Kinder für meinen Geschmack. Die Zimmermädchen waren aufmerksam und haben sich um meine Wünsche aber nicht gründlich in Reinigung. Staubig Lampe, Badewanne war schmutzig. Die kleinen Sachen machen den Unterschied aus. Ich möchte das Hotel hatte mehr die abendliche Unterhaltung.

Positiv:: Exzellenter Service

Negativ:: Die Angestellten sind sehr freundlich. Sauber war, sehr sauber und gepflegt. Der Service war Klasse. Tolle Einrichtungen.

Positiv:: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Negativ:: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

Positiv:: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Negativ:: Frühstück Kartoffeln. Ich möchte einen mehr vegetarische Frühstück

Positiv:: Man ist ein paar Meilen vom Pier im Hyatt House entfernt. Gutes Frühstück.

Positiv:: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.

Positiv:: Alle 3 Pools waren wunderschön. Auf jeden Fall lohnt sich ein Upgrade zu einer Suite mit Meerblick. Die Aussicht ist nicht von dieser Welt! Restaurants hatten alle gutes Essen, sogar am Pool. Angenehm überrascht. Würde auf jeden Fall wieder nach PR kommen und wieder hier übernachten.

Negativ:: Nichts zu beanstanden

Positiv:: Alle

Positiv:: Die Lage und der Strand waren toll.

Positiv:: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.

Negativ:: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.

Positiv:: The beach and pool facilities are great

Negativ:: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.

Positiv:: Beautiful hotel with open lobby and modern clean feeling.

Negativ:: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.

Positiv:: Loved the suite with full kitchen. Would do this again!

Negativ:: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.

Positiv:: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.

Negativ:: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey

Positiv:: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Negativ:: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.

Positiv:: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

Negativ:: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

Positiv:: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.

Negativ:: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.

Positiv:: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!

Positiv:: Gute Lage, alles war sauber, tolles Personal.

Negativ:: Parkplatz nicht inbegriffen.

Positiv:: Es war eine wundervolle Erfahrung. Das Personal war herzlich und freundlich, und das Zimmer war makellos.

Positiv:: Customer service

Negativ:: House keeping. They took too long to clean our floor.

Positiv:: Excellent staff and service Welcome cookies

Negativ:: Resort fees but this would go for all hotels in the area. Parking options

Positiv:: free cookies and ping pong table. staff was very friendly

Negativ:: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.

Positiv:: La localizacion

Negativ:: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.

Positiv:: Good location, lots of restaurants and shops within walking distance.

Positiv:: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.

Negativ:: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!

Positiv:: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.

Negativ:: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.

Positiv:: Live that the rooms were clean and modern. Staff was super friendly and helpful.

Negativ:: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!

Positiv:: Poool open24 hour a thumbs up!

Negativ:: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.

Positiv:: Guter Preis

Negativ:: Nichts

Positiv:: great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR

Negativ:: if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !

Positiv:: The "garden" looks nice

Negativ:: Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.

Positiv:: Größe des Zimmers

Positiv:: Alles war großartig.

Negativ:: nur begrenzt Parkplätze.

Positiv:: Das Personal war sehr hilfsbereit! Tolle Empfehlungen für Restaurants und Sehenswürdigkeiten zu empfehlen. Würde auf jeden Fall wieder hier übernachten.

Positiv:: Sehr nahe am Strand und Condado! !!

Positiv:: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.

Negativ:: N/A

Positiv:: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,

Positiv:: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.

Negativ:: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.

Positiv:: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.

Negativ:: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.

Positiv:: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.

Positiv:: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.

Negativ:: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.

Positiv:: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.

Positiv:: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.

Negativ:: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.