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|Top-Route||Fort Lauderdale nach Fort Lauderdale|
Positiv: On time !!! Clean cabin
Negativ: Air conditioner
Positiv: Very fast and efficient boarding and deplaning , friendly staff
Positiv: Amazing crew. Great service and on time
Negativ: Need WiFi
Negativ: There was a hurricane and I couldn't get you to cancel my flight. I was not able to fly because of car damage and work responsibilities from the storm. I am waiting to hear from Allianz, the insurance company to see if I will get a refund.
Negativ: Boarding inside instead of walking outside and In flight WiFi or entertainment needed
Positiv: Only three people on flight. Everyone friendly
Positiv: Great crew, pilot was friendly and completely on-point, they had a funny sunscreen on the windshield of the cockpit, comfy seats, just a wonderful flight!
Negativ: Great flight, no complaints, intend to use this airline whenever possible from now on!!!
Positiv: It was very smooth and relaxing
Positiv: Very helpful with my wheelchair and getting me to the gate.
Negativ: The pilot was quite bumpy when landing.
Positiv: Crew was amazing and lots of leg room.
Positiv: Upon check in the attendant waived my baggage fee due to my circumstances. Very nice gesture!
Negativ: Turn on cabin ac before take off. Stagnant head which is breading grounds for virus and bacteria!
Negativ: On time schedule always a good thing.
Positiv: Nothing for a Turboprop just ok
Positiv: Everything mostly
Negativ: It was cold outside when we got in and out of the plane. I wasn’t prepared for that.
Negativ: 2+ hours late, over 15 alerts regarding delaus beginning night prior to flight!
Negativ: On time. I do realize it was out of your control.inclement weather.
Negativ: Several hours delayed. Unfriendly and unhelpful ground staff.
Negativ: Flight was 3 hours late taking off.
Negativ: Ac was too strong.
Positiv: The flight departed on time!!! Yay!
Negativ: My bag didn’t arrive - some issue at FLL. Thank God for the lovely ladies at the Governor’s Harbour Airport counter who thought outside of the box to get my baggage to me.
Positiv: Just a great quick trip
Negativ: Seat was a little uncomfortable but I think it’s because it’s been well used
Positiv: Crew, both on the ground and on board, were VERY kind and helpful.
Negativ: Less delays
Positiv: Great leg room.
Negativ: An hour and fifteen minutes late.
Negativ: Depart on time!
Positiv: Convenient airport.
Negativ: Left 4 hours late.
Negativ: Not having to load from tarmac, however I am sure that will be resolved when a gate is available
Negativ: The flight was over 5 hours late with almost no explanation
Negativ: Seats,timeliness,information,water only on 2hr plus flight etc etc etc.
Negativ: The Three Stooges are running this operation! The first plane was too small! So Silver Air drove us to Miami to get on American Air flight. This flight had too much fuel to land in rain, so we had to go back to Miami to get more fuel to try it again!
Positiv: Plane was clean. That’s important to me. Flight attendant Heather was very lovely. The flight was great. Pleasantly surprised as I have never been on such a small plane. Thank you the entire crew.
Negativ: Nothing. Everyone was wonderful and very professional
Negativ: Late boarding. Announced clearly. Overheard other passengers who had been told differing times regarding another flight. Heard this at gate and then others at ticket counter earlier. It was discouraging to hear other passengers not being pleased with services.
Positiv: I got to my destination.
Negativ: Flight comfort. Lavatory smells really bad. Too many delays.
Positiv: Direct flight. On time. Quick boarding and unboarding. Reasonable price.
Negativ: Honestly a little louder than I expected. Not sure what the solution might be other than offering or suggesting earplugs? Makes me sound old - but we bought earplugs for flight home
Positiv: Just a smooth flight and made it in less time than expected!
Positiv: The airline changed the schedule of the flight to 10 hours earlier, which would have meant we would sit in the Ft Lauderdale airport for 14 hours. I cancelled the flight and applied for a refund thru Kayak. Six months later, I still haven't been refunded.
Positiv: Nothing, both flights were delayed and from what we understand that is the standard for Silver Airways
Positiv: Crew was friendly. Terminal staff was helpful.
Negativ: Flight was delayed an hour without explanation. The AC wasn’t working well on the aircraft. Better communication from staff and better working equipment would make the flight experience more enjoyable.
Positiv: Modern, safe aircraft. Clean. Good customer service from ticketing to flight attendant.
Negativ: Flight delayed and gate changed without explanation. Initial communication regarding delay was inaccurate.
Positiv: Great crew.
Negativ: Old plane, uncomfortable seats
Positiv: Nice plane for island travel.
Arrival was smooth and efficient.
Negativ: No A/C at terminal. 1 fan. Cooler outside than in. Plane was late. Ground crew super slow. Took forever to takeoff after boarding. The safety recording was the slowest and most redundant I’ve ever heard. The flight attendant was visibly embarrassed by it.
Positiv: Friendly crew and staff
Negativ: Some snack
Negativ: Silver has cancelled my FLL flight 8 out of 10 times.
Negativ: This airline is NEVER ON TIME.
Positiv: It got me home alive.
Negativ: During the summer the planes are not air conditioned while on the ground. Consequently, the heat while sitting on the tarmac can be brutal, and another shower is needed after reaching the destination.
Negativ: Better aircraft
Better time keeping
Negativ: ALWAYS DELAYED 1-3 hours
Negativ: Organization! Both my flights were delayed and even one was completely cancelled. I was lucky enough to get seats on the next flight out. This caused unnecessary stress.
Positiv: Flight to key west cancelled. Flight home delayed and missed connecting flight.
Negativ: Fights could be on time with more advanced notice of delays and cancellations.
Positiv: The crew!!!
Negativ: 2 hour delay. Air on plane didn’t work. Exit off plane took forever with engines off on hot tarmac
Negativ: The plane had technical difficulties and they have delayed us 5 times when the airline should have gotten a new plane for all of us.
Positiv: My luggage was lost and it ruined the night.
Negativ: Putting the luggage on damn plane.
Positiv: The crew and the seating was fine
Negativ: My flight was delayed both times going and coming to Pensacola, the first flight on my way to Pensacola was delayed 4 times and cancelled, but they decided after about five minutes to take us after a four hour delay.
Negativ: Flight was cancelled at the last minute so my husband missed a meeting at the White House!!!
Positiv: The seat was very uncomfortable.
Negativ: 3 hour flight delay and finally cancellation on my departure flight. 2.5 hour delay on my arrival flight. Please minimize delays and cancellations.
Positiv: My first flight was cancelled causing me to miss itinerary