Bergland Design- und Wellnesshotel

This hotel really has a potential to be a true 5 stars hotel/resort. And we arrived with excellent recommendations from our family and friends who had been stayed at this hotel previous years. We had an early reservation for one room approximately half a year ago and in last minute (literally on a day of arrival) we booked second room. and .... see what happened later.

1. When we checked in - we came to dinner at the hotel's restaurant. It took a little long time to bring order to our table, it was not so pleasant, but we decided that sometimes such things happens, human factor, etc. and didn't say anything to the hotel staff. 2. Dinner on a second day was the same and even worse - we came to the dinner at 19.30 (according to the schedule dinner stars at 19.00) and there are already was no available choice from kids menu. I was on a conference call with my colleagues and during hour(!) several times visited table where my family (4 more persons including 2 kids) were sitting and they said to me that nobody still didn't bring them main course dishes. Several times I tried to kindly ask different waiters to pay attention to our table: to bring the order and at least to clean table take out plates after starters (salad bar). Nobody did not do anything. After that several times I tried to communicate to the gentleman as hostess/manager(?) for the restaurant - also NO any progress! Finally Mrs Elizabeth (owner of the hotel arrived) - she was smiling, didn't say any apologies but promised to pay attention to our table. So, the evening was smashed, kids were tired for waiting so long time and strange reaction of the staff (and even owner!). Nothing changed, even next morning breakfast - nobody even took care to clean table when we requested(!) about it. After that we didn't visit dinners anymore (four more evenings). "interesting" thing was that they saw that our table empty every night and nobody even tried to ask about the reasons (considering this previous day experience) But it was not the end, unfortunately. 3. On checking out one more "surprise" was expecting us. For some reason hotel decided that our kid is already (now is the February) 4 years (but his birthday in April) and recalculated the price of accommodation from initial quote.