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The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
Dieses Hotel war fantastisch. Alles, vom Zimmer Grundriss, über die Happy Hour hin zu den Einrichtungen, die zur Verfügung gestellt. Nettes, freundliches Personal und sehr saubere Zimmer. Parkplatz. aber ich konnte keinen freien Plätze finden ... es liegt in der Innenstadt von St. Louis und es Möglichkeiten beschränkt sind. Nur teuer sein Auto parken.
Great hotel with great staff. Renovations were top notch!hitel was cleanest I've ever been to. Room was comfortable and cozy. Parking being charged to my card then having to have it refunded since I have handicap parking. Microwave sitting on the room floor.
I liked how it wasn't too far from most things I did. The beds were comfortable. I liked that the pool was indoors in the second floor (pretty cool). & I liked the breakfast they served & the small snack area that had a variety of drinks & food u could purchase. The air conditioning wasn't always keeping the room comfortable. It was either too cold or too warm. The front desk staff had a few unprofessional employees that seemed to be less than polite after hours when I'm sure their was a lack of management or no management at all.
The furniture was very nice. Rooms were comfortable.? I was not happy with the elevator. The four days I was there, there was usually one elevator that was out of service. Luckily was on the second floor, so I used the stairs a lot. Was not impressed with the restaurant. I was surprised there wasn't any bacon.
The manager Dana, was by far the greatest help. She suggested places and things to see in the city....places to eat, sightseeing on a budget.she was the best....if I come again I will definitely stay here....
Good location, large bed, tv awful breakfast (bugs in the bred, stuff like that) / Room service keep on yelling and knocking at your door until you open in the morning (very annoying and no sign "do not disturb") / weird shower and the door did not close / dirty carpet
After reading the reviews I was pretty nervous about this stay. We usually stay at another hotel, but they were booked up. I was definitely surprised with this hotel. We walked back to the hotel around 2:30 am and there weren't any homeless people like reviews stated. Our beds were clean and comfortable. The staff was very friendly and the location was ideal. I would defintely consider staying here agian on my next trip to St. Louis. Had issues wih our keys working. Only real con. This is not a luxuy hotel, so don't expect one. Its budget friendly. You get what you pay for.
Staff were friendly, quick, and knowledgeable. For the price, it was conveniently located. If you are going to a football game, the location is very convenient (if not, it is busy and noisy on game morning). Walls VERY thin, I definitely heard more than I wanted to of the room next door even with both of our TVs on. The shower was not hot. I don't know if it was too many people using hot water at the same time or what. Breakfast/coffee was taken down before 9 on Sunday morning because people started arriving to park for the football game. The place looked somewhat shabby, mismatched paint and little repairs done shoddily, but for the price right downtown that's expected.