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Bar and catering staff helpful and friendly. Reception staff were under training and were unable, without consulting a more experienced staff member, to answer even the simplesrt question. Not a complaint, as we all have to learn when starting a new job. Parking was ample and the location is excellent. Our room, no 123. It was far too small for two guests, as was the bed. The room was clearly intended for one person, as there was only one set of towels. When the towels were changed on our second day, we were again supplied with only one set, as presumably this is the normal practice for the chambermaid servicing room123. We felt the charge for room 123 was far too high for the space and comfort it offered. The continental breakfast was extremely poor with very little choice. The 'full breakfast' appeared to be OK, but we never eat a 'full breakfast'. If you advertise a continental breakfast, then you ought to provide one.
The hotel's interior is very impressive upon arrival. The only negative is that the interior of the lobby and elsewhere in the hotel is so impressive that you can only feel slightly let down at the less impressive interior in the rooms. Not that they are in anyway bad though. Nope.
the lady who served the breakfast dirty kettle, loud music
The staff on reception had a very good knowledge of the area and very helpfull having to go up 3 flights of stairs to go allong the corridoor and down 3 flight of stairs to my room
Staff very friendly and helpfull nice location Bedroom
The staff was helpful Not always hot water in the shower, and it was broken. The bed was not to good
Access to room. Had to walk up to first floor to get to room which was in basement at rear of hotel
Booking not found at check in time. Hotel had to rearrange to accommodate. Very small room for an executive charge, not serviced with refreshements etc. Very noisy inside doors, banging throughout the night
Definitely does not deserve its 3 stars and poor vitrine for Best Western. It is a good hotel for those wanting to experience a local pub (part of same building) and ambiance but definitely not for business traveller.
Was only for one night to attend a wedding but the location was excellent. The room was double booked and another couple entered the room while we were dressing
Unser Zimmer war geräumig und komfortable ausgestattet. Das Frühstücksbuffet war okay. Das Personal sehr nett. Wir mussten über ettliche Flure und unbequeme Flügeltüren laufen um in unser Zimmer zu gelangen, welches über den Garagen lag, mit Gepäck ist dies eine Zumutung. Der Lift für und im zweiten Gebäudetrakt funktionierte nicht. Ein direkter Zugang von den Garagen aus wäre besser. Für die Lage (Sunderland ist langweilig und bietet nicht viel) ist das Hotel zu teuer.
The staff were obliging. The room wasn't very clean. The T.v didn't work very well, 3 channels out of eight. There were two lights out in our room. The double glazing wasn't adequate and the hotel is alongside the busy duel carriageway. One of my party slipped in the bath due to no grip or rubber mat in the bath.
The staff were extremely helpful and very friendly. The hotel epitomised Scotland, which I find to be one of the most welcoming countries in the world. The weather.
The bathroom clearly hadn't been cleaned for some time. There was hair all over the bath, the floor, the sink, somebody had been poorly in the toilet, the bath side was coming away, there were signs of black mould all around the bath and the tiles. The room itself was very smelly, the window had such bad condensation that just closing the curtains caused my clothes to get wet, the pillows were incredibly hard and there was a monotonous noise through the entire night.
Really Good Hotel, very friendly staff good value for money.
I requested a warm room on my booking form. The room was lovely and toasty and reception asked if I was satified with the temperature - which I was. Food was delicious at the Thai restaurant and the staff were very friendly and welcoming. Although the room was warm the radiator was extremely noisy - the only way to stop the noise was to turn it off!!!
Has a Thai Restaurant attached. The hotel itself seemed very tired, staff were scruffy and looked as if they wanted to be somewhere else.
The staff went out of their way to be helpful; the receptionist helped to find another hotel for our onward holiday, on the internet. The room had no extras, like biscuits with the coffee tray. The breakfast, which was included in the price, was badly laid out with guests having to go to another table to pick up butter, sugar etc. Also the table wasn't checked for essentials like spoons, etc.
Lovely rooms, very clean and spacious
Extremely helpful and friendly staff in this family run hotel. Nothing was too much trouble. Superb Thai bar meal, very reasonable prices for food and drink. None
the hotel was friendly and comfortable with a good range of food available.
Angenehme Atmosphäre, Lage am Meer Sehr unruhig, eingeschränkte Parkmöglichkeit da Hotel, Lodge, Bar und zwei Restaurants
professioneller Service an der Rezeption; umfangreiches Frühstücksbuffet; sehr freundliche Mitarbeiter; sehr sauber; zweckmäßig eingerichtet
Very central and well appointed, free wi-fi access.
Spacious apartment in a great central location, that was surprisingly quiet in the evenings for a city centre location. No secure or off street parking was a slight negative.
Convenient location opposite the Winter Gardens and Mowbray Park. Quiet and self contained property with a good fully equipped kitchen with dishwasher and washing machine. I would have preferred more availabililty of staff whose office hours are not weekend or late night friendly. Key collection is dependent upon a taxi company out of hours, which is uncomfortable, especially when having to wait outside the apartments looking very conspicuous as tourists.
queit and comfortalbe .I'm extremelly satisfied with this excellent hotel... nothing
The facilities are very good. The location in the city centre was ideal for our purposes. All round an excellent experience. No.
Liked having the flexibility of the kitchen. The pigeons that made their home on the window sills - They were very noisy. Our reservation had been "overlooked" and the office was not prepared for us to show up and check in. Even though the apartment had been "cleaned" since the last occupant(s), there was still a dirty tea cup on the coffee table and a dirty towel left in the bathroom. Also, there were the left over check-in packages from several previous guests on the sideboard in the entry.
Ease of access, Comfort, facilities cleanliness. Overall an excellent apartment and will be back. Nothing
very spacious, central, clean, good facilities. felt secure.
Excellent location, with modern and clean facilities.
Really clean, fantastic premium apprtment.
großes, helles Zimmer, Meerblick, duftende Bettwäsche, kleines, altmodisches, sehr sauberes Badezimmer, Ähnliches gibt es auch nebenan aber das Chaise Guest House hat John!! Absolut genialer unaufdringlicher Service: hab ich noch nirgendwo in dieser Preiskategorie erlebt!
Das beste Hotel auf unserer Reise durch Großbritannien Keine