Chase Suite Hotel Tampa

Poor customer service

Negativ: Poor service Rude employee

Avoid this place at all costs

Positiv: price

Negativ: Complex was filthy and the rooms were dirty and in need of significant maintenance.

Negativ: Horrible experience, room flooded 1st night. Negative and unprofessional response from manager/ front desk. Front desk clerk complained about management not caring about facility or clients. Highly disappointed!!!

Bedbugs...lied about refunding my money

Positiv: Nothing

Negativ: We found bedbugs shortly after checking in. We went to the front desk and asked for a refund. We were assured that we would not be charged and since the hotel staff claimed she could not print a refund receipt because she had cleared us from the system, we settled for a hand written note saying we would not be charged. I am still trying to get a refund for the charge on my credit card...

Negativ: We had rats eat a half an apple and as well leave droppings on the kitchenette floor. When we woke up in the morning, my wife immediately got dressed and left. I called the manager who said "sorry". Because of this, I sent pictures and sent a note to the county health department. This should not be a hotel that kayak has in their inventory or makes representation. If I could, I would post the pictures so that you too can be disgusted.

Positiv: Nouthing

Negativ: Everything