Hotel Heinitzburg

Great hotel with friendly professional staff

Positiv: They offered champagne and small cake on arrival which was a lovely and welcome touch. Rooms are a good size and feel like Europe because they are quite old and beautifully decorated. Bed is comfortable and facilities all you need. Air conditioning needed tweaking which took a while to work out but was good in the end. Pool area was perfect not overlooked and shade or sun options with the loungers. Food was exceptional as was the service, a little expensive compared to other places in Namibia but the standards were up to European standards in London or Paris. Staff always friendly and wanted to help with anything you asked which was great.

Negativ: Our room had an interconnecting door, great when travelling with a family, sadly we weren't and our neighbours checked out at 3am, were very noisy and woke us for two hours whilst they packed. The breakfast room was lovely, some wallpaper we hanging off the wall...but it's an old room! It was quite pricey compared to other hotels in the city, but it was worth it.