Finde günstige Flüge nach Madison

Negativ: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."

Negativ: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."

Positiv: "Entertainment and helpful staff"
Negativ: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"

Positiv: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Negativ: "No. Keep up the good work!"

Positiv: "Great crew. Very kind and efficient."
Negativ: "American carriers seem to enjoy poor seat ergonomics."

Positiv: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Negativ: "USB socket on the entertainment on both flight out and return was broken."

Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"

Positiv: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."

Negativ: "My tv screen could not show the movies"

Positiv: "I liked the movies"
Negativ: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"

Positiv: "The flight was so delayed I missed my connecting flight to jfk."
Negativ: "The flight was so delayed I missed my connecting flight to jfk."

Positiv: "The crew was maybe average, that was still the best point."
Negativ: "Extremely tight space. The food was almost inedible. Awful."

Positiv: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Negativ: "I wasn’t told about my baggage were being delivered through different airlines the other day!"

Positiv: "Sharp good atention in counter"

Positiv: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Negativ: "The seats weren’t comfortable enough for me to fall asleep."

Positiv: "The flight felt so short, service was amazing, food was good. Great overall experience."

Positiv: "Crew was amazing and we got fed so often. The movie choices were good."
Negativ: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"

Positiv: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Negativ: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."

Positiv: "The food was okay"
Negativ: "The gate was Jane without announcement"

Positiv: "Loved the food and ambiance"
Negativ: "The on air entertainment was surprisingly low quality"

Positiv: "Top glass airline"
Negativ: "I lake food and good service crew"

Positiv: "Nothing much"
Negativ: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"

Positiv: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Negativ: "seat comfortable and let space"

Negativ: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."

Negativ: "It was terribly late. No one had a clue on when flight would depart."

Positiv: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"

Positiv: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."

Positiv: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Negativ: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Negativ: "Very small leg room"

Positiv: "Everything!"

Positiv: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Negativ: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"

Positiv: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Negativ: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."

Negativ: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"

Positiv: "Very nice staff"

Positiv: "Food"
Negativ: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"

Positiv: "the food was very good and they hd a good list of selections of movies."
Negativ: "the crew was very dry. they did not seem too happy."

Negativ: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."

Positiv: "Genuinely pleasant cabin crew, good service, good food."
Negativ: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."

Positiv: "The crew of the flight were very sweet and helpful"
Negativ: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"

Negativ: "Everyone was delightful during the entire flight."

Positiv: "The boarding and the overall flight experience was quite good."
Negativ: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Positiv: "Nothing"
Negativ: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"

Negativ: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"

Positiv: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Negativ: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."

Positiv: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Negativ: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."

Positiv: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Negativ: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Positiv: "I liked the entertainment system, free adult beverages and boarding process"
Negativ: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."

Positiv: "Very happy with everything"
Negativ: "Air conditioning"

Positiv: "Getting off the flight"
Negativ: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"

Positiv: "Boarding went well."
Negativ: "Crew could be more attentive. They avoided passengers most of the time."

Positiv: "Very professional crew. Nice equipment. Very pleased."

Negativ: "It was so cold! People all over were asking for blankets and commenting on the coldness"

Positiv: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Negativ: "Nothing honestly"

Positiv: "Yes, the crew was helpful and patient. The food and drinks were good."
Negativ: "Clarity in the PA system could be better. Too much background noise."

Positiv: "Crew was great"

Positiv: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Negativ: "The seats were really tight between the rows. The space between the seats on the same row were typical."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Negativ: "Wider seats, more leg room"

Positiv: "The crew was extremely rude. They did not come to collect trash and so all passengers were left holding their coffee/ tea: beverages during bumpy landing."
Negativ: "Attendants were rude. I didnt understand why. Also, I purchased a window seat but there was no window in my row. I spent the majority of the flight feeling ill."

Positiv: "Everything was amazing"

Positiv: "Delta does an overall nice job."
Negativ: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Negativ: "Stop being LATE!!!!"

Positiv: "Empty seats direct into Indy."
Negativ: "Rough landing."

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "The snack between two meals"
Negativ: "The main dish of meal, Tooth brush"

Negativ: "Food was ok...cramped space"

Positiv: "Entertainment choices were plentiful."
Negativ: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."

Positiv: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Negativ: "See other side."

Positiv: "Free movies available in-flight"
Negativ: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"

Negativ: "Didn’t like the fact that online check in didn’t work on the Delta app.di"

Negativ: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "Friendliness of attendants. Quality of snacks."
Negativ: "Hip room. Leg room."

Positiv: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."

Positiv: "Flight was short"
Negativ: "Was charged $60 for a bag that was supposed to be free"

Positiv: "Flight attendants were wonderful, seats were super comfortable"
Negativ: "Lateeeeeeee so so so so lateeeee"

Positiv: "Personality and charm of the flight attendants made it an especially relaxing trip."

Positiv: "Crew was friendly enough, but not overly."
Negativ: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."

Positiv: "Everything went off without a hitch."

Negativ: "Seats are hard to get comfortable in. Headrests are awkward"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Negativ: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"

Positiv: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Positiv: "Had a fast flight from LA to SLC was very pleasant crew was great."

Positiv: "The flight was uneventful and although we took off late, we arrived on-time."
Negativ: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Positiv: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Negativ: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."

Positiv: "friendly staff check in was fast food was good"
Negativ: "as always not enough room in the seats"

Positiv: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."

Positiv: "Cabin crew was very polite helpful and friendly."
Negativ: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."

Positiv: "The trip was short."
Negativ: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."

Positiv: "Crew"
Negativ: "No entertainment"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"

Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"

Positiv: "Freundlichkeit des Personals"

Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."

Negativ: "Seat angle adjustment was not the most comfortable for sleeping."

Negativ: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Positiv: "Not much, seats are super uncomfortable"
Negativ: "Better code sharing with KLM"

Negativ: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."

Negativ: "We had a short delay"

Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"

Positiv: "crew was great, seats were comfortable"
Negativ: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Positiv: "Yes"
Negativ: "Everything very good"

Negativ: "Sehr laut! Eng gestuhlt"

Positiv: "Everything was great"
Negativ: "N/A"

Positiv: "The crew"
Negativ: "Seats! They were too small!"

Positiv: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Negativ: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Positiv: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Positiv: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("

Positiv: "Nice staff. Flight on time."
Negativ: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Negativ: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Negativ: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."

Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."

Negativ: "It was great trip thank you Air France"

Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"

Negativ: "Verspätung"

Positiv: "Good selection of movies"

Positiv: "The Air France service was ok. Got me to my destination on time and alive."
Negativ: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Negativ: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"

Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"

Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."

Positiv: "Their evacution video is interesting"
Negativ: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Negativ: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Positiv: "If the flight would have leave in time we would receive our luggage in time"

Negativ: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Positiv: "Comfortable, hospitality and wonderful service"

Negativ: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Positiv: "The quality of service from the staff and their courtesy. A great asset of the airline."
Negativ: "My luggage was left behind - this despite my being lifetme platinum."

Positiv: "La entrada"
Negativ: "El resto de cosas"

Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"

Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"

Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."

Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."

Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."

Positiv: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

Positiv: "Der Flug ist wegen Schlechtwetter abgesagt worden. Dagegen kann man nichts sagen. Aber...."
Negativ: "Das wir zum umbuchen über zwei Stunden in einer Schlange stehen müssten war eine Zumutung."

Positiv: "Pünktlich, sehr unkompliziertes Boarding, nettes Personal. Ich bin mehr als bespannte am Zielort angekommen. Gerne wieder."
Negativ: "Das Essen war eher mäßig, aber dass es überhaupt etwas zu essen gab auf einem Flug von unter einer Stunde fand ich sehr positiv, wenn auch nicht unbedingt nötig."

Positiv: "Everything"
Negativ: "Nothing"

Positiv: "Flight was earlier than scheduled. Crew was good."
Negativ: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."

Negativ: "Nothing--everything was great--perhaps the best service I've ever received."

Positiv: "The entertainment program was exceptional."
Negativ: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."

Positiv: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Negativ: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."

Positiv: "Excellent Service"
Negativ: "More recent movies"

Negativ: "The chairs could be better in economy"

Negativ: "On line booked ticket in wrong name and they would not change or refund"

Negativ: "kleines Frühstück für umsonst"

Positiv: "Crew was great"
Negativ: "Side seats suck"

Positiv: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Negativ: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"

Positiv: "Nothing spectacular, but nothing bad."
Negativ: "3 hour flight and no entertainment options. Disappointed with that."

Negativ: "Extra food."

Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"

Positiv: "Included beverage"
Negativ: "No headphones"

Positiv: "Great service from crew!"
Negativ: "Satisfied all around..."

Positiv: "Good overall service level of AA"
Negativ: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"

Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"

Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"

Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"

Negativ: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."

Positiv: "Entertainment was good, meals were served, flight was on time."

Negativ: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."

Negativ: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"

Positiv: "Easy boarding"
Negativ: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"

Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."

Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."

Positiv: "The person I sat next to was kind, as was the crew."
Negativ: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."

Positiv: "Flight was on time"
Negativ: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"

Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."

Positiv: "Crew"
Negativ: "All good"

Positiv: "The precision of bookings thru airlines were right on the spot.."
Negativ: "The long lay over.."

Positiv: "Most everything was great"
Negativ: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"

Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."

Positiv: "Finishing my flight, being able to say I'll never fly American again."
Negativ: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."

Positiv: "Extra coffee/tea available outside of the standard food times."

Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"

Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."

Positiv: "The plane and crew were good."
Negativ: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."

Positiv: "Friendly service, smooth flight and quick boarding time."
Negativ: "All good!"

Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."

Positiv: "Plenty of entertainment."
Negativ: "It’s just a long flight there’s no way to change that."

Positiv: "Plane was lightly booked so plenty of room to sit and storage space."
Negativ: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."

Positiv: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Negativ: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."

Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."

Positiv: "price"
Negativ: "seats should be priced based on passengers' weight."

Positiv: "Very punctual; courteous crew. Ver smooth ride"
Negativ: "Nothing. It was excellent."

Positiv: "Entertainment"
Negativ: "Breakfast"

Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"

Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"

Positiv: "Same"
Negativ: "Hire better competent people"

Negativ: "Everything perfect"

Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"

Positiv: "Poor"

Positiv: "Everything was great"
Negativ: "Nice trip"

Negativ: "Food"

Negativ: "More food for the second meal. Some deserts would be nice."

Positiv: "The seats were very comfortable"
Negativ: "The crew were not very organized or friendly. The food was very mediocre"

Positiv: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Negativ: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."

Negativ: "Pünktlich"

Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"

Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"

Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""

Positiv: "??"
Negativ: "??"

Negativ: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."

Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."

Positiv: "I liked that the flight was directed to Chicago nonstop flight"
Negativ: "Washrooms"

Positiv: "I like flying Lufthansa for entire trip then changing to united airlines"
Negativ: "Particular everything the airline"

Positiv: "I was in premium plus and it was wonderful"

Negativ: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."

Positiv: "The bathroom sign that shows if it is busy without going there"

Positiv: "Leider verspätet"

Positiv: "They gave out ice cream and plenty of snacks."
Negativ: "I could not choose my seat"

Negativ: "No available gate after landing required an extra 45 mins. Not fun with a 2 year-old"

Negativ: "Late conn. arrival. RAN to gate, getting there 10 min before scheduled departure, only to be informed the gate was closed and no attempts to help. They knew we were coming, but..."

Positiv: "Excellent service. Ontime"
Negativ: "No complaints"

Negativ: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."

Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"

Positiv: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Negativ: "The food was as described above. Disappointing."

Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"

Negativ: ":)"

Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."

Positiv: "Excellent service. On time great food. No complaints."
Negativ: "Service was outstanding. No complaints"

Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"

Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"

Positiv: "Excellent outstanding service and on time"
Negativ: "Liked it all"

Positiv: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Negativ: "United Airlines needs to upgrade its planes."

Positiv: "SERVICE"

Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"

Positiv: "It was a codeshare with UA. The only thing missing was Lufthansa's SOLID trans-ocean wifi. Something UA has not invested in."

Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"

Positiv: "Nothing"
Negativ: "They left without notification"

Negativ: "Food was dry and tasteless."

Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."

Negativ: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."

Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."

Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."

Negativ: "Everything"

Positiv: "What did I like? Getting off the plane."
Negativ: "We were on the tarmac without air conditioning for over an hour and a half with (per usual) very little information about our situation. Pilots told us that we'd be moving in 10 minutes. An hour later it was the same message again. Why do you do this? Keeping your passengers in extreme heat without explanation is not only unacceptable, it's cruel. Flight attendants claimed to also not know what the situation was. They were kind and offered us water but couldn't clarify what was happening or how long we would be suffering. The "wifi" didn't work. There wasn't enough food, drink or snacks for everyone on the plane so those of us in the back got leftovers or fewer choices."

Positiv: "old equipment"
Negativ: "I slept"