You can't reach anyone at the airline. Even the online portal redirects you to their phone number... a week later!!! Swiss is crumbling
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Flug 3h Verspätung bereits 15 min nach dem check-in. Neue Crew freundlich und alle Gaeste wolten einfch schnell nach hause, somit zuegiges boarding.
Die neue Boardverpflegung von Swiss Economy ist echt hervorragend: frisch, geschmackvoll, schön präsentiert und erst noch sehr preiswert.
Positiv: "2 Flugbegleiterinnen waren sehr freundlich. Aber der für uns zuständige Flugbegleiter weigerte sich leere Flaschen bei uns abzuräumen. Solch einen schlechten Service, habe ich schon lange nicht erlebt!"
Negativ: "Service an Board war schlecht. Selbst auf Bitten den Müll abzuräumen, wurde er nicht abgeräumt. Völlig unverständlich."
Positiv: "Endlich geregelter Ausstieg. Find ich super"
Negativ: "Alles tipptopp!"
Positiv: "The crew and entertainment"
Positiv: "the crew were so nice"
Negativ: "not enough room between seats"
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Positiv: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Negativ: "The offer of wine. The wifi options."
Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"
Positiv: "Got an upgrade to business class"
Positiv: "Crew was particularly lively and friendly. The chocolates were awesome"
Negativ: "No entertainment throughout"
Positiv: "sehr freundlich, sehr gute Service, alles in allem sehr professionell"
Negativ: "leider ging der Flug eine knappe Stunde später als geplant"
Positiv: "Crew was great. Phenomenal even."
Negativ: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Positiv: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Positiv: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Negativ: "Free Wifi."
Negativ: "Delayed flight and delayed layover"
Negativ: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Negativ: "Delayed flight."
Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."
Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."
Positiv: "Die Crew war OK, die Monitore waren gut, die Maschine der Edelweiss eine A330-300 (Chäsrueg) ist eher neu, sieht man auch an den WC"
Negativ: "Der Sitzabstand ist eine Katastrophe und auf keinem Fall 31inch wie es auf Seatguru steht und wird mich davon abhalten jemals wieder Edelweiss zu fliegen, jeder Passagier über 170cm wird leiden."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "Crew was very courteous and helpful"
Negativ: "More leg room"
Negativ: "Temperature was very hot"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Negativ: "Zügiger einsteigen."
Negativ: "Verspätung, Informationen beim Boarding"
Positiv: "Aufmerksame Crew. Saubere bequeme Sitze,"
Negativ: "Etwas eng. Die Knie stoßen am Vordersitz an."
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Positiv: "האוכל והשירות מצוינים והטייסים מצוינים"
Negativ: "מקום ישיבה צפוף מידי"
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "Great staff and air flight attendants"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Negativ: "Old plane, rude crew"
Positiv: "Sehr nette Crew"
Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Negativ: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Negativ: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Negativ: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
It didn’t happen. The flight left early. We would have made our connection had they left on time. Our arriving flight had a 2.5 hour delay. We would have made it on our connection had they not left early. Now our luggage is in limbo.
Positiv: "The crew was amazing"
Positiv: "Crew was quick to help."
Negativ: "long flight -- 2nd cup of coffee"
Positiv: "Crew was great"
Negativ: "We had to go back to the gate to correct an interior light problem."
Positiv: "The tv is good addition Comfortable chairs"
Negativ: "Menu could have been improved"
Positiv: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Negativ: "Nothing really. Flight was quick."
Positiv: "Once boarding was over, flight and crew were great."
Negativ: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Positiv: "The croissants were great!"
Positiv: "Predictably late."
Negativ: "Be on time."
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Positiv: "Comfortable seats"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Negativ: "In flight movies would be nice . Tight seats for 6.3 huy"
Positiv: "Toller Service"
Positiv: "Food and drinks were great"
Negativ: "Would have liked being able to select a window seat."
Positiv: "Great service"
Negativ: "Stuck at landing. For over 20+ minutes"
Negativ: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "The crew was attentive."
Negativ: "Games on the tv were okay. Tetris would be a nice addition."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Positiv: "Flight was early into New Orleans"
Negativ: "Flight had a lot of turbulence"
Positiv: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Negativ: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Positiv: "Great crew"
Negativ: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Positiv: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Negativ: "Pretty rough turbulence, but that wasn’t their fault of course."
Positiv: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Negativ: "10.5 hours of flying"
Positiv: "Crew were cordial and attentive."
Negativ: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The crew! You have great people working for you on these routes."
Negativ: "This was an easy flight. Nothing bad."
Positiv: "Being able to watch videos."
Negativ: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Good service and on time."
Positiv: "Nice plane. Efficient crew"
Negativ: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Positiv: "My seat was randomly the exit row, so more leg room and pilots made great time"
Negativ: "Left 20 minutes late because of travel agents"
Positiv: "Everyone was very friendly and concerned about us making our connections"
Negativ: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Positiv: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Negativ: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Positiv: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Positiv: "Easy transition through customs."
Positiv: "Crew was kind and helpful. Snacks were great!"
Positiv: "Great flight . Even got here early"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Negativ: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Positiv: "Really helpful staff, clean plane, attentive and easy boardiing"
Negativ: "The check in was a bit confusing at the airport."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "Paid first class. Got served after people in coach."
Positiv: "New aircraft A320"
Negativ: "1 hour flight delay"
Short layover would have been better.
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
Unterhaltung könnte besser sein
Super Verflegung / Service. Mit top internationalen Kinofilmen/Musik zum sehen oder hören während des Fluges individuell für jeden einzelnen Fluggast. 30 kg Gepäck bei jedem Flug inclusive. Sehr gute Preis Leistung.
Positiv: "Hallo ich habe bezahl über meine Kreditkarte Flugticket trsbzon München leider haben sie geld genommen aber nicht bestätigt über Email oder SMS weil sie mich immer geschreiben das ist mit die Karte Problem also hab das wegen andere flug gebucht möchte die geld zurück danke für Bearbeitung soyygit iveta.."
Negativ: "Bestätigung fehlen"
Positiv: "Flights out of Kabul are generally filled with less-experienced travelers, so Turkish Airlines did the best they could with a planeful of new flyers. Entertainment system had some pretty good choices."
Negativ: "There's a coronavirus outbreak going on. Just slow down, everyone. Take it easy. Slow down boarding. Slow down disembarking. Enable social distancing. Just slow down. We were packed into economy class, touched by every person walking past, bumped by every bag over every shoulder. Just take it easy. Let passengers try, even a little, to maintain a little social distance in economy class."
Positiv: "CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE"
Negativ: "NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE."
Positiv: "No complaints, Turkish airlines is simply one of the best company in Europe."
Negativ: "on time, but bad connection experience"
Negativ: "Beinfreiheit hätte etwas mehr sein dürfen."
Positiv: "Wir waren mit dem Service an Bord und auch am Flughafen rundum zufrieden. Begeistert waren wir von dem Essen an Bord."
Positiv: "Nette Crew, gutes Essen"
Positiv: "The flight crew was excellent IAD to IST."
Negativ: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
Positiv: "THY has premum service compared to the other flight companies"
Negativ: "Bording at Atataturk airport was only weak point. It was directed by boarding assistants to leave our seating places at our gate and they performed additional passport and boarding pass control. We stayed in line for 20 minutes and after that it was allowed to take our seat at gate again."
Positiv: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Negativ: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
Negativ: "Everything is exellent"
Positiv: "Sehr gut"
Negativ: "Alles ok"
Positiv: "The airplanes were nice and the crew was wonderful!"
Negativ: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Positiv: "They were more or less running on time and the crew were polite and helpful."
Negativ: "Change up the menu every year."
Positiv: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
Negativ: "The best Airlines All things werde perfekt."
Positiv: "Sitzabstand in der Economy ist gut. Essen ist gut. Sehr schönes Holzspielzeug für die Kleinen. Staralliance Lounge (wenn man Zugang hat) macht die Reise nach Istanbul wert."
Negativ: "Ätzende 5 Stunden Aufenthalt im Flughafen Istanbul... Nix zu tun, nichts zu sehen. Kein Spielplatz für Kinder (ausser in der Gold-Class Lounge). Boarding auf dem Rollfeld und über die Treppe sollte bei Linienfliegern nicht sein. Häufige mutwillige Zerstörung meiner Rimowa Aluminumkoffer durch das Bodenpersonal: Dellen, Löcher, Kratzer (was zu langen Auseinandersetzungen nachträglich führt)."
Positiv: "Hatte einen Comfort Sitz und konnte zum ersten Mal meine Beine im Flieger gut unterbringen."
Negativ: "Leider kein Veganes Essen"
Negativ: "Leg room Food choices"
Positiv: "Personal war sehr bemüht und nett alles gut soweit! Gegenüber andere Airlines purer Luxus!"
Negativ: "Mussten auf den babygurt hinweisen und warten und auf den kinderwagen 15min warten. Sonst gut!"
Positiv: "Sehr angenehmer Flug, trotz kurzer Flugstrecke bestes Unterhaltungsprogramm sowie Verpflegung !"
Negativ: "Mannschaft ok, Technik veraltet"
Negativ: "10 Stunden Verspätung in Entebbe, 2 Anschlussflüge in Istanbul verpasst! Crew von Entebbe desinteressiert und muffig.Keine Entschuldigung und Entschädigung!! Crew nach Stuttgart besser und freundlicher. In Stuttgart Ankunft 23.15 anstatt 13.55. Beide Maschinen veraltet, Unterhaltungstechnik von Entebbe funktioniert gar nicht, kein Bemühen der Besatzung, auch Bordtechnik im Airbus nach Stuttgart völlig veraltet! Keine Weiterempfehlung!"
Positiv: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Positiv: "Flugpersonal hilfsbereit, Essen gut!"
Negativ: "ENGE SITZE, Unterhaltungs-Angebot an meinem Sitz relativ instabil (stürzte zweimal ab), außerdem keine Fluginfos zu sehen, da Bildschirm zu schmal... Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten. Boarding könnte schneller gehen, wenn man die Sitzreihen aufteilen würde nach Reihen."
Positiv: "Flugpersonal hilfsbereit, Essen nicht so gut (Nudeln mit viel Sahne-Pamp - arme Vegetarier!"
Negativ: "Enge Sitze - Und: ZU VIEL WERBUNG AUF DEM BILDSCHIRM!!! NERVIG!!! Auch der LEGO-Film ist zu laut und nervt irgendwann - warum machen das nicht mehr die Stewardessen? Dann kann man schauen oder NICHT, wenn man das ganze schon kennt! Zwei Ausstiegs-Treppen wären hilfreich gewesen, saß ganz hinten."
Negativ: "Flight delayed more then an hour without anyone knowing anything about it."
Positiv: "Das Essen war gut. Bequeme Sitze und gute Beinfreiheit."
Negativ: "The seats. You are real greedy."
Negativ: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
Positiv: "I like the service and caring help of onboard staff of THY"
Negativ: "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Negativ: "Leider war kein mobiler Boarding Pass möglich."
Positiv: "Good food Hotel accommodations were okay once we had to stay overnight."
Negativ: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Positiv: "Sehr Gut"
Negativ: "Sehr gut"
Positiv: "Ich bin zum ersten Mal mit Türkisch Airlines geflogen und war sehr positiv überrascht,ich fand es um Längen besser als mit LH. Immer wieder sehr gern......"
Positiv: "Toouch screen yeaaa :-)"
Positiv: "Everything on the plane was good. For once, we flew business class and we enjoyed the experience."
Negativ: "The food was great."
Positiv: "Everything fine; However the business lounge in Istanbul felt overcrowded and I had difficulty getting on to Wifi."
Negativ: "Food excellent and interesting, personnel were helpful & friendly"
Positiv: "I don't like flying but this was quite pleasant"
Negativ: "Food was good, entertainment also."
Positiv: "Crew sehr bemüht, höflich und zuvorkommend. Sogar ein warmes Frühstück wird serviert - es gibt allerdings keine Auswahlmöglichkeit aber alles bestens."
Positiv: "Gutes service, gutes essen und gute in-flight entertainment."
Negativ: "Abflug von Istanbul verspätet wegen Flughafenverkehr."
Negativ: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Wenn man schon genug für den Flug bezahlt kann man auch wenigstens umsonst Unterhaltung haben wie z.B. die Filme. Finde ich etwas unverschämt, dafür zu bezahlen müssen.
Boarding und Deboarding völlig unkoordiniert. Keine klaren Ansagen der Crew.
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
Zunächst wird bei der Lufthansa eine gegenderte Drohung ausgesprochen, nämlich, wenn die Gäste die Maske abnehmen sollten und sich den Anweisungen der Crew widersetzen sollten, würden die polizeilichen Organe am Bestimmungsort informiert. Das bringt schon mal "gute Laune" in die trotz 9 Mrd. Steuerzahlerstütze unveränderte Kabine. Die sieht dann auch so aus, als ob sie seit der letzten Stilllegung wegen Corona aus Kostengründen nicht mehr gereinigt wurde. Die Businessclass ist ohnehin eine Zumutung, nämlich die gleiche Bestuhlung, wie in Economy, nur mit einem leeren Sitzplatz dazwischen. Lufthansa sollte sich einmal ein Beispiel an Turkish Airlines nehmen, die die Zeit des Lockdowns genutzt hat, um für die Gäste ein Upgrade in Ausstattung und Verpflegung zu organisieren, die ihresgleichen sucht, aber bei der Lufthansa sicher nicht findet.
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Negativ: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Positiv: "Crew brilliant but seat very tight"
Negativ: "Boarding procedure slow and hectic"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Will never use Lufthansa again"
Negativ: "das pathos"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Negativ: "Verpflegung fehlte kpl"
Positiv: "Crew war informativ bezogen auf Verspätung. Bremsen in Bremen sehr fragwürdig. Kein Grund in Bremen so stark zu bremsen."
Negativ: "Landung mit Stop übermässig stark gebremst. Bin jahrelang selbst in Bremen gelandet mit viel grösserem Flugzeug. Nie Problem gehabt. Mopedflieger von Cityline brauch so eine Bremsung nicht total unkomfortabel für die Pax"
Negativ: "Umsteige Zeit in München war zu kurz! Konnte erst 8Uhr weiter!"
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "The flight was adequate."
Negativ: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Negativ: "The boarding gate has too little space and was chaos."
Positiv: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Positiv: "The Lufthansa app provides updates on plane status and gate number, etc."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Negativ: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Positiv: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Negativ: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Negativ: "The whole experience"
Positiv: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Positiv: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Positiv: "Crew amazing"
Negativ: "No entertainment."
Positiv: "I liked size of the lavatory ,food"
Negativ: "I didn’t like selection of movies and seat wasn’t that comfortable"
Positiv: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Negativ: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Positiv: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Negativ: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Positiv: "Das Flugpersonal war sehr zuvorkommend aufgrund der 20 minütigen Verspätung"
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Boarding war super schnell. Die Stewardessen waren wie immer sehr freundlich und hilfsbereit."
Negativ: "Die Bordansagen waren in gebrochenem deutsch und teilweise sehr wirr. Die Stewardess hat beim Austeilen des Essens/der Getränke ständig Leute vergessen. Ich kam mir vor wie auf einer Kaffeefahrt, ständig Werbung für irgendwas, was man kaufen soll: FlyNet, Boardshop, irgendein Hilfsprojekt."
The stewardesses were very kind and helpful
Booked AVML meals in Premium Economy. The check in agent reconfirmed this. Also she said this was a standard offering in the route. Turns out they didn’t have AVML in a 10+ hour flight. Unacceptable
The crew was accommodating
They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me
Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"
Positiv: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Positiv: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Positiv: "Comfy, nice crew, attentive."
Negativ: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Positiv: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Negativ: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Positiv: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Negativ: "Nothing. Trip both ways were outstanding."
Positiv: "Service, pilot updates, and seating were all great!"
Positiv: "Food and snacks!!!!!"
Negativ: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Positiv: "Great movie selection"
Negativ: "They need softer seats...had to stand half the time"
Positiv: "Loved the food and ambiance"
Negativ: "The on air entertainment was surprisingly low quality"
Positiv: "Nothing much"
Negativ: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Negativ: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Negativ: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Positiv: "We paid extra for exit row seats so we had good leg space"
Negativ: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Positiv: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Negativ: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Positiv: "Nothing. The whole experience was horrible."
Negativ: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Negativ: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Positiv: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Negativ: "Seats a little hard, main dinner dish was a little odd but okay."
Positiv: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Positiv: "Met expectations."
Negativ: "Things out of your control - time !!"
Negativ: "A plane from 1960? No entertainment center!"
Positiv: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Negativ: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Positiv: "Entertainment selection Cabin Service associates were very good WiFi service available"
Negativ: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Positiv: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Negativ: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Positiv: "Efficient service"
Negativ: "Entertainment screens were of poor quality"
Positiv: "Great seat. I did the upgrade and it was so comfortable ...good food."
Negativ: "They closed the shades immediately when we took off. Creepy"
Positiv: "Safe flight, good crew"
Negativ: "Food quality was poor."
Positiv: "Just the food and boarding was fine."
Negativ: "Everything else was bad. I think crew were a little rude!"
Negativ: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Positiv: "Very nice staff"
Positiv: "comfort, entertainment, food"
Positiv: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Negativ: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."
Negativ: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Positiv: "They were were very kind and helpful to all passengers"
Negativ: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Positiv: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Negativ: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Negativ: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Negativ: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Positiv: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Negativ: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Positiv: "Virgin gave everyone meal vouchers to use at the airport during the 5 hr. delay. Also, they still offered a meal on the plane."
Negativ: "I couldn't get the inflight entertainment to work. I wish they would offer devices to borrow on the plane."