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Not A Lon Haul Plane

Negativ: This is the same plane I took business class from Sao Tome to Lisbon. Overnight. 7 hours. No entertainment. No lay flat or fully reclining seats. OK for a 2 hour flight. Unacceptable otherwise.

Very rude attendants

Positiv: The cabin crew were very much on the fair side and helpful

Flight overbooked screw up!!

Negativ: My flight to Lagos was overbooked, I was at the airport in plenty of time for check in. When I arrived, I was told my reservation was sold. I had to go to a roach motel, paid to stay there, and left the next day on long flight with 2 stops and a lay over, instead of a direct flight to Lagos. I was never reimbursed for my wasted time or hotel fees I had to pay. They all spoke French, I do not.

There was no entertainment at all on board

Positiv: The crew were nice.

Negativ: The lady at the check-in counter did accept to check my luggage to my final destination. As result I have to check-in twice (Abidjan and Lome). Waiting for the luggage and re-check in twice was a waste of time.

There was no entertainment at all on board and a b

Positiv: The cabin crew were very polite and professional

Negativ: The delay

Flight changed, problem with carry-on luggage

Positiv: My flight was shifted an entire day late, interrupting my previous plans. I also had carry-on luggage that was almost checked through to my final destination, however on a previous flight of their's they had lost my checked baggage. I would not recommend this airline to anyone who needs flights to be on time or luggage to arrive