|Top-Route||Almaty nach Nur-Sultan Nursultan Nazarbayev Intl|
Cost effective flight back from Kazakhstan
Positiv: New plane, comfortable, good food and attentive crew.
Negativ: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
Positiv: The trip was very short.
Negativ: Providing a savory snack to the passengers
Positiv: Crew was very accommodating of my needs.
Negativ: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
Positiv: Seats and crew are the best
Negativ: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
Negativ: more movie choices
Negativ: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
Positiv: Crew was friendly, flight was relatively empty so comfortable.
Negativ: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
One of the worst services i’ve ever experienced
Positiv: The thing that i could come back home
Negativ: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
Positiv: Boarding was very slow. Check in was also slow
Positiv: I liked the time and care that they took to help those that needed assistance.
Negativ: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
Positiv: TV screens on every seat
Positiv: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Negativ: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
Positiv: Friendly staff, business class upgrade.
Negativ: No priority boarding at the Lufthansa lounge.
Positiv: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
Positiv: The plane was clean and we arrived early.
Negativ: Service of food and drinks was very disorderly.
Positiv: Excellent flight attendants and customer service
Negativ: Informing travelers that flight was late.
Positiv: Good service
Negativ: No individual entertainment system
Negativ: There was no personal entertainment system nor USB port for charging.
Positiv: Little snacks, USB ports, clean
Negativ: Video and music are kinda out of date
Negativ: Luggage didn’t arrive and it will arrive tomorrow or next day
Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
Positiv: The plane was nice.
Negativ: 6 hours late. No explanation. No apology from any Air Astana employee.
Positiv: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Positiv: Flight was punctual.
While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Negativ: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Positiv: The chairs were comfortable and the Chicken dish was delicious.
Negativ: Boarding the plane was hectic and unorganized.
Great flight but needs more creature comforts
Positiv: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Negativ: Delay from Almaty to Aktau about 1hr.
Flight attendants need to be more attentive
Positiv: Price Travel kit
Negativ: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
Flight attendants need to be more attentive
Positiv: Price Travel Kit Relatively new aircrafts
Negativ: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
Negativ: Flight delay and can't feedback the problem
Pilots did an amazing job
Positiv: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Negativ: Absolutely full place, slow boarding.
Good pilots and crew.
Positiv: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Negativ: Don't like boarding by bus.
Positiv: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Negativ: check in counters
Positiv: Everything was fairly comfortable. Staff was friendly and attentive.
Negativ: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
Positiv: Thank you for having enough legroom for someone taller. Makes life much easier
Negativ: Weather delays, however nothing anyone can do about that
Positiv: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
Positiv: Punctual, comfortable.
Negativ: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Positiv: Punctual, comfortable, good service on-board.
Negativ: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
Positiv: Flight was on time. Good food.
Negativ: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
Look at scat as an option next time
Positiv: Crew was great
Negativ: No legroom or entertainment
Look at other more comfort options
Positiv: Good legroom.
Negativ: Boeing 757. 1 movie on overhead screen.no power to charge devices
Terrible ground services
Negativ: Lack of communication when flight was delayed. No communication at all.
One of the best airlines I've been on
Positiv: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Negativ: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Positiv: Check in ok
Negativ: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
Positiv: It is very nice
Positiv: It was a short flight so not much to say. Crew was attentive to passengers and polite.
Negativ: The flight was nearly 5 hours delayed with no explanation why or compensation.
nice short flight
Positiv: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
Positiv: Hot towel, candy, nice flight attendants.
Positiv: The flight was on time, the plane was new, the crew was polite.
Negativ: Nothing really.
Negativ: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
Positiv: Decent food. Direct flight. Good plane.
Positiv: Empty plane.
Negativ: Ran out of Sauerbraten.
Positiv: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Negativ: The selection of movies seemed on the whole dated.
A 50/50 experience
Positiv: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Negativ: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
Safe and efficient
Positiv: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Negativ: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.