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|Top-Route||Harare nach Johannesburg|
Negativ: They made me pay extra money which was not indicated in the itinerary!
Negativ: Lack of information and congruence regarding flight numbers, connections and boarding gates.
Positiv: Nothing, because I didn't get to fly
Negativ: I didn't get to fly because Air Zim through a surprise fifty dollar tax on me, after I had already paid for one online. Very unpleasat, I had to book an SAA flight for 320 US$, each, and I was booking for two.
Positiv: the captain and the pilots
Negativ: the air hostesses the other one was so mean to me
Negativ: They had delays - they said they were sorting out some paperwork.
Undisclosed information that cost time and money
Positiv: That the plane could fly. That the air hostess very kindly arranged for us to sit together after we'd been booked by check in desk to sit 7 rows apart.
Negativ: Our outbound flight on Air Zim (JNB to VFA) was delayed by 2,5 hours due to "technical problems and a flat tyre"! What????Also, their planes look old and seem worse for wear inside and out. We saw flaking paint on seats and patched lining on the inner cabin walls. Food offered: cheese & tomato sandwich. No on-board entertainment. At departure (VFA to JNB), we were informed that we could only board after paying a departure tax of 50USD per person! This is ridiculous as taxes should be included in the ticket fare (as with other carriers). We were not told about an additional stopover in Bulawayo until we were seated on the plane. We'll never fly with Zim Air again.
Negativ: The airline does not pay the tax that the Victoria Falls Airport requires so the traveler has to pay it before going thru customs. It is a pricey tax and very annoying because it is unexpected. I would rather know what my flight is going to be including taxes and make the decision. Had I known about the tax, I would not have flown this airline because there were cheaper flights on other airlines. It needs to be communicated to passengers better or they just need to pay the stupid tax and include it in their cost.
Zero Communication from airline!!!
Positiv: I loved kayak, because you are the only reason I knew the flight was delayed by an hour, the airline never toms us or posted any signage at the airport! Very frustrated passengers!
Negativ: They refused to tell us any information on canceled flights, gate changes, even had to switch planes at a random city (transfer) they called it but we had to go through security and no one from the airline communicated with us 15 or so passengers who got very very poor customer service from Air Zim... I will never fly with them again!!! I had to ask the pilot as we boarded to (last mind you) if this jet was actually going to JNB, because their airline staff sure didn't communicate it to us passengers
Positiv: No problems on the flight.
Negativ: The mosquitoes in the boarding area at Vic Falls.
Negativ: Sie haben mich dazu gebracht, zusätzliches Geld zu bezahlen, was im Reiseplan nicht angegeben wurde!
Negativ: Mangel an Informationen und Kongruenz bei Flugnummern, Anschlussflügen und Flugsteigen.
Positiv: Nichts, weil ich nicht fliegen konnte
Negativ: Ich habe nicht zu fliegen, weil Air Zim durch eine Überraschung fünfzig Dollar Steuern auf mich, nachdem ich bereits für eine online bezahlt. Sehr unangenehm war, dass ich einen SAA-Flug für jeweils 320 US$ buchen musste, und ich habe für zwei gebucht.
Positiv: der Kapitän und die Piloten
Negativ: die Flugbegleiterin, die andere war unhöflich zu mir
Negativ: Es gab Verspätungen - sie sagten, dass sie einige Unterlagen bearbeiten würden.