kayak.de gibt es auch auf Englisch. Visit site in English.
|Top-Route||Surabaya nach Jakarta Soekarno-Hatta|
Positiv: I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone.
Negativ: Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website.
Positiv: Citilink always does the best to smoothen the boarding process.
Negativ: The departure hall was messy. If flights get delayed, there is not sufficient capacity.
Positiv: High commitment to be on time.
Negativ: The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere.
Positiv: Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable.
Negativ: Advertise with merchandise, which is not available.
Negativ: Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on.
Positiv: Flug war einigermaßen pünktlich, Personal war nett und Essen/Service okay. Durch das angebotene Entertainment hat man die Zeit gut überbrücken können.
Negativ: Sitze haben grundsätzlich immer zu wenig Beinfreiheit...
Positiv: Citilink bemüht sich immer, das Einsteigeverfahren reibungslos zu gestalten.
Negativ: Die Abflughalle war chaotisch. Wenn Flüge Verspätung haben, ist nicht genügend Platz verfügbar.
Positiv: Hohes Engagement, pünktlich zu sein.
Negativ: Die Maschinen zum Selbsteinchecken wurden entfernt. Das war früher sehr konvent. Citilink wirbt mit Markenwerbung für E-Maut-Karten, aber ich kann sie nirgendwo bekommen.
Die Anschrift: ok
Positiv: Professionell, unkompliziert. Das Essen und die Unterhaltung nicht so gut bewertet wird. Nicht verfügbar für kurze Ausflüge. Essen für zusätzliche Zahlung, nicht versucht. Die Preise scheinen vernünftig.
Negativ: Werben Sie mit Souvenirs, was ist nicht verfügbar.