Mietwagen in Annecy

Great car, poor customer service.

Positiv: The car itself was great, clean, operationally sound and comfortable.

Negativ: No GPS or automatic transmission options, making for a very difficult trip through Europe. Additionally, the staff at the Hertz stations were extremely unhelpful. Really disappointed in the customer service. Tried to drop off the car at the Geneva airport in Switzerland. Turns out there are 2 locations, one on the French side and another on the Swiss side. They would not help us get from one to the other, leading to 2 hours of circling the airport. "Good luck" is all we got.