Worst customer serviceNegativ: When I arrived to pick up the vehicle, the person In the front desk told me that couldn't help me because the reservation was cancelledby avis.
Positiv: Nice car, we got a free upgrade and automatic instead of the standard car we booked.Negativ: I guess rental cars are not as standard as it is in the US, check in took us about one hour to fill in all the necessary paperwork and answer all the questions. There was not really a drop-off location at the Airport, so we called half an hour before returning the car, but still we waited about 45 minutes on a parking spot before Avis showed up.
All in All a Really Good Rental ExperiencePositiv: Rental office very convenient to train station in Caen. Clearly marked with signage. Rental agent very nice and seemed to know his job. We speak French but still his excellent English was helpful and for non French speakers, would be a huge plus. Car was very nice and exactly as described. Paperwork was clear except for key return and location of return lot. The rental was expensive but comparable to other companies in Caen so cannot really complain, they all seem expensive compared to other rentals in other places. We drove the car for 2.5 days, and it was a big car by French standards, for less than 15 euros worth of diesel fuel. We have rented in Caen many times. Avis is far and away the best. It is an American company with American service standards, which helps a lot.Negativ: The car was 20 minutes late getting there and we were waiting. Also, we really wanted to take an earlier train from Paris but the rental office closes for several hours in the middle of the day. This has been the case for years. People are coming on a train from Paris that arrives around noon and you find the rental office dark and locked. There is nothing that warns you when you rent the car. We were victims of this before so knew to watch for it with Avis but it is really annoying. For the return, the instructions to return the key were to go to lost and found on platform 1. There is no platform 1. After a 10 minute search, during which the Caen train station information desk was unmanned, we asked an attendant at the hot dog stand where lost and found is and were directed to platform A. The lot to return the car is a substantial walk to the train station, which is not told either on the contract or verbally. So we walked all that distance with a lot of luggage when we could have dropped all that off ahead of the return and sent one person to this lot, not 4. The location of the return lot is VERY obscure. We had a GPS and even so found the entrance to the lot to be extremely hard to find. A map and some verbal directions instead of just an address would have been helpful. We found it but almost didn't, even though we have been there before and I recall a LOT of driving around the first time.
Limited customer servicePositiv: The interior of car was comfortable. Location of car rental to train station was greatNegativ: Customer service. First, I was not completely sure of the terms based on conversation at checkout. Two: after finding car on street, we noticed Big ding on front right corner and several scratches on side panel. Agent was not aware. Three: returning car to lot and turning in keys to information person at train station did not seem like a good business.
How to cancel!Negativ: I had miscalculated the dates, so, wanted to delay by a week. I could not cancel on line. I tried by email, but the given email kept being rejected. Eventually I called my phone and canceled. Not very convenient. I had canceled hotels before thru kyak and that was much easier.
Great Customer Service from EmployeesNegativ:
Take to long to refund deposits !!!
Le TourPositiv: Ease of processing
Location of office Negativ: Hours of operation of agency
Buchen und Stornieren!Negativ: Ich hatte die Daten verkalkuliert, so wollte ich unverzüglich durch eine Woche. Ich konnte nicht stornieren auf der Linie. Ich habe per E-Mail, aber angesichts der E-Mail immer abgelehnt. Schließlich rief ich mein Telefon und erfolgen. Nicht sehr praktisch. Ich hatte vorher storniert Hotels durch dem Kajak und das war viel einfacher.
Positiv: Toller Kundenservice vom PersonalNegativ: Brauchen zu lang für Erstattungen! !!
Le TourPositiv: problemlose Verarbeitung
Lage des OfficeNegativ: Öffnungszeiten der Agentur
Positiv: Well on gas Negativ: It sounded like the AC was going to blow up! We requested a car and liked it because of the look advertised on the website but when we got to the shop to pick up it was a completely different car and a lot smaller than we planned for.
Dont respect reservations!!Negativ: I went to pick the car reserved on the day and time ageed but the girl at the airport place just say "im sorry we dont have no cars for rent" i ask about the point to reserve but she just keep saying sorry no cars. Two weeks ago happen the same and i thought that was for the season but seem like the usually do that. Dont trust them!!!
REALLY?!?!?!?!?!?!?!?!?!Negativ: I made the reservation on Kayak, they gave me the wrong address so I had to go to the airport. There, a very impolite lady from Budget, with zero customer service skills, refused to rent me a car, arguing she had no cars and there was no reservation.
That is why I am surprised Kayak has the guts to send me a review form for a rental that never happened.
Pico y Placa - learn about it before hand!Positiv: Nice service- although i got charge for the first time in my life for have the car dirty on the outside :SNegativ: Pico y Placa is a policy for rush hour, in which YOU CANNOT USE YOUR CAR! that makes it very hard to plan ahead.
INCORRECT FINAL CHARGES!Positiv: The car was great. Economical, clean, efficient and the Dollar Rep was friendly and informative.Negativ: Originally I reserved a car for 5-days, but plans changed before I picked up the car. When I picked up the car I changed the reservation to 4-days which was entered into the computer and confirmed by the Dollar Representative. When I dropped off the car, 4-day later, I was still charged for the full 5-days.
Not the vehicle I had reserved Positiv: Office staff was ok, dealt with the situation politely and promptly issued me a refund. Negativ: I had reserved a Citroen Berlina, which can be used as a car or small utility vehicle that has windows all around and can seat up to five people. I arrived to the Enterprise rental place and they did not have such vehicle, so they wanted to give me a large, windowless van, econoline style. I refused since it’s was not what I had reserved. They did not have other vehicles or cars available so I cancelled the rental and went next door to Avis.
Positiv: Both ladies in the check in and out where very nice and accommodating. Negativ: When we got the car the reverse didn't seem quite right and the day we were returning the vehicle the reverse quit working entirely. So we had to put it in neutral and push it, to back it up. Thank God it was the last day of the rental and we weren't miles away from the rental drop off location, however, it was very challenging trying to get it there and parallel parked.
Positiv: Perfect car & right price
Positiv: Enterprise met expectations with the type of car (automatic) and the car was in a good shape, plus people were very helpfulNegativ: As this was a European rental, the hours of operations were not as good as US offices with typically a 1-2 hour break during lunch. Plus there was only one person at the counter and I was unable to return the car since the counter person was helping others and took off for her lunch break. In addition, parking was not available. All of which made it difficult to return the car. I had to wait an hour and a half for a new person to show up after the lunch break.
Positiv: Perfektes Auto & direkt Preis