Mietwagen am Flughafen Caen

Negativ: Our car was not ready for 6 hours after planned pick up which delayed our plans

Positiv: I paid the money on kayak and when I got there, there was no car for me. I’m now begging a claim on my money back

Negativ: Everything. This is the worst service I’ve ever experienced and will never use kayak again

Negativ: We checked out the car and the agent said it was unlimited mileage. We even told him where we were going. He said just return the car with the same amount of gas. When we returned, the other agent said we owed fir mileage. We explained everything but he wouldn’t budge. He charged us $12 USD in cash and put it in his wallet, which also made me skeptical.

Positiv: The online process was fine. Straightforward and easy.

Negativ: Budget rentacar staff at the counter was not helpful, had dismissive attitude. We ended up renting from a different agency.

Dont respect reservations!!

Negativ: I went to pick the car reserved on the day and time ageed but the girl at the airport place just say "im sorry we dont have no cars for rent" i ask about the point to reserve but she just keep saying sorry no cars. Two weeks ago happen the same and i thought that was for the season but seem like the usually do that. Dont trust them!!!

REALLY?!?!?!?!?!?!?!?!?!

Negativ: I made the reservation on Kayak, they gave me the wrong address so I had to go to the airport. There, a very impolite lady from Budget, with zero customer service skills, refused to rent me a car, arguing she had no cars and there was no reservation. That is why I am surprised Kayak has the guts to send me a review form for a rental that never happened.