Positiv: Cars are onsite, no shuttle ride required only a short walk.Negativ: Drop off instructions weren't given at time of pick up, there's 2 designated spots for dropping cars off that you are supposed to park in. Not a huge deal, just wasn't aware so it took a few extra minutes to figure out what to do when I pulled in the lot.
Always a good dealPositiv: Free upgrade, easy drop off, unlimited milesNegativ: Pickup was slow - the customer service representative kept saying "excuse me" and walking into the back room for 5-10 min. The other rep. at the counter got through THREE different groups of people in the time it took us to get a car, and we were pre-booked with no hang ups.
Positiv: NothingNegativ: Everyone I talked to told me something different. I would rather walk or take a city
Great deal, great service - just one small shockPositiv: I signed up for a mid-size car for a great price on line. When I arrived to pick it up, the staff was friendly and helpful, and offered me a free upgrade to a small SUV. I was able to travel in comfort, and when I returned the vehicle, staff was once again very wonderful. Ethan at FNT, I'm talking about you! Thanks for being awesome.Negativ: The airport where I rented (FNT) required a $500 deposit for anyone with an in-state driver's license that didn't fly into the airport. Luckily I was able to cover it, but that information would have been helpful on the rental agreement. A woman in line in front of me was in tears because she hadn't know about the policy, and was unable to present the deposit. I understand the reason for the policy, but it would have been good to know ahead of time.
Excellent employeePositiv: The woman who checked us out at the reservation counter was amazing. She was friendly, organized, and proficient. I believe her name was Tricia.
Flint to Cinci drivePositiv: Very cheap price for one-way.
Great Ride - Excellent ServicePositiv: Car was clean and excellent to drive. The staff was courteous.Negativ: No issues at all.
Positiv: NichtsNegativ: Alle, mit denen ich gesprochen habe, sagte mir, dass ich mir etwas anderes. Ich würde lieber oder nehmen Sie eine Stadt
Ausgezeichnete AngestelltePositiv: Die Dame, die uns auscheckte an der Rezeption war unglaublich. Sie war freundlich, organisiert, und tüchtig. Ich glaube ihr Name war Tricia.
Flint nach Cinci FahrtPositiv: Sehr günstiger Preis für eine einfache Fahrt.
Super Ride - Exzellenter ServicePositiv: Auto war sauber und exzellent zu fahren. Das Personal war sehr zuvorkommend.Negativ: Keine Probleme.
Poor Service Dirty CarNegativ: Computer system was down and took 45 minutes to get the car. No apology offered. Car windshield was filthy INSIDE forcing me to buy Windex. Car smelled like cigarettes.
Positiv: Easy drop off. Very courteous clerk.Negativ: No complaints at all.
Superior servicePositiv: Closeness of counter to car and reasonable price for a top line car.
Positiv: Quick, easy pick up.Negativ: NA
Negativ: Asked for a minivan which was necessary for handicapped passenger, and was not able to get one. Car seat for infant was dirty with food pieces in it.
Schlechter Service Schmutzig AutoNegativ: Computer System war unten und dauerte 45 Minuten, bis das Auto. Keine Entschuldigung. Auto Windschutzscheibe zwingen mich zum Kauf von INNEN schmutzig war es mit Windex Spray. Auto stank nach Zigaretten.
Positiv: Einfach absetzen. Sehr zuvorkommende Angestellte an der Rezeption.Negativ: Überhaupt keine Beschwerden.
Positiv: schnell, einfach abholen.Negativ: Na
Positiv: pick up and drop off car right at the Flint airport convenient. No shuttle travel.Negativ: Had to put air in the tires as the low pressure warning came on - twice. Windshield got hit by a rock and cracked. Couldn't contact anyone at Budget in Flint for advice. Never answered their phone. We will see how the charges go for the windshield. ???
Budget sucksPositiv: Vehicle was cheap on gasNegativ: Customer services was poor they wouldnt give me the vehicle I request had too argure about the rental car for a hr they seemed like they was racist
Positiv: 0n time no problems
I saved $63.00Positiv: I saved $63.00 going through "Kayak". I originally reserved a car from Budget and when advised by my son to use this company the price for the same car was only $48.00 compared to $111.00. Thank you for the opportunity to do business with you.
Positiv: the attendent at the desk was very confinent and carful-I also told him so.
Negativ: No instructions on returning. Just parked it in the same area and went inside....no one checked it, acknowledged it was ok, etc.
excellentPositiv: was able to get the czr quickley and the return process was also very quickley no problems will rent again
Room for improvement Negativ: The car was not ready upon arrival and the sales lady tried up selling me to luxury car that was ready instead for additional cost. While the car was supposed to be non smoking it smelled like smoke. The interior back window was very dirty and hard to see out.
Positiv: pünktlich keine Probleme
Negativ: Keine Anweisungen nach der Rückkehr. in der gleichen Gegend nur geparkt und gingen hinein ... niemand geprüft, anerkannt war es ok, etc.
Fumes for rentPositiv: Really?Negativ: Reserved a mid- sized compact but got a tiny mini-fridge on wheels for my visit to Sub-Zero Clarkston, MI. Even worse, the interior gave off noxious paint fumes ( how was this possible)? And dangerous: the windshield washer fluid was either empty, or the sprayer was broken in that p o c Hyundai Accent.
Bait and Switch Negativ: Reserved a car at Dollar using Kayak and when I got there to pick the car up I was told that they do not accept debit cards or cash.
We stopped using credit cards 5 years ago and this has never been an issue before, so after a bit of panic I called my daughter and had her make the hour trip to rent the car using her car. Since she is under 25 they added $28 per day to the charges. Than they added another $15 per day for me to a driver on it. We then get the car, about 90 minutes after we arrived at the desk, and it is not an Intermediate model, but a Fiesta compact. Go back to the desk and are told that is what I reserved. At this point we are way late leaving for the funeral we are attending, so we just take the car and leave as we have no more time to argue with the desk agent.
Later I pull up my reservation and see that I had in fact rented a Intermediate sized car and 4 people ended up spending 20 hours in a little tin car because of the desk agent lying to me.
I am a bit upset at Kayak for not notifying me of this locations payment policies and steaming mad at Dollar for their dishonest desk agent.
Positiv: dfzdfzdfgNegativ: zdfzdfgzdg
Bald tiresPositiv: The costNegativ: Late getting car. Upgraded, nice but the tires were so bald that I hydroplaned all over in the rain. Almost lost control several times!
This people customer service is the worst I have ever seenPositiv: Nothing, the person at the front desk was disgusting treating us. It was charging for everything thus the rate sky rocket to almost 1K for the 10 days. I think was the result of seeing that we booked there Kayak. At the end we did not rent the car... We went with another company near home and they service and customer care was EXCELLENT, they even upgraded us to an SUV since they did not have the size car that we rented available.Negativ: Everything and specially the man at front desk. The company should fire this guy since is making lose money for them.
joy ridePositiv: driving someone else's car. my name is douglass owen quinlan and I approve this message.Negativ: driving someone else's car. I love my truck but it don't 60 miles per gallon for 25 dollars.
Negativ: Rental policies were different than represented. Didn't rent from Dollar. Will not rent from any Hertz affiliated companies.
No vehicle guarantee!! Negativ: Showed up at 8am and found I made the reservation for the wrong day(no big deal). Tried to get a vehicle and was told they had none. The attendant then told me he couldn't get me a car until 2pm. He said he had 38 rentals before noon and on 23 cars outside. I then went to the site and was able to book a car for 10am. When I went back up and asked him about it he said "we don't guarantee a vehicle". I asked him why the site allows me to book a vehicle when you don't have any or won't guarantee a vehicle? He said "that's the way the site is unless we call them and tel them to shut off the reservation"
easy in & out! Positiv: fast service , cars were readily available just outside baggage claim
Negativ: Didn't explain rental agreement and ended up over charged for mutilple days and extra overages. Very poor customer service
Rude EmployeePositiv: Everything besides service was great.Negativ: Car was not ready at pre-scheduled pick up time. We were told we had to wait for it to be cleaned or take a different car that was significantly more expensive. We asked if we could could an available car for the price of the original & were rudely told "that's not how it works". So we decided to wait for the reserved car to be cleaned which took at least 45 minutes. Employee offered no apologies & was extremely condescending.
Car was clean and had great gas mileage.Negativ: We called to see if we could turn car in early as we didn't need it as long as we thought. We were told we would have to pay for the entire time plus a penalty each day.
Not much helpPositiv: CarNegativ: When to the service counter. It costed 100. A night for this car and they wanted to add 13.50 to have my spouse drive it. They made us walk way out in a dark parking lot and did NOT bring the car to us. Then there were door dents not reported so we had to walk all the way back up and the counter person did not come out and look at them. We waited to show the dents for 2 other clients which took about another 1/2 hour of our time. Just poorly managed... not very good customer service and costly.
Simple, quickPositiv: Pickup in Flint - Easy access to counter area, friendly staff, nice car. Negativ: Car didn't have USB to charge phone. No USB or BT to intreface with stereo.
Einfach und schnellPositiv: Abholung in Flint - Leichter Zugang zum Schalter Gegend, freundliches Personal, schöne Auto.Negativ: Auto nicht über USB-Telefon. Keine USB oder BT intreface mit Stereoanlage.
Very satisfiedPositiv: The car was ready when I needed it.
The car was the size I had requested.
Customer service was excellent
The location of the pickup was better than expected.
Clean car. Drop off not very clear.Positiv: The car I rented was clean and almost brand new. I had it for 9 days and enjoyed driving it (2017 Impala)Negativ: The drop off process wasn't explained very well.
Casey at the counter was incredible!!!Positiv: The customer service at the desk was the best I have ever experienced. Casey was the best. I wish he could teach a class on how customer service is the core to a company. The transaction was smooth and fast, he explained everything and got us on our way in no time.Negativ: There were some water bottle caps in the car and the car didn't look like it was vacuumed in the trunk.
Sehr zufriedenPositiv: Das Auto war fertig, wenn ich es brauchte.
Das Auto war die Größe hatte ich gebeten hatte.
Der Kundenservice war ausgezeichnet
Die Lage der Flughafentransfer war besser als erwartet.
Sauber Auto. Absetzung nicht sehr klar.Positiv: Ich habe das Auto gemietet war sauber und fast wie neu. Ich hatte es für 9 Tage und genossen es fahren (2017 um 41 Prozent gesenkt werden Impala)Negativ: Die Absetzung Prozess war nicht sehr gut erklärt.
Positiv: The car was nice and a good price, purchasing the insurence online was the best deal!Negativ: The insurence at the branch was 3 times the price of the car!
Horrible Positiv: NothingNegativ: Wouldn't expect my debit card
Charged twice my reservation pricePositiv: NothingNegativ: I reserved a standard size. When I went to pick up the car, they told me I reserved a "whatever is available" size and gave me a compact size, which would not fit my family and luggage. They then gave me a standard size after I complained but for twice the price. And the car wasn't even clean! Never again. Thrifty is a huge disappointment.
SchrecklichPositiv: NichtsNegativ: Ich würde nicht erwarten würde meine Debitkarte