Mietwagen am Flughafen Bay City Saginaw

Positiv: People at the Hertz Counter at MBS airport were fantastic

Negativ: the car had mechanical issues with the tires and traction. the worst thing was the smells in the car, the car had a smoker in it previous to my rental, cigar and weed smoker and the car reeked of those smells. In addition to that the rental location has overdosed the car with liquid air freshener in an attempt to cover up the smoke. It overwhelmed my sinuses and I was unable to exchange the car it was horrible

Positiv: The staff at both locations was amazing. Very helpful and on top of it.

Negativ: The car was awful, it was the absolute worst car I have ever driven as a rental. I will never buy a Nissan. Poor choice to put in as a rental. Car has trouble handling over 70 mph, uncomfortable and super annoying.

Positiv: staff was fine

Negativ: The car had just been used by a smoker, and smelled horrible. It was too late to get another rental as I arrived on the last flight of the day, otherwise I would have exchanged it. Unfortunately I had to leave the area, and there was no time to go back to the airport and get an exchange.

Positiv: The service is fast

Negativ: Cars inside sometimes Dirty

Not a return customer

Positiv: The Nissan Maxima the car I got for the ride home.

Negativ: I didn’t like The dead battery on the Ford Fusion hybrid while I was in Myrtle Beach parking lot of my condo. AND Returning car on Easter Sunday to find no one at the Hertz counter in Freeland airport. No sign, no help (not even a number to call) with lots of questions. Had to call 3 people to get help.

They gave our car away - no car

Positiv: Disappointed

Negativ: Our flight was delayed, they gave our car away and had no cars to rent. We had to find another option. Hertz will no longer be my second choice for car rentals. I will ask my team to not rent from Hertz. Sorry but we were stranded and no help.