Quick and EfficientPositiv: I received an upgraded vehicle. The staff were very pleasant.Negativ: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
In comparison to EuropcarPositiv: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
Positiv: staff were helpful about getting us a bigger car that met our needs for not too much more than original priceNegativ: description of car size we reserved didn't match what we were offered on arrival
Excellent customer service, no wait time.Positiv: Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.Negativ: Nothing.
Car condition poor and difficult Negativ: The car had 30,000 miles and was covereved in small dents and scratches. I questioned this with the rep. Who was helpful and she used a small plastic template stating only large damage is considered material. However when i rerurned the car a different rep started examining every tiny scratch with NO TEMPLATE in sight. I looked after the car and all the damage was on there. After some arguing she agreed. But i will not fo back, ill use Sixt where you get none of this rubbish and much newer cars.
Required to keep the parcel cover in the carPositiv: Car was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quicklyNegativ: The car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.
Friendly and helpful!Positiv: The staff were perfect. Our shuttle bus driver, pickup and drop off agents were all really friendly and extremely helpful in every way! The car was exactly what we needed, and there was no attempt to aggressively sell us an upgrade. Top points all round!!
Great Service and VehichlePositiv: Getting to the office was easy and the check in and check out services were very easy.Negativ: N/A
Excellent ServicePositiv: Ease of pick-up and drop-off. Good price.
Easy rental for first time in the UKPositiv: When we arrived we realized the reserved vehicle would be too small, but Delina quickly proposed an alternative solution, and also suggested a GPS unit that was much more useful than our smartphone. A great week of traveling around the UK - thanks Enterprise & Kayak!
Compact rental in LondonPositiv: The size was perfect for zipping around and parking- I was even able to fit ikea boxes for a storage unit in it! (Barely). It was a great value.Negativ: Slow on accelleration.
HyundaiPositiv: Comfortable seats in front- basic features. More than adequate storage. Good price, good value. Enterprise staff is wonderful- great customer service!Negativ: Latch on trunk wouldn't work- having to remove key and unlock doors in order to open trunk( boot?), no power in accelleration
One of the best car rental experience Positiv: Overall experience was great, from quick pick up at the terminal to driving out from the rental place, also the returning the car back to Enterprise was quick and easy, no waiting time at all.Negativ: Nothing
Positiv: good service