Mietwagen in Lakeland

Positiv: Car handled fine and was reliable. Pricing was good.

Negativ: Facility was understaffed and wait times for pickup and dropoff were unacceptable. The vehicle had numerous scrapes, dings and dents in it and resulted in a painfully long experience becoming even longer as we had to document all of the marks prior to leaving. All told, pick up took over an hour with only 3 customers in the storefront. Drop off took a half an hour and one person was waiting on a line of 5 different customers with no assistance. The only reason I got out in a half hour was that an employee came in on their off day to check something and ended up clearing out the line. The customer service by the staff was just fine, it was the lack of staffing available that compounded the customer and staff’s lives.

Negativ: I paid online thru Kayak with a debit card. I did not like that Hertz put a hold on my debit at the time of pickup. I asked if they could use my credit card instead and they said that the MUST use the same card the was used to pay online. This will prevent me from doing it this way next time.

Horrible experience

Positiv: Only thing I did like was a clean vehicle!

Negativ: Horrible customer service! They try to get you to pay more even after a set reservation! Then they kept my $200 deposit and won’t return it after them saying I will get it back in 24-48 hrs! Still no deposit back! Then I’m told call customer service and which they are no help either! Please go elsewhere if you can! Can’t even give 1 star!

Office is Poorly Ran

Positiv: The vehicle I ended up with was very roomy.

Negativ: Poorly run office, didn't have the SUV we reserved well in advance (or cars others had reserved). Poor kid filling in at the desk didn't know what to do and called the manager in front of us BEFORE he told us he didn't have the rental...so we found out during his heated discussion with the manager that they didn't have our SUV. We ended up with a very dirty minivan, but at least we got a rental. Drop off took 25 minutes.

Daniel

Positiv: The car was clean when picked up. The staff was friendly.

Negativ: There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.

Worst experiance ever

Positiv: Nothing

Negativ: the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmare