Good experience overall Positiv: It was all good
Gute ErfahrungPositiv: Es war alles gut
Scotland rental.Positiv: Ease of access and check in process was quick. There is a close service station to fill tank.
Negativ: Rental return poorly signposted. Had to wait too long for a shuttle back to airport.
Positiv: Excellent all waysround
Schottland Vermietung.Positiv: Ease of access und das Einchecken war schnell. Es ist ein in der Nähe Service Station Tank zu füllen.
Negativ: Vermietung wieder schlecht ausgeschildert. Wir mussten lange auf ein Shuttle zurück zum Flughafen warten.
Positiv: alles war ausgezeichnet
Ripped off, Positiv: The car itself was decent, full size + luxury as described (although Volvo not Mercedes). No sign of any Mercs on the lot either, so not sure if they actually have any.Negativ: The worst service EVER upon pick up from Easirent. No routine shuttle bus from airport, apparently you have to phone for a pick up but no contact number was given. Jumped in a cab to rental center but it has moved & Kayak has incorrect address. Eventually arranged pick up, took 1 hr 30 mins for the shuttle bus to arrive after I managed to speak to them + everyone was totally unapologetic and basically complaining about how hard they were working. There were 2 customers ahead of me in the queue when I finally arrived at rental center but it took an hour to process them + me. The woman in front of me was in tears because of the standard "you need to take our premium insurance" line which left her an additional $600 out of pocket. Of course, I got gouged as well an additional $100... "we cannot let you take this car without additional insurance, you're not legal on the road without it" despite the fact my US credit card covers this and I don't have a problem elsewhere. Companies like this should NOT be in business, and thankfully the service is so bad that they won't be for long, there is no way they can survive when they are so appallingly bad.
Avoid this company-Big ScamPositiv: NothingNegativ: The hidden charges and fraudulent practices
Positiv: The price Negativ: The 40 minute wait to be seen
Positiv: Easy access to/from M56 near Manchester Airport.
Friendly staff but very busy.Negativ: Hidden fees.
Very expensive insurance.
Empty fuel tank. I had to find a service area immediately or risk running out of fuel.
Vermeiden Sie dieses Unternehmens-Big BetrugPositiv: NichtsNegativ: Die versteckten Gebühren und betrügerischer Praktiken
Positiv: Der PreisNegativ: Die 40 Minuten Wartezeit zu sehen
Positiv: Great service
Positiv: Toller Service
Positiv: The man who served me at the start was nice, helpful and efficient.Negativ: Got automatic when I wanted manual
Positiv: Smooth transition and very helpful and polite staff member Negativ: Waiting on bus to car rental village cold after flying in from Croatia
Mixed, but generally good.Positiv: Nice clean cars and helpful staff.Negativ: Had to wait 45 min for pickup, and bill was £20 more than it should have been - but they were quick to address when I pointed it out.
After long wait at counter, company would not honor arranged price Negativ: Company required purchase of insurance which would more than double rental price. Declined to rent and rented instead from National at adjacent counter with no problems and lower price. Will not rent from Europcar again. Was fortunate to find and available car, in same class, at a good price during holiday week..
Positiv: The car was clean aNegativ: Representative I initially self with was unpleasant. Fortunately someone stepped in to be more helpful.
The cost was much more than I paid during my last visit to the UK.
ended up a rip-offPositiv: A good high quality car, friendly personnelNegativ: was lured in by low online rate but then aggressively upsold into insurance that I didn't need, such that I ended up paying three times the amount I was originally quoted. I would not use them again.
Why is car rental at British airports so awful?Positiv: Car was fine, but lacked any frills.Negativ: Heathrow and Manchester seem designed to give the worst possible first impression of the country, and the car rental facilities are the worst of the worst. Have the designers never traveled to a half-decent airport in the US, Asia or Europe? Poor signage (also at Gatwick); lousy shuttles; complacent service by people who clearly don't care. This trip was capped by a ridiculous charge for an invisible "dent". The car rental has a veneer of efficiency (e.g. Electronic check-in), but this was a poor and sloppy experience through-and-through.
Don't trust KayakPositiv: NothingNegativ: Hertz refused to release the car at the price quoted by Kayak. Even though I had pre-paid the insurance.
I hired a car from Avis at a lot less.
Also it seems I am unable to reclaim the pre-paid insurance.
Positiv: Dropoff was very smooth.
Quick & EasyPositiv: Attendant came right over. Great attitude considering it was before 7 am on a Saturday. No hassles on the turn in checklist. Asked which airline I was flying - told me the terminal - and which shuttle bus to board. That's service !
Vertrauen Sie nicht KajakPositiv: NichtsNegativ: Hertz weigerte sich zur Freigabe der Wagen an den angegebenen Preis mit dem Kajak. Obwohl ich hatten einen im Voraus bezahlte die Versicherung.
Ich mieteten ein Auto von Avis in einem sehr viel weniger.
Es scheint, als wäre ich auch nicht in der Lage, reclaim the pre-paid Versicherung.
Positiv: rücksichts verlief sehr glatt.