Mietwagen in Missoula

Unattended dropoff.

Positiv: Appears to have worked.

Negativ: No useful Enterprise signage in the return lot. Sorted out the unattended return M.O. by analogy from National signage in next row.

Enterprise was an additional failure to the day.

Positiv: Nothing.

Negativ: I reserved our rental car for noon along with purchasing additional insurance. Our connecting flight in Chicago experienced mechanical problems and after 3 hours of trying to fix the problem, we had to change gates and planes. Our arrival to Missoula (a VERY small airport) was delayed by 3 hours. When we approached the counter to pick up our car, they said they gave it away after 2 hours and had no cars available for us. Since I reserved the car with a credit card and Enterprise had to know that the flight would be arriving late since there were only 3 gates, I was frustrated that our reservation wasn't honored. They also wanted us to commiserate with them because they were short an additional 7 cars. Will never rent a car through Enterprise or Kayak for that matter.

What a pain

Positiv: They were easy to find but to find a parking spot for enterprise was a pain in the tail we had to drive all over the place to find a spot to park.

Negativ: They were unorganized and then never found my car account and I don't even know almost a month later what the total was. I wont see until I get my bill.

Positiv: The car I finally got was nice.

Negativ: Pickup time was reserved for 1200. When I got to the counter at 1500, my car wasn't clean yet. When I finally got my car, about 30 minutes later, it wasn't the right size vehicle. I took it anyway because I wanted to get on the road, but had to come back because the AC didn't work in the vehicle they gave me.