Negativ: Unfriendly and unreliable
Montego Bay RentalPositiv: The quickness & efficiencyNegativ: The price
Negativ: Unfreundlich und unzuverlässig
Montego Bay VermietungPositiv: Die Schnelligkeit und EffizienzNegativ: Der Preis
Worst everPositiv: Nothing-I will never do business with budget. There was not one good thing. We didn't even get the car. I had to go to Enterprise. I made two reservations and when we arrived. The employees refused to give me the car we had confirmed. We stood there for over 2 hours. The employees said I would of had to pay $2200 to rent the car I already had confiremed months prior to my arrival. Then they mocked me and said they would give me a two door car and I had a baby, car seat, a stroller and five 50 lbs bags. My child was extremely hot and screaming the entire time because the heat was unbearable. When I asked to speak to a manager they said she was in a meeting for the next week. Then it got to a point when they just kept rolling their eyes And condescending. I will be writing a letter to corporate and to kayak.Negativ: I will never do business with budget. There was not one good thing. We didn't even get the car. I had to go to Enterprise. I made two reservations and when we arrived. The employees refused to give me the car we had confirmed. We stood there for over 2 hours. The employees said I would of had to pay $2200 to rent the car I already had confiremed months prior to my arrival. Then they mocked me and said they would give me a two door car and I had a baby, car seat, a stroller and five 50 lbs bags. My child was extremely hot and screaming the entire time because the heat was unbearable. When I asked to speak to a manager they said she was in a meeting for the next week. Then it got to a point when they just kept rolling their eyes And condescending. I will be writing a letter to corporate and to kayak.
Positiv: Its a great rental company staff were friendly the car drives good I will go back to budget next vocation
Very smoothe by Jamaican standardsPositiv: Upgraded at no charge to a Suzuki Baleno. Great fuel economy, plenty of room and cargo space. Car was loke new and clean.Negativ: Check in took a while, but by Jamaican standards went pretty smoothe. All the rental companies are in a tiny lot at MBJ airport. A little challenging maneuvering to the main road.
Positiv: I will never book with your company i when to Jamaica they let me know what they out of car it was so bad for me i have to go out side and try to rant a car from a guy take my money and say he going for the and don't come back $400 us this causes by your company
Positiv: courtesy of staffNegativ: they need more staff to expedite their services better
more selection of cars/ SUV's needed
Positiv: Pick up and drop off was smooth. Price was very reasonableNegativ: Car wasn't that clean
Positiv: The staff was great. Very helpful with answers to all my questions. Negativ: The rental price was a bit much but the vehicle itself was great.
Positiv: Höflichkeit der AngestelltenNegativ: Sie brauchen mehr Personal zu beschleunigen ihre Dienstleistungen besser
mehr Auswahl an Autos/ Geländewagen erforderlich
Positiv: Abholung war problemlos. Der Preis war sehr vernünftigNegativ: Auto war nicht so sauber
Below average product Positiv: The staff were friendly and very accommodating. Pick up and return to the airport was very fast.
Negativ: I was not told that I had to put down $1000US deposit. That was a gut hit to start a vacation. While we had no mechanical issues the quality of the car left deep concern that we could. Luckily, we had the car incident free. I think the basic details for renting in particular country needs to be explained when that location is selected during the booking process or any requirements for the selected rental company. I am still awaiting my deposit to be returned. It's crazy that I had to pay up $1000US defore I could get the car but now have to wait days after returning the car to get my deposit back.
Worse of all my booking was for 4/12 to 4/20 and they had me down for returning the car on 4/19 at the same rate I was quote when booking the car. My reservations stated - week + 1day. They wanted to change me $52 more for 20th. Fortunately, I had my reservation info and they wrote off the last day as part of my reservation.
Very poor location / errie office space. Positiv: The man who helped me was nice. It was just a little bait and switch like. I hope you guys review this location.
Sehr schlechte Lage / errie Bürogebäude.Positiv: Der Mann, die mir dabei geholfen haben, mich war schön. Es war nur ein wenig Lockmittel wie. Ich hoffe, euch Bewertung dieser Lage.
Really nice people and pretty convientPositiv: People were very niceNegativ: Not at the airport but not to far!
Poor 1.5Positiv: Nothing at allNegativ: The price was 3x higher than quoted on the reservation. Very slow process of pick-up and drop off. Asked for a 12,000USD hold is I would not accept their insurance while I have my own attached to the credit card. Tank was half empty when I picked up. There was no washing liquid Please avoid them.
Positiv: red stripe in office. if it wasn't for one girl in the office that told the other girl behind counter that my girls credit card was good she was going to charge me 200 moreNegativ: airport pickup driver let unknown subject pick my bags up and put them in the pickup drivers vehicle. unbeknownst to me unknown subject did not work for challis. us demanded a fee from me, thinking he worked for challis I tipped him. unprofessional. then the office tried to charge me another 200. for not having the credit card they used. my girl had one finally. did not see in the fine print u needed a chase world credit card to waive cdw. Yaris was a box,270.000 miles my girl said. batt kept dying u could start it with a fingernail file. finally after 2 batteries they figured the key was being pulled out in acces. due to a worn key. they brought me a Honda, nice finally. good service.
Ripp-Off Jamaican Rental Car know as Chablis and/Positiv: nothingNegativ: They required a $1000 deposit Hold for the rental. This was not indicated when I made the reservation online. They would not accept some major credit cards for some obscure 'insurance' reasons.
The roads in Jamaica are bad. Potholes are everywhere. Getting a flat tire is a high probability. We had one. We paid for the repair. Rental Car company charged us for a 'new' tire because they would not accept the repair to the flat. This cost us another $100 in total. They also wanted 'cash' for the replacement tire and did not want to take a credit card. I assume they thought we might fight it when we got home. Never rent from a local rental car company versus a major provider like Hertz. You may pay a little more but with a lot less aggravation. .
Positiv: The car was ok even though the price was much more than I had bargain for..Negativ: The spare tire for the car was defective..upon returning the car, the seems to be looking for every little thing to charge my deposit.
Wirklich nette Leute und sehr praktischPositiv: Die Leute waren sehr nettNegativ: Nicht an den Flughafen, aber nicht zu weit!
Positiv: Great service.
Positiv: Der Service war Klasse.
Very poor service indeed. Would not use them againNegativ: When I arrived at the Europcar desk in Montego Bay nobody was there I had to wait for 30 minutes before someone turned up. They tried to take $1500 for the deposit instead of the $1000 deposit which was stated on my booking. Worse still they did not give me the Suzuki Vitara jeep that I had booked and paid for in advance. Instead they gave me a people carrier on a temporary basis but the sat nav and spoken instructions were in Japanese. I do not speak Japanese! They said there was a minor problem with the Suzuki Vitara which would be fixed but they would bring the car to me the following day to the place where I was staying instead. They did not fulfil this arrangement and did not contact me at all regarding the the car. I called them every day since my arrival to find out when would the Suzuki be delivered to me, as the people carrier was totally unsuitable for my needs. They were unable to give me an update on the situation. On the sixth day of my trip I spoke to the so-called Customer Services desk again and all they could do was apologise and then they told me that the Suzuki was now ready for me to collect at the airport. I told them that it was unreasonable to expect me to drive back to the airport to collect the Suzuki when they should have delivered it to me as they agreed. Besides, I was actually leaving Jamaica the following day. I have heard that this may have been a scam as Europcar may have given the Suzuki Vitara car to another Customer and charged them a premium price for it. Don't use Europcar Montego Bay!
Where Are You Positiv: Thanks for kindnesses of strangers. .Even though it's late at night, budget, avis and thrifty were very helpful. Only one company was going to get my business. They all talked to one another so that I got the best deal.
Negativ: Yeah I got delayed, but where are you. No phone ,or office. How am I to get a rental. Even when information got your # why didn't you answer
Positiv: Probably the worst car rental I've dealt with in my life never again
Negativ: Nothing staff you wish no manners, !
Positiv: Great service, I am impressed with the MOBAY STAFF
Poor customer service and non-standard vehiclesPositiv: The customer service was Poor and extremely slow. It took approximately 2 hours to finish the paperwork. I was taken off-airport to another site to complete the paperwork. There I was told the booking was not with Hertz but with another company called "Firefly."
These people appear to running a sub-standard rental service with old and salvaged vehicles with the Hertz brand as cover.
The car provided was an old model year Toyota Corolla that looked like it was salvaged from an accident. They made an effort to clean it but it still had a weird smell and it looked battered.
Despite the substandard look of the car, I took it anyway in order to remain loyal to Hertz as Gold Plus member and gain some points. On the drive to the hotel I noticed the car was extremely mis-aligned, it had a significant drift to the right. The engine struggled the whole time for the 10 mile trip that was mostly flat. I intended to travel across the island and I had serious doubts the car would be able to make it especially over the steep hills of Jamaica. I knew for sure it would be difficult if not unsafe to drive it at highway speed due to the mis-alignment so I returned it with the intention of getting a newer, better car.
Upon returning to the airport, they had a newer model Toyota Corolla on the lot but they said it would cost me more because the newer car is a Hertz vehicle while the older car with the lower rate is the "Firely" rental. There was no documentation during the booking process that showed any reference to Firefly, I thought I was booking a Hertz rental. I feel I was SCAMMED. I asked to be given the newer "Hertz" vehicle for the same rate but they refused.
Five hours after landing and beginning the rental process I'm still dealing with a rental car issue. Luckily, I also had a reservation with Island rental car. I asked Hertz to void my current rental because I will be going over to Island car rental to get a car, They were not fazed by that threat, they did not seem to want to keep the business which I found odd. They voided the rental after a significant amount of that persuading them that I should not be charged for the day because the car was in bad mechanical shape and I did not use apart from driving to the hotel and back.
I then walked over to the Island Car rental counter and about 15 minutes later I drove away in newer Toyota Corolla. Note that the Island rental rate was less that the Hertz rate but I had chosen to go with the Hertz brand because I know them and rent from them while on business trips in the States.
This event has tarnished the Hertz brand for me. When I am renting again in Jamaica I will avoid Hertz. I will definitely recommend and use Island Car Rental again.Negativ: The whole experience was terrible. The process is too slow. The operation runs like they are in the 1980s. Why are they using so much paper and carbon copies in 2017? If this is a true Hertz rental facility they need to update their operations processes - it should not take two hours to complete a rental contract.
Positiv: Picking up and dropping off was great. Negativ: The price was too high for that class vehicle
Positiv: Super Service, ich bin beeindruckt, wie Mobay Personal
Positiv: abzuholen oder zurückzubringen war großartig.Negativ: Der Preis war zu hoch für die Klasse
Friendly staffPositiv: Friendly staffNegativ: Ease
Horrible Customer ServicePositiv: Representative at the check in counter was rude and unwilling to explain additional charge that they claim were required. I had proof that I have insurance coverage through my credit card company but they refused to honor it. Car was filthy, radio didn't work and car was not given to me with a full tank. Horrible experience.
The price i was quoted online was not the same @ pick upPositiv: I quoted 213cdn online at time of pick up i paid 413cdn. They said it was the insurance and taxes included.
Positiv: Cars were at the terminalNegativ: Had to buy insurance even though I used a world mastercard because the rental was prepaid
They do not have any car available - I just waste my time. Rude peopleNegativ: They were very rude and just told me we do not have car for you even I had a reservation
Prices not as advertisedPositiv: The car was fine and got us where we needed to go. The attendants on the lot at Pickup and Dropoff were friendly and courteous.Negativ: The pricing was deceptive online. I chose them because they sounded of good value. I waived the insurance online because this was covered by my purchasing credit card. Once I arrived they informed me that insurance was not optional and could not be waived and thusly the price of the vehicle more than doubled. They said that it was in the rental agreement provided to me online - I could not find this in my pre-trip emails. Also, the company that charged my card was not Thrifty - not sure if they outsourced in Montego Bay - despite the Thrifty banner over the rental desk. To protect future customers, travel websites whom help facilitate these purchases should be aware of this and make this clear prior to purchasing to ensure that this is taken into account by the user.
Also of note, the desk clerk tried to dissuade me from reading the rental contract saying that I would get a copy of it after signing.
Negativ: I was forced to buy insurance even though I had coverage for rental anywhere in the world both from my car insurance and my credit card. They simply said we dont accept other insurances
Positiv: Not much to like. This was the worst experience I have had with a rental car company.Negativ: The fact that they would not acknowledge that my credit card provides insurance coverage. I was forced to buy insurance from them which increased the total cost for the rental.
The car was not in the best condition. There were things broken on the inside.
While driving, my brakes failed and did not return until after I pumped it for a while.
Consumer beware, Rental Price doubled, my reservation was not honored!Positiv: I did not like anything about this rental. I felt that it was a scam at the pick up location in JamaicaNegativ: My reservaatin was not honored, the $322. price was changed to 532. with a $1000.00 hold on my credit card. The agent in Jamaica said the additional cost was because insurance e could not be waived, and the $1000.00 was a mandatory hold.
Price TWICE as much as quoted!!Positiv: Service and car was fineNegativ: Thought I put down a deposit while I had the car, bc the charges where NOT discussed with me when I picked up the car
ScammersPositiv: NOTHING. Negativ: Reserved a vehicle, got there just for them to tell us they had no more cars and it’s on a first come first serve basis, but “knew another company” that offered a car for almost triple what our reservation was for. We decided to walk away. Clearly scam artists!
Rental Positiv: Pick up was quick and easy. Drop off was also quick and easy. Car worked fine. Negativ: The vehicle was a little beat up but operated well