Convenient, affordable, reliable ski trip SUVPositiv: Able to reserve the all-wheel drive, large-size SUV the day before I needed it and at a very good rate on kayak.com, far less than I expect to pay (40% less than several direct car rental websites). Vehicle was in excellent condition with only 8,000 miles on it. Ran beautifully from Monterey to Tahoe and back through some pretty rough storm conditions. Easy pick-up and return at the Monterey Regional Airport.Negativ: There was nothing I didn't like about the rental car or the company, or the process of getting it online through kayak.com.
Great!Positiv: Great price, great car, great experience.Negativ: Nothing, all good!
Flat tire and no helpPositiv: The car was okNegativ: Car got a nail in the tire. When I called Alamo, they said they would charge us $65 to change the tire for the spare. Ok, fine. But they didn't have any replacement cars for us. So they wanted us to drive to a firestone, buy a new tire, and then hope to get reimbursed for it. We were on a work trip and a schedule. It was completely ridiculous and unhelpful. I couldn't believe that Alamo and Enterprise didn't have a single car to use for one day! Ended up getting the spare on ourselves. Driving it very slowly to our drop off place 40 min away and just leaving,
Positiv: Nice upgrade which we really appreciated when we got into LA traffic!
Did not have car available Positiv: Nothing .terrible Negativ: No car was available had pay twice as much from another car company
Positiv: The car was very clean and nice. The service was helpful and fast.Negativ: No complaints!
Super!Positiv: Toller Preis, tolle Auto, tolle Erfahrung.Negativ: Nichts, alles gut!
Positiv: Schönes Upgrade, was wir sehr geschätzt haben als wir in den LA Verkehr kamen!
Positiv: Das Auto war sehr sauber und schön. Der Service war freundlich und hilfsbereit und sehr schnell.Negativ: Keine Beschwerden!
Negativ: MRY is a great office
Negativ: Rude front desk rep. But to be fair, she was your typical college student with an "whatever" attitude.
Negativ: MRY hat ein tolles Büro
Positiv: Parked the car. Checked in with the desk, was billed and out in a matter of minutes. Bill was emailed home.
Positiv: quick check-in. Car clean, safe, etc. Easy to find the rental counter and return at both airportsNegativ: Was a little surprised there was no walk-around or inspection before hand--had to do that myself, as well as checking the gas gauge.
Incredible value for an overnight, multi-city rentalPositiv: Nice car, good service, and, incredibly, paid less than $40 for a less-than-24-hour rental, picking up in Monterey, CA, dropping off in San Francisco.
Positiv: Everything went very smoothly! Monterey budget/avis guys were super friendly. I'd highly recommend Budget.
Negativ: The Budget rental counter was closed when we arrived at Monterey airport. There were no remaining spaces designated for parking the car we were dropping off and very little direction about how to drop off the car after hours.
Hang onto your gas receiptPositiv: It was a fairly quick check-in and check-outNegativ: I was charged $13.99 for driving under 75miles. Apparently this was in the fine print, but come-on. Unless you bring in your gas receipt, which i did not hang onto, they charge you for driving under 75miles... I filled the tank, but other than the gas gage has not way to prove it.... plus to put this in the fine print is really lame
Positiv: Great car.
Car has been smoked inPositiv: It was easy and convenient picking up and dropping off the vehicleNegativ: The car had been previously smoked in and caused me a terrible migraine.
Ride in ExpeditionPositiv: Comfort, quiet engine, economicalNegativ: Very confusing navigation system, both in setting up and in finding destinations. Also, was unable to add stops/points of interest.
Broken A/CPositiv: The car was clean and easy to pick up and drop off. Negativ: The a/c did not work. It blew air but it was not cold. Upon dropping the car off, the Budget employee informed me that I had a chip in the windshield and had to fill out an accident report. The chip was the size of a grain of salt and he only saw it because it was next to the bar code. What a joke. I drove the car 1 time and certainly did not notice anything hitting the windshield. I hope that they don't try to pin this one on me.
Positiv: I had made the mistake of booking the wrong airport to get the car however they were able to get me the same car and rate without any problems. I really liked the FORD MUSTANG CONVERTIBLE on the scenic California roads
Highly recommendPositiv: Everything! I had requested online and was going to pick up from monterey, CA and return to SFO airport. Plans had changed and I ended up taking to another location but they were just as friendly and cooperative as ever. Negativ: Also, I just needed it for a "day" , so noon to 6pm, but asked about the penalty if it was late, but he mentioned it's for 24 hours so I had until the next day at noon. Obvious, but I would have chosen 2 days if that was the case. Great service altogether!
Great servicePositiv: Friendly, easy and clean!
GO TO Rental Cars Positiv: They were very helpful and understanding of our needs.
Negativ: Unfortunately I reserved an SUV and upon arrival to the check-in desk I was told they had only sedans. It was lucky that another company had a larger car for me, but I was surprised and not thrilled that I made a reservation for a car they did not have to rent.
Impossible to work withPositiv: I couldnt rent the car. The staff refused my debit card even though I was local, had utility bills on me and AAA insurance, and an emerald club membership.Negativ: Awful policy. I booked online with another company and experienced no hassles.
Great service, best rental car!Positiv: Very kind and forthcoming manager there at the Monterey office for Enterprise. He is personable and tries to customise your experience for you. We were early to pickup and the car we requested was not yet available. We were upgraded to a Mustang worth double our rate for only a small increase! This is despite it being a tourist heavy weekend where they could have easily made more money just making us wait.Negativ: The car was in need of a clean but given how busy it was that weekend and the fact it was an upgrade to help us get on our way sooner, I was happy to take it as is.
Toller ServicePositiv: Freundlich, einfach und sauber!
GEHEN SIE ZU Rental CarsPositiv: Sie waren sehr hilfsbereit und Verständnis für unsere Bedürfnisse.
Negativ: Car roof to low. kept hit my head on inside of roof.
Downgraded CarNegativ: I had reserved a Toyota 4Runner as I am considering buying this model. I was disappointed to find Hertz did not have one available and offered a Nissan Rouge as the substitute. This is a smaller less expensive car as compared to the 4Runner. Although i don't complain if I get upgraded, I don't like to be down graded for the same price.
Thanks for the inexpensive upgrade.Positiv: Lives that you had a ton of extra cars at that location, which gave the attendant flexibility to give us a heap upgrade to an Escalade for only $15/day. Loved the extra comfort for the trip.Negativ: Feel like the auto-check-in process needs to be more automated. That airport is plenty behind the times that way.
Positiv: Quick and easy, helpful
Worked BeautifullyPositiv: Great value for pick up in MRY and drop off in SFO or SJC. Price as quoted. No surprises. Upgraded because the didn't have reserved size. That generally means less mileage but since we were only going 100 miles that wasn't an issue. Overall will do again when needed.
Efficient service at MontereyPositiv: Car pick up and drop off at Monterey was very easy and quick
Negativ: Auto auf dem Dach zu niedrig. gepflegt Hit mein Kopf auf innere Dach.
Positiv: Schnell und einfach, hilfsbereit