Positiv: The car was niceNegativ: It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.
Positiv: Fast and efficentNegativ: Nothing
Could be betterPositiv: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.Negativ: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.
Poor customer serviceNegativ: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.
Becky the Customer service person from hell!Positiv: I liked everything about your rental company except my experience with Becky at my pickup location. Negativ: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!
Positiv: We had a brand new car!!!Negativ: The lady that helped us get set up was not very accommodating.
Best car rental place..Positiv: The staff were friendly. The price was perfect and the car was perfect. Overall my experience was perfect. Better than Enterprise. Enterprise recommend them..Negativ: I liked everything.
Positiv: Price was reasonable.Negativ: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.
Cars were filthy. First one I received reeked likePositiv: That they didn't fight exchanging cars. They should have offered upgrade after refusing 2nd dirty car. Negativ: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???
First car stunk!Positiv: Replacement car was excellent. No hassles, great car
Check in was greatNegativ: First car stunk of smoke and was not clean.
Customer service call center was ridiculous. Could not think outside of box, did not have correct information, spoke very poor English
Excellent ServicePositiv: I really felt that the people at budget emphasized excellent customer service. They were quick, courteous and well priced. I rented 2 times in a 10 day period and both times had a nearly new vehicle (the first car had only 136 miles on it!). I will defiantly use Budget again in the future.
Dodge DurangoPositiv: Rental was comfortable with good ground clearance. Negativ: Control panel too awkward and too many steps to do a simple function. Car was dirty from prior user. Too expensive.
Customer servicePositiv: The two girls that helped me were so friendly and helpful. I will be back.
The building that wasn't there!Positiv: There wasn't a single moment of enjoyment dealing with your company.Negativ: The location for pickup did not exist. I called the number twice with no answer or help. I called a second location with no answer or call back. I was 2.7 miles away from the second location listed on foot which would've made for a 45 minute walk, when I only had twenty minutes to get to the rental car dealer. Left a message to cancel reservation and still to this day I have not heard back from your company. I have notified my credit card company to hold payment, since the only service your company offered was taking my money. Your service disgusts me and I'm ashamed a long standing company with such a high reputation could bring it down so quickly.
You should change your slogan to:
"I'm sorry for the inconvenience, but dealing with us will be painful and it Hertz." "So rent a car that won't be there, cause this is how we roll!"
The guy you screwed over.
Positiv: When I finally found a place to turn in the car, the staff was very friendly, but powerless to do anything but have me give them the keys.Negativ: I was supposed to take it to the local airport. Guess what? They are not at the local airport and when I called the 1-800 number the address they had was the local airport. When I told them there was no place to turn in the car they didn't have an answer or suggestion for me. When I asked for a local number for me to call a local Hetrz place, they didn't have that either. I found a place nearby and took the car to them. They said they were the dropoff location for the airport. I told them they need to let the Hertz 800 number know because as far as the Hertz 800 number is concerned the airport is the dropoff location. They said they have been trying to change it for years. When I explained the problems encountered when I picked up the car they said there was nothing they can do; that all they do is check the condition of the car and send a statement to the pickup location for them to send me the final bill. I still haven't received a final bill and have no idea what battle lies ahead.
KundenservicePositiv: Die beiden Mädchen, die mir dabei geholfen haben, mich waren so freundlich und hilfsbereit. Ich werde wiederkommen.