Mietwagen in Palo Alto

Great service, crappy car

Positiv: From check-in, pick-up, and a personal drop off at our departure gate, the customer service was spectacular. I would definitely recommend this company.

Negativ: The rental car was a Jeep SUV and it was a horribly uncomfortable gas guzzler. I would definitely not recommend this car.

Positiv: I don't have any problems with other enterprise but just this enterprise

Negativ: this enterprise just treat customer so cruel because they cancelled the customer reservation without any contact until we came to their office the 2 days before pick up day and they said our reservation been cancelled, with the reason that they called us (only 1 time without leaving any messages ) but we don't pick up phone. How about my email? Why don't they send us an email to confirmed? If this is the way enterprise serve customer then .... nothing to discuss. Thank you.

Bad Location

Positiv: Car was a good price and clean.

Negativ: Pickup/dropoff location was inside a hotel (which I didn't realize at the time of booking). There were no available parking spaces nearby, so I had to park illegally each time. I had to wait 15 minutes for a person to even talk to me when I went for the pickup. The reserved vehicle (a minivan) was unexpectedly out of service ("bald tires"), so after much debate they ended up giving me an SUV in its place. One of the two staff members was unfriendly to the point of being rude.

Positiv: Hours of operation sunday to 11:59.9999AM

Negativ: rented Hyundai Accent - I never drove that bad car.

Ugh is all I can say

Positiv: Nothing

Negativ: What a terrible experience. Never rent from Hertz again.

Negativ: When we picked up the car their was no real explanation given regarding the plate pass for toll roads and bridges. Upon returning the vehicle we were told that a flat rate charge would be applied for the use of the plate pass in addition to the regular toll charges. This should be reviewed with the customer at the time of vehicle pick up.

Terrible office houra

Positiv: How is it that your office in Palo Alto at 675 El Camino Real is only open till 12 noon and my appointment to pick up a car was at noon. I was 5 minutes late and nobody was there so I was unable to pick up my car! Also there is a problem with signage. It does not say anywhere outside that there is a Hertz office inside the hotel. This makes for a very bad customer service experience!

Negativ: Not sure what I will be charged since I was 5 minutes late. No flexibility without huge charges.

Not happy with the service provided

Negativ: My booking was at 9 am and I went to pick up the car at 11:30 am, when I got there I was told that the reservation have been cancelled because i was late more than 2 hours (by 30 minutes) and that there are no cars available. The staff working there wasn't helpful and made jokes about it, and I was also given a dirty car that made loud sounds when driving. Not happy with the service, and might not consider hertz again.