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9,2
Odor in car
Positiv: Good price, car drove fine.
Negativ: Interior of car smelled like a locker room. Needs a good interior cleaning and deodorizing.
Bewertung von
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2,0
Worse Experience Ever
Positiv: Nothing
Negativ: The counter agent couldn't find the keys to our rental. We rented a 15-passenger van for our whole family to go to a funeral out of town. We waited for 3 hours for them to look for the keys. We had to wait for a manager to come in to help look for the keys. We ended up having to take 2 7-passenger vans which inconvenienced us because we didn't have a driver for a second van. Horrible service.
Bewertung von
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10,0
All good!
Negativ: On issue was the windshield wasn’t cleaned well on the inside and I had to clean myself as I was driving into the sun
Bewertung von
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7,2
Positiv: Waited for car about 20 minutes after checking in. Easy drop off. Agent was delightful checking in and out.
Negativ: car smelled like vomit- Had to buy Fabreeze
Bewertung von
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8,8
Positiv: price ease of access to counter/vehicle
Negativ: counter not manned during arrival at Panama City; coverage provided by a single agent for both the national and the alamo desks meant line at the counter.
Bewertung von
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6,0
Negativ: associate at pickup was very difficult to deal with and was rude
Bewertung von
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4,8
In-person customer service is lacking.
Positiv: The mini-van we ended up with was very nice and had great features!
Negativ: When our flight was delayed I called Alamo to assure them we would be there to pick up the car we had reserved and pre-paid for. The gentleman on the phone assured us we were all set and thanked us for calling. When we arrived to pick up the car, they told us it was first come, first served! I explained that we had reserved and paid for the rental and I told her about the call to the customer service number. She said, "I wish they would stop lying to customers. That's not our policy to hold a car." She then proceeded to tell me should could give us a smaller car, but we would have to pay more because I was changing the type of vehicle I had originally reserved. Needless to say, we left with a mini-van and I did not pay more! I will not be using Alamo again!
Bewertung von
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10,0
Positiv: No added pressure at the counter at pickup time for added costs. Gave me what I asked for.
Bewertung von
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10,0
Highly recommend!
Positiv: Easy pick up and drop off with fast, friendly and efficient service!
Bewertung von
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10,0
Positiv: Drop off was easy and efficient at the airport. I simply parked it and dropped the keys off in the box inside the airport. Done.
Bewertung von
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10,0
Positiv: Liked the deal that I got. No problems with pickup or drop off.
Negativ: I didn't like that I prepaid for fuel and only after prepaying was I told that I was getting a hybrid car. I wound up using a little over half a tank so I wasted half of the prepay and could have saved that money had they just told me that I was getting a hybrid.
Bewertung von
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2,0
Positiv: Never rented the car
Bewertung von
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9,2
Odor in car
Positiv: Good price, car drove fine.
Negativ: Interior of car smelled like a locker room. Needs a good interior cleaning and deodorizing.
Bewertung von
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10,0
All good!
Negativ: On issue was the windshield wasn’t cleaned well on the inside and I had to clean myself as I was driving into the sun
Bewertung von
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8,8
Positiv: price ease of access to counter/vehicle
Negativ: counter not manned during arrival at Panama City; coverage provided by a single agent for both the national and the alamo desks meant line at the counter.
Bewertung von
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10,0
Positiv: No added pressure at the counter at pickup time for added costs. Gave me what I asked for.
Bewertung von
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10,0
Highly recommend!
Positiv: Easy pick up and drop off with fast, friendly and efficient service!
Bewertung von
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10,0
Positiv: Drop off was easy and efficient at the airport. I simply parked it and dropped the keys off in the box inside the airport. Done.
Bewertung von
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10,0
Positiv: Liked the deal that I got. No problems with pickup or drop off.
Negativ: I didn't like that I prepaid for fuel and only after prepaying was I told that I was getting a hybrid car. I wound up using a little over half a tank so I wasted half of the prepay and could have saved that money had they just told me that I was getting a hybrid.
Bewertung von
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2,0
Worse Experience Ever
Positiv: Nothing
Negativ: The counter agent couldn't find the keys to our rental. We rented a 15-passenger van for our whole family to go to a funeral out of town. We waited for 3 hours for them to look for the keys. We had to wait for a manager to come in to help look for the keys. We ended up having to take 2 7-passenger vans which inconvenienced us because we didn't have a driver for a second van. Horrible service.
Bewertung von
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6,0
Negativ: associate at pickup was very difficult to deal with and was rude
Bewertung von
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4,8
In-person customer service is lacking.
Positiv: The mini-van we ended up with was very nice and had great features!
Negativ: When our flight was delayed I called Alamo to assure them we would be there to pick up the car we had reserved and pre-paid for. The gentleman on the phone assured us we were all set and thanked us for calling. When we arrived to pick up the car, they told us it was first come, first served! I explained that we had reserved and paid for the rental and I told her about the call to the customer service number. She said, "I wish they would stop lying to customers. That's not our policy to hold a car." She then proceeded to tell me should could give us a smaller car, but we would have to pay more because I was changing the type of vehicle I had originally reserved. Needless to say, we left with a mini-van and I did not pay more! I will not be using Alamo again!
Bewertung von
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2,0
Positiv: Never rented the car
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