Mietwagen in Panama City

Negativ: associate at pickup was very difficult to deal with and was rude

In-person customer service is lacking.

Positiv: The mini-van we ended up with was very nice and had great features!

Negativ: When our flight was delayed I called Alamo to assure them we would be there to pick up the car we had reserved and pre-paid for. The gentleman on the phone assured us we were all set and thanked us for calling. When we arrived to pick up the car, they told us it was first come, first served! I explained that we had reserved and paid for the rental and I told her about the call to the customer service number. She said, "I wish they would stop lying to customers. That's not our policy to hold a car." She then proceeded to tell me should could give us a smaller car, but we would have to pay more because I was changing the type of vehicle I had originally reserved. Needless to say, we left with a mini-van and I did not pay more! I will not be using Alamo again!

Positiv: Never rented the car

Negativ: When we picked up the car, it smells like a cigarette smoke inside the car in spite that we requested non smoking car

Overcharged and poor customer service

Positiv: Car suited my basic needs.

Negativ: I believe that I was overcharged. Avia charged me $30 per day plus $15 a day for other fees and taxes There is no State tax in Florida. I probaby won't rent from Avia again. Kim

Positiv: Was charged an extra $17 with no explaination. I topped off the tank 5 miles from the airport so the tank was full..

Better Clarification Needed

Negativ: The stand was inside a Sears Auto Care and I had to call a number to get someone to come to the stand. The gentleman didn't specify that I'd be charged for a whole new day if not returning to Tampa exactly at 24 hrs. When I returned, it was explained why it was double what I was expecting but I could've planned differently had I known it wasn't prorated for an hour or two over. Also didn't have cruise control on the car which is a big feature when driving longer distances.

Positiv: Representative at counter was very nice and efficient.

Negativ: No attendant in lot, you have to walk quite a distance to get an answers or deal with issues. Very inefficient!!

Positiv: The car was nice, but the car they said they had ready for us looked dirty. So the guy made us upgrade and pay $20 more, because we told them we didn't want the car that they had for us because it was dirty And that it would take an hour to clean the other cars. So we paid the $20 to upgrade and the agent was still rude. He gave the woman before us a free upgrade, and so it just made us more aggravated so we took the car and left

Negativ: Poor customer service and car availability limited

Positiv: Cat smelled like smoke. It was filthy. Staff was rude p

Negativ: I did NOT have a car rental with Enterprise in Panama City. I sure hope I don't get billed for one!

Negativ: I didn't have a car rental with Enterprise in Panama City....I sure hope I'm not billed for one!

Positiv: The outside of the car was washed.

Negativ: I asked for a car but got an SUV. The car with 8,000 miles had a smoke film on the inside of the windows that I could write in the film with my finger. It smelled like a cigar bar. I had to drive with the windows open because of the smell. The back deck was covered in dirt and not vacuumed.

Positiv: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.

Negativ: Wish Kayak would not have steered me to a non-airport location.

Wrong plave

Positiv: Hertz was fine. Kayak booked my car from Panama City ... my car wasn't at the airport location . Hertz caught not you ....

Negativ: Just dropped car in Panama City so no real input

Negativ: Never received a confirmation, called Hertz directly and had one emailed. Hertz would not honor reservation when I showed up. Had to cancel/credit and rebook - at higher rate of course. Did not receive full credit from Hertz as promised by person at counter. Now I have to go back and argue about that.